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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.7
2,325 Reviews

2,325 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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March 14, 2019

Number one customer service! Michael is always so helpful! Explains what I need and quotes me down the the exact penny! Every time I visit he seems genuinely happy to see me and h More

by emilymendenhall89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael "Rocky" Croft
Mar 18, 2019 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the kind words and the review.

March 14, 2019

Recall Service visit I had a scheduled service for a recall part. During my appointment, the part was not in so I had to come back the following day. I would have given it More

by l.yarnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember the names of the service team that helped me.
Mar 18, 2019 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the kind words and the review.

March 14, 2019

Great service I took my car in for squealing tires and they repaired my back brakes. Wish they would have told me about the front brakes. Now I need to get those do More

by TUCOL72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eiris Webster-Lyons, Jacob Todd, Michael Moutray Jr, Jerry Peoples, Michael "Rocky" Croft, Chance Edwards, Jared Drew, Anthony Slattery
Mar 18, 2019 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the kind words and the review.

March 14, 2019

Oil change Awesome customer service. Service department was fast and in and out in less than an hour. Would never go anywhere else. The staff is friendly and fa More

by Jacksbarbershop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael "Rocky" Croft
Mar 18, 2019 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the kind words and the review.

March 14, 2019

Fixes only using overpriced parts "Fixed" a problem with my tire inflation sensor using a Mopar part listed online as $67 but charged me $117. Alternative parts online ranged $7 to $47 More

by KAESAU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not remember
Mar 18, 2019 -

Olathe Dodge Chrysler Jeep RAM responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Mike Moutray, Service Manager, 913-780-3700

March 14, 2019

Great service From the moment I pulled into the express lane service center Rocky was there to greet me at my door. I told him what I wanted done (oil change and ti More

by lance.jhawk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rocky in the Express Lane
Mar 18, 2019 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the kind words and the review.

March 14, 2019

Oil change & tire rotation Got me in and out in very good time even though the weather was terrible and people hadn't shown up for work on time. Very courteous, even kept ca More

by PKERNS49
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Moutray Jr
Mar 18, 2019 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the kind words and the review.

March 14, 2019

Great service. Friendly, efficient, explained everything. Not pushy. I’ll be back. Considerate of my time and well being on a rainy day. Thanks for every thing. More

by Dr. John
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael "Rocky" Croft
Mar 18, 2019 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the kind words and the review.

March 14, 2019

Consistently Great I’ve been using this Express lane for years. They are always courteous & consistency able to complete the service within the estimated time which is f More

by Momx4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael "Rocky" Croft
Mar 18, 2019 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the kind words and the review.

March 14, 2019

Appointment Made an appointment for a recall and wanted to get oil change and tire pressure sensors and detail interior....out of all of those things I only got t More

by bedollaantonio57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jared Drew
Mar 18, 2019 -

Olathe Dodge Chrysler Jeep RAM responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Mike Moutray, Service Manager, 913-780-3700

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