Olathe Dodge Chrysler Jeep RAM - Service Center

Courteous and professional I visited Olathe Dodge on Friday, May 25 for a routine oil change and worked with Michael Croft. Since it was the day before the holiday weekend, it I visited Olathe Dodge on Friday, May 25 for a routine oil change and worked with Michael Croft. Since it was the day before the holiday weekend, it was crazy busy. Michaell was extremely courteous on what was no doubt a stressful day. My oil change was complete in the time frame he gave me when I arrived (virtually to the minute), and he did a great job of going over what had been done and the overall condition of my vehicle. Very professional. Great job Michael. More

Great Experience! Michael has always been personable and professional. He is great about connecting with his customers and actually cares about his work. He is willing Michael has always been personable and professional. He is great about connecting with his customers and actually cares about his work. He is willing to talk to you about any issues found but isn't pushy. I always appreciate the care that is taken with my vehicle. I actually drive out of my way to have my car serviced here. More

Excellent Customer Service Jessie was so kind Very Kind Very Fast Explain everything in detailed. Appreciated me as a Customer of Olathe Jeep. I was in and out in about one hour Very Kind Very Fast Explain everything in detailed. Appreciated me as a Customer of Olathe Jeep. I was in and out in about one hour More

Oil change Rocky was over the top. My previous car was a BMW and the dealer prides themselves on service. Rocky made this and every experience better than the p Rocky was over the top. My previous car was a BMW and the dealer prides themselves on service. Rocky made this and every experience better than the premier treatment I received from BMW. Thank you Rocky. More

Service with a smile Over the last few years I continue to be amazed by the quality of the people who work for Olathe Dodge. It is time I give Eiris Webster-Lyons a shout Over the last few years I continue to be amazed by the quality of the people who work for Olathe Dodge. It is time I give Eiris Webster-Lyons a shout out. He is consistently professional and always pleasant to work with. So Hoorah for Eiris!! More

Dishonest Service Team; Worst experience of my LIFE!! I bought a brand new Charger 4 years ago. From the very beginning, I had problems with this charger. When I would take it in while under warranty, the I bought a brand new Charger 4 years ago. From the very beginning, I had problems with this charger. When I would take it in while under warranty, the service department would tell me that they couldn’t replicate the electrical issues that I was having and sent me on my way. For 4 years, I dealt with a $30,000 car that functioned properly about 50% of the time. Issues varied from windows that wouldn’t roll down to the car shutting off while driving down the road!! Trying to resolve this with the service department was unfruitful. Mike, the service manager was disrespectful and degrading, assuring me that they don’t build dodge and they aren’t “dodge” at all!! If I had a problem with the product, I would need to take it up with them. He refused to stand behind Dodge and the products that they sell. Last weekend was the last straw. Turns out, my electrical issues were related to a recalled alternator. The alternator was replaced which seemed to fix the electrical issues (although the $800 hands free module was fried and they wouldn’t replace this). Sadly, the service team failed to tighten down the radiator hose so 20 minutes down the highway, the radiator hose blew off and I was stranded with an overheated car. I called the sales manager who assured me this is probably not related but “what did I want him to do about it?” All I asked for was a full inspection of my engine with a printed report and an assurance that if I drove off the lot and my engine light came on that they would stand behind the repairs. When I arrived to pick up my car, he had written the following “Customer reports radiator leaking”. There was no acknowledgement of what really happened and no indication that the engine had been checked. I asked him to correct the report and he refused. When I tried writing my comments on the report and asked him to sign, he refused. I did take this to the GSM who was very polite and said all of the right things but assured me he would email me evidence that the ACTUAL reason for my visit was filed. Sadly, that never happened. Just as promised to the Service manager (who didn’t care) and the GSM who didn’t keep his word, two days later, my husband and I drove BOTH of our dodges to the Chevy dealership and now we are proud owners of a brand new Chevy Camero and Chevy Silverado. After this ridiculous display of customer service and the assurance that Dodge dealerships to not support Dodge products, I will NEVER buy another Dodge again. More

Service center visit The service center staff were very friendly and helpful. Maintenance on my vehicle was fast and I was not pressured into unnecessary repairs. I will b The service center staff were very friendly and helpful. Maintenance on my vehicle was fast and I was not pressured into unnecessary repairs. I will be a repeat customer. More

Did a great job Great job on everything would go back again for service and all the work they did to get it warranty and the great job of letting me know what was go Great job on everything would go back again for service and all the work they did to get it warranty and the great job of letting me know what was going on More

Car Wash I came into the dealership for a car wash, why?, because they know how to clean a car! They are more thorough than most of the automatic car washes in I came into the dealership for a car wash, why?, because they know how to clean a car! They are more thorough than most of the automatic car washes in the area, and they are very specific to detail!! Eiris is the service specialist that I deal with most of the time and he is outstanding to work with. I do not know the person who actually wash the car but he did a spectacular job, I can only hope it doesn't rain and ruin it all for me. More

Great service and on time I went in for the 36,000 checkup and an oil change. He said it would be about 1 1/2 hours and that's just about what it was. I went in for the 36,000 checkup and an oil change. He said it would be about 1 1/2 hours and that's just about what it was. More