Olathe Dodge Chrysler Jeep RAM - Service Center

Oil change The the helpful service personnel were great but it took an hour and a half for the oil change. It seems like it would be good to have more technician The the helpful service personnel were great but it took an hour and a half for the oil change. It seems like it would be good to have more technicians More

Didn’t Do the Service I Took It In For I took my car in to have an oil change in the brakes looked at and I was called and told the car was ready. I get there and was told by the cashier t I took my car in to have an oil change in the brakes looked at and I was called and told the car was ready. I get there and was told by the cashier that my oil change wasn’t even done. I ask why and I am told that she didn’t know and that she would let my service advisor know. Well, still haven’t heard from my service advisor. Not sure how else to get work done. I was told that I have to schedule another service appointment to get the oil changed. I get out to the car and noticed that it has an oil change sticker in the window, indicating that the oil change might have been done. Who knows? There’s just no way to tell. Ridiculous! More

Oil change/fan replacement Had an oil change and they couldn’t even manage to refill my wiper fluid. I pay money for an oil change package with my loan. They could’ve at least d Had an oil change and they couldn’t even manage to refill my wiper fluid. I pay money for an oil change package with my loan. They could’ve at least done that. This is now TWICE that this has happened. Jacob and Olathe dodge also failed to mention to me before I shelled out 100.00 that the part I got replaced was actually a RECALL! I will be notifying Jeep/Fiat of this. Found our due to the oil change guy (Mitch) scanning my car and seeing that come up. Fan assembly. A bushing issue. I’ve had nothing but issues with this dealership. From now on, my business is going to go to a different dodge dealership. My car never runs the same coming from you guys. There’s always some excuse. And I’ve had nothing but great experiences from Overland Park when my old Jeep was involved in an accident so severe that it needed frame work. You couldn’t even tell. I wouldn’t trust that work in Olathe Dodges hands. Over my dead body. Especially not with a baby on the way. You want to wheel and deal people out of the door. You don’t care how much money that customer has spent on that vehicle. As a high level manager in the customer service industry, this isn’t how to handle customer service. This is just plain lack of respect. I will not send anyone your way. I will steer them far away. Awful dealership. More

Helpful and nice Told me how he was going to fix my tire and told me everything that was going to happen so I wasn’t worried about what was going w Told me how he was going to fix my tire and told me everything that was going to happen so I wasn’t worried about what was going w More

Maintenance oil change I love the express lane service!! Technicians always greet you with a smile and treat you with respect. Michael I believe is the technician that I wo I love the express lane service!! Technicians always greet you with a smile and treat you with respect. Michael I believe is the technician that I worked with Saturday. More

Low communication and confusion I used the online to schedule the service. It allowed for 7/4. I went to the store and it was closed for the 4th holiday. I called on the 5th and they I used the online to schedule the service. It allowed for 7/4. I went to the store and it was closed for the 4th holiday. I called on the 5th and they said bring it in. I checked it in and the person asked if I was staying or leaving the truck. I said leaving and he said he would give me a call once done. He expected it to be later in the afternoon or first thing the next morning. Midday on the 6th I called. It took a couple calls to know if the truck was done. I finally went and waited on the truck to be finished mid afternoon. Once I receive my bill they forgot to quote replacement of my windshield. They also added a misc charge not connected to my repair and explained it as a manufacturer charge based on labor sales on the ticket. So what was supposed to be a 14k service job was spread over two days and cost me >$400. I paid for maintenance at the purchase of the vehicle. They neglected to tell me that only includes oil/filters and not the full vehicle. Not how it was sold by the salesman and closing agent. I also asked for a quote on replacing my windshield, but never received it on the paperwork. I went back to the service writer and asked for it. He said he would work me up a quote but I never received it as well. More

Amazing Customer Service My wife and I were driving through Kansas City in our 2011 Jeep Rubicon. It had been pouring down rain all day. The wipers had stopped working and My wife and I were driving through Kansas City in our 2011 Jeep Rubicon. It had been pouring down rain all day. The wipers had stopped working and luckily there was a break in the rain. All I could get out of them was a hum. Miles from home and 3 pm in the afternoon I figured that this was going to cause a day or two delay in our trip. My wife searched on her phone and found this dealer 15 minutes down the road. We rolled in uncertain at what to expect. They closed in about 3 hours. The service tech told us to bring it on in. With in 2 hours we were back on the road with a new wiper motor and wipers running like a fine watch. This dealership went above and beyond. Simply amazing!!! More

Plenty of others places with better prices I wish I would have shopped around. Found out after the fact that other places could do the work at almost half the price. Then I had to have them fix I wish I would have shopped around. Found out after the fact that other places could do the work at almost half the price. Then I had to have them fix something they broke in the process of the original repair. More

Excellent customer service at Olathe Dodge Chrysler Jeep RAM I brought my 2019 Jeep Wrangler in to have the speedometer recalibrated and to have my alignment checked due to adding a lift kit, larger tires and wh I brought my 2019 Jeep Wrangler in to have the speedometer recalibrated and to have my alignment checked due to adding a lift kit, larger tires and wheels. I met the service manager Mike Moutray and had a very nice conversation about what is covered by warranty and what is not when aftermarket parts are added to your vehicle. He was extremely helpful and answered all my questions without giving me the runaround. My service advisor was Jacob Todd and he did an excellent job of ensuring my vehicle was taken care of properly and in a timely manner. I will definitely be using them again for any service work needed in the future. More