Olathe Dodge Chrysler Jeep RAM - Service Center

Multiple mistakes I went to this dealership to have my Jeep repaired after an accident in which I was not at fault. When I went to pick my jeep up, I first noticed ther I went to this dealership to have my Jeep repaired after an accident in which I was not at fault. When I went to pick my jeep up, I first noticed there was paint on the interior leather which had to be removed with special chemicals by one of the techs. As I was waiting for this to be completed, I noticed the rear taillight had not been replaced and was still scuffed from the accident although the work order stated it had been replaced. When I asked about this, after much confusion, they informed me they had forgotten to order that part. They said they would call when it came in and replace it right away. When I got home, my husband also noticed they had cracked the plastic frame of one of the windows and there was also a paint run and missing paint on the rear bumper. We called about these issues in addition to the taillight that was not replaced and were told it would all be fixed when the parts came in. We took the jeep back a 2nd time for these repairs to be made and were issued a rental truck. The rental employee kept mentioning entering in our claim number from the accident to cover the rental. i spoke up several times stating that this rental was required due to the shop's mistake - therefore should not be filed with insurance. They once again seemed confused but stated they would sort it out with their boss in the morning. The next morning I received a call from insurance wanting to know why another claim for a rental had been filed when I had already returned the original rental (the first time they stated the original work was completed). I explained the whole situation to them and they agreed, the shop should cover the cost of the 2nd rental. Later in the afternoon, my husband picked up the jeep, looked over the damage that had been done by the shop during repairs, but overlooked the taillight (the original reason for returning the jeep). When he returned home and walked behind the vehicle, he noticed the original damaged taillight was still on the jeep. He called to discuss the concern with Corbin Hofstetter who stated it had been replaced and would need to see the vehicle (us driving here a 3rd time!). My husband explained that we live 30 minutes away and requested that the part be mailed to us or a refund be issued for the work that hadn't been done. Corbin then put him on hold to speak to the tech and informed us the new taillight was in the back of the jeep - uninstalled. My husband decided at this point to install the new taillight himself. All in all, we spent a total of 4.5 hours driving to and from this dealership and still ended up with the original problem unresolved. We still can't figure out why the tech would've just tossed the new taillight into the back of the jeep without installing it. More

Excellent service from every aspect of the visit. Everyone made the visit enjoyable. Polite, patient, professional and detailed in the execution of the service. Timely from every aspect of the visit. Everyone made the visit enjoyable. Polite, patient, professional and detailed in the execution of the service. Timely as well. More

Great oil change experience I had a great oil change experience at Olathe Dodge. I took my new Jeep Cherokee in for its first oil change. We had bought our jeep from another dea I had a great oil change experience at Olathe Dodge. I took my new Jeep Cherokee in for its first oil change. We had bought our jeep from another dealership in Gladstone and when we did we also purchased and oil change package with. When I arrived at Olathe Dodge they informed me that the dealership had sold me the wrong oil change package. But instead of making me handle the problem on my own Rocky took time out of his own day to call the dealership and get it worked out. He got my oil change done quickly and efficiently. I was so impressed by the level of customer service in friendliness that I won't be taking my jeep anywhere else. I highly recommend Olathe Dodge to anyone looking for quality service. More

Great dealership We owe our 2nd wrangler. My daughter just leased a jeep Cherokee. This dealership bent over backwards to get her business and reward me for bringing m We owe our 2nd wrangler. My daughter just leased a jeep Cherokee. This dealership bent over backwards to get her business and reward me for bringing more business their way. Great dealership, very nice salesmen and service is top notch as well. More

Terrible service Bought my Dodge ram in 2014 it has had starting issues for three years. I was told I'm.making a big issue out of nothing that it doesn't always start. Bought my Dodge ram in 2014 it has had starting issues for three years. I was told I'm.making a big issue out of nothing that it doesn't always start. I've also had other issues w def system. They could care less and are condescending when I am stranded w my special needs daughter on the side of the road. They tell me it never happens to them.when I bring it in for anything. I think a $65,000 truck.should start! More

Recall--fail Jeep nagged me for months to have recall work done on my Wrangler's heated mirrors and I relented and had Olathe Jeep do the work. Ever since, I have Jeep nagged me for months to have recall work done on my Wrangler's heated mirrors and I relented and had Olathe Jeep do the work. Ever since, I have an annoying vibration every time I close the door. I should have ignored the recall! More

Outstanding Service I have bought seven Chrysler vehicles in my lifetime and always went to Olathe Dodge for my service. Mike and Jake helped me out and did an outstandi I have bought seven Chrysler vehicles in my lifetime and always went to Olathe Dodge for my service. Mike and Jake helped me out and did an outstanding job and got my truck done 2 days earlier than what i was told and they went above and beyond my expectations. More

Service Department Just wanted someone to know what a great service Department you have. We live in Ponca City Oklahoma and my wife was there attending a meeting with Ph Just wanted someone to know what a great service Department you have. We live in Ponca City Oklahoma and my wife was there attending a meeting with Phillips and as she was leaving her motel her cars water pump went out, so she called your dealership and talked with Jerry and Mike Jr. They called a tow truck and picked her car up and made arrangements to get her to her meeting. While she was in her meeting they fixed her car. Thank you for being a blessing for her when she was so far from home. You guys are AWESOME! Thank You Scott Ingram PS Hope I marked the right service managers. More