Olathe Dodge Chrysler Jeep RAM - Service Center

Fast and professional They got an the amount I needed to. Change a radio GPS combo in 10 minutes faster than I was expecting. They were very calm and carefully explained ev They got an the amount I needed to. Change a radio GPS combo in 10 minutes faster than I was expecting. They were very calm and carefully explained everything to my understanding. More

S27 Recall Recall software update was carried out promptly and expediently. Recall update was addressed in an earlier recall that, apparently, did not complete Recall software update was carried out promptly and expediently. Recall update was addressed in an earlier recall that, apparently, did not complete the solution of the safety issue for this vehicle VIN. More

Excellent service My visit was quick, efficient, and inexpensive. The service team was polite and helpful. Answered my questions and got me the information I needed. I My visit was quick, efficient, and inexpensive. The service team was polite and helpful. Answered my questions and got me the information I needed. I was done within 30 min. More

Service Department Buying a new car is relatively the same regardless of where you go. It is the Service after the sale that matters. Olathe DCJR's service after the Buying a new car is relatively the same regardless of where you go. It is the Service after the sale that matters. Olathe DCJR's service after the sale is terrible. Servicing a vehicle is always a hassle and something that none of us ever want to mess with - but this Service dept is not run well. No offense to the people that work there - they all are nice and are well trained at handling irate customers. I had to return multiple times before they eventually repaired my initial problem. One of the problems is a dash switch that never worked on this vehicle. After 3 visits, it still doesn't work. They don't even double check the work after they are complete. They are really bad. Just bad, bad, bad. Nice guys though. I am actually sorry to write this bad review - they are really nice guys. More

Took way too long While I have had good dealings with the service department in the past, this time was not so good. I came in for a new tire install and alignment. I While I have had good dealings with the service department in the past, this time was not so good. I came in for a new tire install and alignment. I was told it would take 2 hours. No problem I was gonna wait. Of course they came and said there were other problems. I declined to have those fixed at that time. Just wanted done what I came in for. I feel like since I declined the extra $1700 they wanted to do they were in no hurry to get my vehicle done. Remember it was just 4 tires mounted and balanced and an alignment. After excuses as to why it was taking so long 5 hours later it was finally done. Because of this I missed a whole day of work. Just was not a very good experience this time around. More

Perfect service, fast, helpfull.... I would buy a car just to have to deal with these guys! And it definitely influences choice of cars when you are lucky t service, fast, helpfull.... I would buy a car just to have to deal with these guys! And it definitely influences choice of cars when you are lucky to have such service after. More

Great experience Your service writers are very professional and very understanding you have very good people working for you dealership don't know who the Mechanics Your service writers are very professional and very understanding you have very good people working for you dealership don't know who the Mechanics was More

Great Service I was in line before they opened, I thought i would be waiting a couple hours, my car was done in an hour! Chance was friendly and knowledgeable and s I was in line before they opened, I thought i would be waiting a couple hours, my car was done in an hour! Chance was friendly and knowledgeable and service was fast! Everyone was friendly that I had contact with! More

Quick tire rotation I used the Express Lane without an appointment and was in and out in under an hour. As always the staff was courteous and attentive. I used the Express Lane without an appointment and was in and out in under an hour. As always the staff was courteous and attentive. More

Best dealership in town All of the young men who has taken care of my car are very nice and polite also made sure I was informed about what was going on All of the young men who has taken care of my car are very nice and polite also made sure I was informed about what was going on More