Olathe Dodge Chrysler Jeep RAM - Service Center

Extremely long wait Always bring my vehicle here for service and continue to run into the same problem over and over. The wait is just too long if you need to wait on you Always bring my vehicle here for service and continue to run into the same problem over and over. The wait is just too long if you need to wait on your vehicle. As I wait for over 3 hours for an oil change, tire rotation, and a weathering strip to be reattached I couldn't help but notice every other waiting person becoming more and more angry with the wait time. One lady even had a conversation with me about how she's been coming here for years and they never used to be this slow. Every company has off days, but this last trip being my 5th has shown me this is a pattern. While the quality of work was complete and satisfactory, it is not worth my time. More

Tired of lack of customer service I want to start with the visit to find out about recalls and remote start install. I met with the shop that handled the recall repairs. I was asked my I want to start with the visit to find out about recalls and remote start install. I met with the shop that handled the recall repairs. I was asked my name and year and make of the truck. The tech wrote this info down on a post it note since his computer was not working at the time. A date and time was decided on. I then went to the other (1 of many) area and asked about remote start. Found out this was not the correct service area for this. This tech at least walked me to another area and introduced me to the service manager in charge of the remote install. He never even got out of his chair to introduce himself but he did write down my name and phone number on a post it note. He added the date I said I wanted to bring the truck in. I asked if I needed to set it up with anyone and he said "you just did". I asked if he needed the vehicle information and he said he didn't. I had to ask how long it was going to take and he said it would take about 3 hours. I then mentioned that when I checked with the parts department a couple of weeks back they quoted me about $625 for the parts and install so he added that I should probably check and make sure they have one. Good to know that I am having to provide everything so that they will have what they need to take my money. I then went to the parts department and found out they did not have one in stock and would have to order it. They weren't sure if it would arrive by the date set by the service department to install. I told them to order it and hopefully it would arrive be then. The date was 10 days out by the way. I went to drop the truck off for the recalls and updates which all but one were software updates. I understood when I dropped it off this should take no longer than "a couple of hours" so I was surprised when I called at 4pm after dripping it off before 8 am that it still wasn't done and I could pick it up after 5pm. When I went to pick it up I went to the building that I had met with the tech who was supposed to install the remote start and found out the truck was at the location that did the recall repairs. The service tech then pointed out the building which was on the other side of the dealership. The walk did not hurt but would have been nice to have them offer to take me to the other building. When I got over there the techs were all sitting around and after several minutes I was asked what I needed. I told him and he said my paperwork was at the window inside. No info on any repairs. I went in and the girl had her purse sitting on the counter and was definitely ready to go. I told her who I was and when she gave me the bill I was surprised it was $100 more than I was quoted for the remote start and install. When I told her this she said "I am new here and don't know anything about that". She called for my truck and told me where it was going to be brought to me. The only info I got was from the lot guy that brought me my truck. He was nice and said "don't do what I did, I used the remote start and then tried to start it again". If I had known I would have this type of service I would have ordered the same as factory remote start from Ram and got it for $96 less. If you decide to have any work done here please get written quotes and cards with names so you know who you are dealing with. I just want someplace that cares about their customers but I am starting to feel driven to go to either Ford or GM when I am ready to upgrade or purchase a vehicle. I truly love my Charger and Ram truck but just can't seem to get good customer service from Chrysler dealerships. I couldn't tell you the names of the techs that I dealt with but just try to explain things to people and appreciate when they come in and choose your dealership for parts, service or purchase. I have purchased oil change specials for the Charger and truck so I will go back to have them completed but would have to think long and hard about other service or repairs again. So far the remote start works but since I have no paperwork on it or had no one tell me about it I don't know if it has a warranty or how its supposed to work. More