Olathe Dodge Chrysler Jeep RAM - Service Center

Very satisfied Liked the first come first serve of the quick lane. Wasn’t sure but happy with the fast service. Michael Croft very friendly and genuine. Liked the first come first serve of the quick lane. Wasn’t sure but happy with the fast service. Michael Croft very friendly and genuine. More

Correct Alignment and crooked steering wheel. Enjoyed the entire process of buying and service correcting minor gripe list. We enjoyed the humor and professional attitude of the entire staff invol Enjoyed the entire process of buying and service correcting minor gripe list. We enjoyed the humor and professional attitude of the entire staff involved in the sale of our new Pacifica. More

Oil change Everyone was very helpful, informative , and prompt in the job tone done. They kept me posted on how long it would take. I was even officially escorte Everyone was very helpful, informative , and prompt in the job tone done. They kept me posted on how long it would take. I was even officially escorted back to my truck at the end! More

Kind and Honest! I had bought a used Jeep from an independent dealership that had a check engine light surprisingly come on after purchase. Olathe did a second inspect I had bought a used Jeep from an independent dealership that had a check engine light surprisingly come on after purchase. Olathe did a second inspection and discovered the problem without hesitation nor did they make me wait too long without an appointment. Both associates I dealt with were very kind and honest with me about the problem! I felt very secure in knowing they did an excellent job in finding the issue and giving me my options to fix it. Everyone was super friendly and I wouldn't have complained even if I did have to wait longer! ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, More

Honest service. Very helpful Jerry was great. Honest service and very helpful. I would definitely recommend them. Everyone was friendly. Service department does very good quali Jerry was great. Honest service and very helpful. I would definitely recommend them. Everyone was friendly. Service department does very good quality work at a fair price. More

Given the run around on squeaky brakes since day one After I bought our brand new Wrangler in 2015 the brakes squeaked. I immediately went back and service claimed it was because it rained that morning. After I bought our brand new Wrangler in 2015 the brakes squeaked. I immediately went back and service claimed it was because it rained that morning. I went back over and over again as my Wrangler’s brakes squeak as back as a garbage truck. Finally years ago, one technician told me the reason was because that’s what some Chrysler brakes sometimes do. I appreciated his honesty. At this last visit, I knew it was about time to purchase new brakes. I asked if there was some sort of a guarantee that if the brakes that were installed happen to be one of the Chrysler brakes that squeak...could they take them off to find others that wouldn’t. The gentleman helping me said no, some people brake so hard that any car they drive will give them squeaky brakes. I assured that every previous car that I’ve owned has never done this. Not my Odyssey, Grand Prix, Tahoe, F150, Saturn, and not even the Taurus. They are very friendly, but I’ve been given the run around with every excuse for years and not anyone willing to fix the problem. More

Unusual warranty problem My driver seat made my right leg sore after 2.5 hours of trip. Service writer Jerry Peoples got me to shop foreman Gary Long. Gary examined it, asked My driver seat made my right leg sore after 2.5 hours of trip. Service writer Jerry Peoples got me to shop foreman Gary Long. Gary examined it, asked questions, and ordered materials and had the seat rebuilt. It feels better, and I anticipate the problem is fixed! More

Great Service I received great, prompt service at the express lane. I definitely will return for oil changes, multi-system checks and tire rotation in the future. I received great, prompt service at the express lane. I definitely will return for oil changes, multi-system checks and tire rotation in the future. More

Poor customer service I called to inquire about my first oil change. Was advised I didn’t need an appointment but to come in and use the Mopar express lane. I asked how lon I called to inquire about my first oil change. Was advised I didn’t need an appointment but to come in and use the Mopar express lane. I asked how long the express lane would take and was advised maximum of 45 minutes for a simple oil change. When arriving yesterday- I waited 80 minutes for an oil change. When getting back into my Jeep- the radio station had been changed- volume turned all the way up. And the AC also turned all the way up. More

Service Manager I brought my van in to have repaired and was very upset on how long it was taking. Each time I called Olathe I was given another reason it was not co I brought my van in to have repaired and was very upset on how long it was taking. Each time I called Olathe I was given another reason it was not completed and another time for completion. It was to the point that I did not plan on ever going back to Olathe Dodge. A. man asked me how I was doing and I told him not well and I didn’t plan on ever coming back to Olathe Dodge again. I saw him go to the service area and within a few minutes Mike the service manager came out to talk to me. Mike showed me kindness and great customer service skills and won me back as a customer. More