Olathe Dodge Chrysler Jeep RAM - Service Center

Honestly a pretty bad experience. My vehicle was scheduled to go in for service at 10:30 on Saturday. When I get there I'm told that they don't know why anybody scheduled me because My vehicle was scheduled to go in for service at 10:30 on Saturday. When I get there I'm told that they don't know why anybody scheduled me because they don't have a lot of technicians. They said they would try to "squeeze" me in. I said, "well no it wouldn't be squeezing me in... I'm scheduled to be here." Later that day somebody calls me and tells me that my evaporator temperature sensor seems to be malfunctioning. They go on to say that they won't be able to finish it that same day and that it will have to wait till Monday and they apologize. Then on Monday they tell me that it's going to be a $3,800 repair... They say that the evaporator core is leaking. I asked him how much they had to add to fill the system they said 16 oz well the problem is the system only holds 26 oz... So to be 16 oz low would be pretty significant. They then go on to claim that the air conditioner is working but they believe it has that leak. I tell them to just go ahead and top it off and I'll live with a small leak I get out to my vehicle which had been topped off with refrigerant only a few minutes before... It does not have working air conditioning I hop in my truck and take it to a repair shop about 10 minutes away they pull the codes and immediately recognize that there's an issue with the evaporator temperature sensor... They track it down to a connector that had worked its way loose. They plug the sensor back in and now the air conditioner works being bang boom no big deal... I've been trying for several days to get a hold of the service manager and the assistant service manager... They are not returning my phone calls at this point. The funny thing is I now know that this is not going to be where I go when I buy my new Ram truck... If they can't even take care of hooking up a simple loose connection... How are they going to take care of a 40 to $90,000 vehicle? And I guess worse yet if they can't even talk to me about the situation then why would I bother? More

Was professional and kind when handling my used car service issue and was very timely service issue and was very timely More

Josh was great. I was in and out of the shop within 40 minutes that morning. I was in and out of the shop within 40 minutes that morning. More

Josh was very helpful and nice to work with. You are lucky to have him as an employee. You are lucky to have him as an employee. More

The dealership is always polite and takes care of me quickly. I never have any maintenance issues at this dealership quickly. I never have any maintenance issues at this dealership More

It was an average experience at a dealership nothing great. Made my own appointment online. great. Made my own appointment online. More

I have had a horrible experience. I brought my Jeep in last month and had brake work done that didn't need to be done. After that didn't fix the problem I brought it back in to find I brought my Jeep in last month and had brake work done that didn't need to be done. After that didn't fix the problem I brought it back in to find out the brake lines were leaking. While it was there the ignition switch broke off. I was quoted $1200 to fix it. I declined service. I have tried to come in 3 different times to pick up my Jeep and each time I get a different response that it is not ready or it needs something else done. I was told my the service manager last week they would have it ready and I could drive it home. On Friday he said there was a miscommunication and it was going to cost $300 or I could have it towed. I left him a voicemail to call me back and crickets. This has been the typical response of this service department. Just ignore me and I assume they hope it goes away. I will never recommend this dealership for service or purchase of vehicles. More

Josh was GREAT but to charge a 3% surcharge for CC's is bush league especially when that news is delivered AFTER the service was complete.. Big money? No. But certainly something that will lead me to co bush league especially when that news is delivered AFTER the service was complete.. Big money? No. But certainly something that will lead me to consider other places in the future. More

Everybody in the dealership seems very professional and passionate on taking care of their customers. passionate on taking care of their customers. More

Josh has been so awesome and accommodating! I really appreciate all the communication and excellent customer service! I really appreciate all the communication and excellent customer service! More