Olathe Dodge Chrysler Jeep RAM - Service Center

Idiot Light So I had an overhead light that would not shut off. I figured a fuse or something. My service advisor promptly jumped in my Jeep and showed me where So I had an overhead light that would not shut off. I figured a fuse or something. My service advisor promptly jumped in my Jeep and showed me where the “secret” switch was. LOL More

Poor communication, service, and solving my problem. the workers were pushy and rushing to get you out of the door as soon as you walked in. They did not listen to what I needed to get fixed and did not the workers were pushy and rushing to get you out of the door as soon as you walked in. They did not listen to what I needed to get fixed and did not take the time to understand the problem on my car that I needed fixed. They almost left me stranded without a car overnight because they forgot to call me and tell me they needed to keep my car overnight after just telling me that it would only take a few hours to look over my car. They gave me a rental last second (slow clap...thanks, you did something right).. and had me pick my car up around closing time the next day. The noise in my rear end is still there (though not as bad as it was..another slow clap..you tried) and they did not explain to me what the problem was or how they “fixed it”. More

Chrysler While Jerry was very nice, I felt lied to by the mechanics. I called when the start/stop battery died to ask if it would affect anything else and they While Jerry was very nice, I felt lied to by the mechanics. I called when the start/stop battery died to ask if it would affect anything else and they said it wouldn’t, and I would be fine. I drove my car to Colorado this Summer without the start/stop battery, and put about 15k miles on it with no issues. When I first got to the service center I was told I didn’t need to replace it. But before I left I absolutely “needed” the battery or I was told I would have to tow it home. Your service team has serviced these vehicles for almost 3 years now since when they first came out, and it’s amazing that you found out only the day I was in your service center that it “needed” both batteries to function. It was like a revelation had been had with your mechanics because they’d never known before. The overall buying experience was great with you guys, but I will never buy a Chrysler again, or recommend anyone to do so with the poor design and battery life. It’s a money guzzler, and I have heard this from previous owners of this vehicle as well. I’m already car shopping to trade it in somewhere, and I’ve not even had the vehicle a year. More

Recall and regular maintenance Had a recall and a warranty issue they were very thorough and while the truck was there noticed it was due for an oil change and called to see if I wa Had a recall and a warranty issue they were very thorough and while the truck was there noticed it was due for an oil change and called to see if I was wanting to do that. Great care and gives me a little piece of mind that someone is looking out for me More

Never any complaints! Happy to say that the service department is always honest, friendly and helpful! Fantastic turnaround time! Thank you guys for always making me feel Happy to say that the service department is always honest, friendly and helpful! Fantastic turnaround time! Thank you guys for always making me feel like family! More

Oil change and warranty recall. 1 1/2 hours, as expected. It was very busy. Chance was very polite and courteous as always. He is constantly in motion, changed printer paper, cleans 1 1/2 hours, as expected. It was very busy. Chance was very polite and courteous as always. He is constantly in motion, changed printer paper, cleans up etc. between customers. The other employees just chatted, which is fine but he looked for things to do! More

Four tires Handled buying the right tires. Took very good care of me and saw that everything got done and I was taken home and after a few hours picked me up. Ro Handled buying the right tires. Took very good care of me and saw that everything got done and I was taken home and after a few hours picked me up. Rocky handled everything and makes it a pleasure having someone like him handling with wonderful manners More

Very satisfied with service value Great overall service experience, from scheduling to drop-off to pick-up. All the issues were addressed in a timely manner and all interactions with Great overall service experience, from scheduling to drop-off to pick-up. All the issues were addressed in a timely manner and all interactions with service department personnel were professional and friendly. More

honest & helpful My car is getting a little long in the tooth, being a 1992 Caravan AWD. Service people discussed the various problems and oil leaks with me. After t My car is getting a little long in the tooth, being a 1992 Caravan AWD. Service people discussed the various problems and oil leaks with me. After telling them the type of service I used the car for (mostly the 8 mi ea way to/from work and occasional shopping trips close to home), they suggested a few cost effective things that should be done and agreed that as long as fluid levels were maintained, the car should serve me for another 2-3 years. More

Software Update My engine light came in so Istopped for a check while at Olathe DCJR for oil change and tire rotation. The techs FIRST checked the emissions code in My engine light came in so Istopped for a check while at Olathe DCJR for oil change and tire rotation. The techs FIRST checked the emissions code indicated and with all ok ONLY THEN proceeded to check and update the software per a service bulletin. I commend them for proceeding with the engine test to be completely ok with my car status before doing the update. More