Olathe Dodge Chrysler Jeep RAM - Service Center

Unusual warranty problem My driver seat made my right leg sore after 2.5 hours of trip. Service writer Jerry Peoples got me to shop foreman Gary Long. Gary examined it, asked My driver seat made my right leg sore after 2.5 hours of trip. Service writer Jerry Peoples got me to shop foreman Gary Long. Gary examined it, asked questions, and ordered materials and had the seat rebuilt. It feels better, and I anticipate the problem is fixed! More

Great Service I received great, prompt service at the express lane. I definitely will return for oil changes, multi-system checks and tire rotation in the future. I received great, prompt service at the express lane. I definitely will return for oil changes, multi-system checks and tire rotation in the future. More

Poor customer service I called to inquire about my first oil change. Was advised I didn’t need an appointment but to come in and use the Mopar express lane. I asked how lon I called to inquire about my first oil change. Was advised I didn’t need an appointment but to come in and use the Mopar express lane. I asked how long the express lane would take and was advised maximum of 45 minutes for a simple oil change. When arriving yesterday- I waited 80 minutes for an oil change. When getting back into my Jeep- the radio station had been changed- volume turned all the way up. And the AC also turned all the way up. More

Service Manager I brought my van in to have repaired and was very upset on how long it was taking. Each time I called Olathe I was given another reason it was not co I brought my van in to have repaired and was very upset on how long it was taking. Each time I called Olathe I was given another reason it was not completed and another time for completion. It was to the point that I did not plan on ever going back to Olathe Dodge. A. man asked me how I was doing and I told him not well and I didn’t plan on ever coming back to Olathe Dodge again. I saw him go to the service area and within a few minutes Mike the service manager came out to talk to me. Mike showed me kindness and great customer service skills and won me back as a customer. More

Excellent service from start to finish I've called quite a few different service departments over the years and it's always challenging to get a live person to assist you on the phone as th I've called quite a few different service departments over the years and it's always challenging to get a live person to assist you on the phone as they're always busy helping customers in the shop, but not at Olathe DCJR. I had someone in the shop on the phone with me within 30seconds of calling and had instructions for what do to when my service light came on. When I got to the shop I was immediately greeted and assisted. I had constant communication throughout the diagnostic process and when it came time to make a repair, I was informed about my options and pricing and given a reasonable estimate of the time needed to get my vehicle back in good shape. I was extremely pleased with the level of service and respect I received at this location. I plan to continue to do all routine maintenance there in the future! More

Insurance claim - Body Work Everything went just as they told me it would. Hit a deer. Insurance claim on a rear quarter panel and bumper. The work was perfect. Everything went just as they told me it would. Hit a deer. Insurance claim on a rear quarter panel and bumper. The work was perfect. More

Jake is the man in service! I brought my vehicle in for a diagnosis on a engine noise. His team did a great job finding the problem in the shortest amount of time. I was not able I brought my vehicle in for a diagnosis on a engine noise. His team did a great job finding the problem in the shortest amount of time. I was not able to fix the vehicle due to the financial constraints and the costs involved. I felt very comfortable with him and his ability to relate to his customers. You should be proud to have him as an employee! Keep up the good work will be back when the next one needs repaired! More

Oil changes and tire rotation. Good timely service. I am now missing an air filter screw but that could have been a manufactured flaw. Overall I would recommend this dealer! Good timely service. I am now missing an air filter screw but that could have been a manufactured flaw. Overall I would recommend this dealer! More

Oil change good but slow Even showing up at opening time with one other person in the waiting room, just an oil change (and 24 point inspection) took over an hour. Being first Even showing up at opening time with one other person in the waiting room, just an oil change (and 24 point inspection) took over an hour. Being first come, first serve, the only way to get the service started quickly is to show up at opening hours (was told on other occasions, even with only one car in line, it would be an hour and a half before they started my car). The service itself was great, and I enjoy the proof of the inspection, but once my free oil changes are used, I won't be using the dealership. More

Oil change Quick and friendly, they did a great job , l would recommend anyone that is looking for a Jeep to come here.And ask for Nugene Quick and friendly, they did a great job , l would recommend anyone that is looking for a Jeep to come here.And ask for Nugene More