Olathe Dodge Chrysler Jeep RAM - Service Center

Rude mechanic I was at the service line for an airbag recall and after being told it would take a couple hours, I went back to my place and then called in a couple I was at the service line for an airbag recall and after being told it would take a couple hours, I went back to my place and then called in a couple of time to check on my car. The second time I called I was told it still isn’t ready and I get put on hold for 10 mins which wasn’t the issue. However, after picking up the mechanic named Jared answers and is EXTREMELY rude and says that my car had been done and apparently he said that to me earlier. Well, He hadn’t said that to me at all and he was getting all defensive and agitated.I did talked to the manager and he apologized but I also don’t believe my recall was fixed since I’m still getting an airbag light on my dashboard. Not only I won’t go to this place again, I will NEVER recommend anyone to take their vehicle here. ABSOLUTELY TERRIBLE More

Poor Service Absolutely horrible service department very poor communication about what going on with your vehicle staff would have little to no regards for someo Absolutely horrible service department very poor communication about what going on with your vehicle staff would have little to no regards for someone’s property Keep my vehicle 4+ days never receive a phone call always had to call to get updated More

Convenient and helpful I needed an oil change and a recall, but I also live 50 miles away, so I needed to drop it while I was in town, but I needed to be able to get to work I needed an oil change and a recall, but I also live 50 miles away, so I needed to drop it while I was in town, but I needed to be able to get to work after dropping it off. No problem! John (courtesy driver) dropped me off right at the front door of my office and picked me up when it was completed! Awesome service!!! More

April 24, 2019, experience. It has always been a good experience working with Michael Croft in Service. He keeps me apprised of the progress on the work being done to my Jeep. It has always been a good experience working with Michael Croft in Service. He keeps me apprised of the progress on the work being done to my Jeep. He is very friendly and always has a warm smile when greeting you. More

Excellence in service. Our time at your oil and lube seemed to go well. The personnel were friendly and knowledgeable. We appreciate when they explain what was looked at and Our time at your oil and lube seemed to go well. The personnel were friendly and knowledgeable. We appreciate when they explain what was looked at and checked. Thanks! More

Attention to details Reasonable wait time for regular maintenance. And pricing is competitive. However service quality fell short this time. They did not reset oil gauge Reasonable wait time for regular maintenance. And pricing is competitive. However service quality fell short this time. They did not reset oil gauge nor set tire psi to tire recommendations-3 tires over and 1 tire way over limit. Attention to detail is what I've always received for the last 5 years except this one. Otherwise I am a very happy customer. More

Oil change and brakes We brought our jeep in for an oil change and check on the brakes. Jared was our service lead and did an incredible job. He went out of his way to com We brought our jeep in for an oil change and check on the brakes. Jared was our service lead and did an incredible job. He went out of his way to communicate effectively. We were very pleased with our experience! More

Jerry was fantastic Jerry was very respectful and patient with explaining the plan and pricing. I really appreciated how kind he was. He made me feel very comfortable. Jerry was very respectful and patient with explaining the plan and pricing. I really appreciated how kind he was. He made me feel very comfortable. I hope he’s my technician at every visit. More

Oil Change Servivr Mitch was very knowledgeable and really gets it when it comes to great customer service. Oil change was fast and they took very good cat of my car. Mitch was very knowledgeable and really gets it when it comes to great customer service. Oil change was fast and they took very good cat of my car. Will definitely use them again, More

Relaxed Setting. The associates were friendly. The work on my vehicle was done on time The waiting areas are neat and clean. Good magazines to read also. Go MOPAR! The associates were friendly. The work on my vehicle was done on time The waiting areas are neat and clean. Good magazines to read also. Go MOPAR! More