Olathe Dodge Chrysler Jeep RAM - Service Center

Great customer service from check-in associate. Associate had a great personality and explained reason for oil change being more expensive than I have been accustomed to with conventional oil vs. sy Associate had a great personality and explained reason for oil change being more expensive than I have been accustomed to with conventional oil vs. synthetic oil. I have 135,000 miles on a 2013 Chrysler 300 using dealer conventional. More

Simple service/long wait I made an appointment for an oil change and tire rotation. I was on time for my appointment and still waited over an hour and a half. I made an appointment for an oil change and tire rotation. I was on time for my appointment and still waited over an hour and a half. More

Nothing seems to get finished We had an oil leak on our 2018 Durango srt due to either seal failure or most liking tech mistake. We’ve been in 4 times since having our mopar lower We had an oil leak on our 2018 Durango srt due to either seal failure or most liking tech mistake. We’ve been in 4 times since having our mopar lowering springs done and have requested the alignment and steering wheel be corrected and it has never been done. We were told we’d be called when a part came in but that was over a week ago now and on top of all that it had sat there a week waiting on the first part but showed up damaged supposedly. Over all nothing really gets fixed correctly even under warranty. More

Quick, they cared about my time. Friendly, good time management, and take the extra step to ensure the visit was pleasant. Always ensure the vehicle is cleaner than condition it came Friendly, good time management, and take the extra step to ensure the visit was pleasant. Always ensure the vehicle is cleaner than condition it came in More

Very satisfied Liked the first come first serve of the quick lane. Wasn’t sure but happy with the fast service. Michael Croft very friendly and genuine. Liked the first come first serve of the quick lane. Wasn’t sure but happy with the fast service. Michael Croft very friendly and genuine. More

Correct Alignment and crooked steering wheel. Enjoyed the entire process of buying and service correcting minor gripe list. We enjoyed the humor and professional attitude of the entire staff invol Enjoyed the entire process of buying and service correcting minor gripe list. We enjoyed the humor and professional attitude of the entire staff involved in the sale of our new Pacifica. More

Oil change Everyone was very helpful, informative , and prompt in the job tone done. They kept me posted on how long it would take. I was even officially escorte Everyone was very helpful, informative , and prompt in the job tone done. They kept me posted on how long it would take. I was even officially escorted back to my truck at the end! More

Kind and Honest! I had bought a used Jeep from an independent dealership that had a check engine light surprisingly come on after purchase. Olathe did a second inspect I had bought a used Jeep from an independent dealership that had a check engine light surprisingly come on after purchase. Olathe did a second inspection and discovered the problem without hesitation nor did they make me wait too long without an appointment. Both associates I dealt with were very kind and honest with me about the problem! I felt very secure in knowing they did an excellent job in finding the issue and giving me my options to fix it. Everyone was super friendly and I wouldn't have complained even if I did have to wait longer! ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, More

Honest service. Very helpful Jerry was great. Honest service and very helpful. I would definitely recommend them. Everyone was friendly. Service department does very good quali Jerry was great. Honest service and very helpful. I would definitely recommend them. Everyone was friendly. Service department does very good quality work at a fair price. More

Given the run around on squeaky brakes since day one After I bought our brand new Wrangler in 2015 the brakes squeaked. I immediately went back and service claimed it was because it rained that morning. After I bought our brand new Wrangler in 2015 the brakes squeaked. I immediately went back and service claimed it was because it rained that morning. I went back over and over again as my Wrangler’s brakes squeak as back as a garbage truck. Finally years ago, one technician told me the reason was because that’s what some Chrysler brakes sometimes do. I appreciated his honesty. At this last visit, I knew it was about time to purchase new brakes. I asked if there was some sort of a guarantee that if the brakes that were installed happen to be one of the Chrysler brakes that squeak...could they take them off to find others that wouldn’t. The gentleman helping me said no, some people brake so hard that any car they drive will give them squeaky brakes. I assured that every previous car that I’ve owned has never done this. Not my Odyssey, Grand Prix, Tahoe, F150, Saturn, and not even the Taurus. They are very friendly, but I’ve been given the run around with every excuse for years and not anyone willing to fix the problem. More