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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.8
2,427 Reviews

2,427 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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April 30, 2024

This is my third time doing service with you, oil change, battery replacement, and tire replacements and all 3 services took 3 hours on different occasions. Extremely dissatisfied by the timely response to s More

by ely24gom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Acock
Apr 30, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to see that your experiences with our service department have not met expectations. We understand how valuable time is and we apologize for any inconvenience caused by these delays. Your feedback will be used to improve our services moving forward, and if you'd like to discuss this further or need assistance in the future, please don't hesitate to reach out. Thank you, Tony Acock - Service Manager - 9137803700

April 30, 2024

Nice people. Quality work. I have purchased 6-9 minivans from that location , (different dealerships)…plan on buying my next minivan from them too….not for 2-3 y More

by BRIANVOLKERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cashier was nice , and efficient. , Tony Acock, Joshua Scudder
May 01, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know you've had quality experiences with us at Olathe Dodge Chrysler Jeep Ram! It's great that we could assist in your minivan purchases over the years. We'll be here ready for when you need your next one, even if it is a few years down the line!

April 30, 2024

It is a very clean dealership. The TV worked fine. They did quick work of my oil change. More

by mmurphy34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassidy Kroesen
May 01, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for visiting Olathe Dodge Chrysler Jeep Ram for your oil change! We appreciate your positive feedback and hope to see you again in the future!

April 30, 2024

The dealership is nice and clean when you call in. And you get immediate service and they connect you without any waiting, so I'm appreciative of that. More

by ahraycray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Sebelski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Scudder
May 01, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Ahraycray, we're glad to know you had a positive experience with our team at Olathe Dodge Chrysler Jeep Ram. We strive for efficient service and appreciate your feedback!

April 29, 2024

Great car dealer and great service department, will definitely be coming back to purchase another vehicle More

by camaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Acock, Joshua Scudder
Apr 30, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know you had a great experience with us at Olathe Dodge Chrysler Jeep Ram! We look forward to assisting you again in the future. Safe travels until then!

April 29, 2024

Was kept well informed. Let me know exactly what they were going to do to my vehicle and what needed to be done in future. More

by oldmntman101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Scudder
Apr 30, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know you felt well-informed about your vehicle's service needs at Olathe Dodge Chrysler Jeep Ram. We believe in transparency and we'll always keep you updated on what work is being done or will be needed down the road. Thanks for sharing!

April 29, 2024

Joshua was absolutely amazing. He really anticipated my needs and provided me with the best next steps for my vehicle!!! More

by LaMonda Carter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Scudder
Apr 30, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

LaMonda, we're so glad to know Joshua was able to provide you with excellent service at Olathe Dodge Chrysler Jeep Ram. We appreciate your feedback and look forward to assisting you in the future!

April 29, 2024

Communication needs a lot of improvement. I was told things that was not true. Scheduling service was was not ideal. More

by dmhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daryl Posey, Stan Wilhite
Apr 30, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to see that your experience with us didn't meet expectations. We strive for clear and honest communication, so it's disappointing to learn we fell short in this area. Your feedback is valuable as we continue improving our service scheduling process too. If you'd like to discuss further or have any other concerns, please reach out directly at Tony Acock - Service Manager - 9137803700

April 29, 2024

Everything is always easy and this last trip they even washed the car which is something I didn’t count on. Great service department. More

by Dan the magazine man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite, Tony Acock
Apr 30, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for trusting the Olathe Dodge Chrysler Jeep Ram team with your service needs, Dan! We look forward to your next visit!

April 28, 2024

Our jeep was in the shop for the same problem twice in 6 weeks. They couldn’t diagnose the problem. There were issues in communication, the tow service, and the diagnosis. My 17 year old daughter was str More

by tecco72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
We dealt with two of the 3 service managers after dealing unsuccessfully with Kendrick. Our first experience with Kassidy and communication was also an issue.
Apr 29, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

I'm really sorry to read about the issues you've had with your Jeep and our service. It's important that we get things right, especially when it comes to vehicle reliability for young drivers. We'd like an opportunity to look into this further and see what can be done regarding the diagnosis of your car problem as well as any communication or tow service concerns you have experienced. Please reach out at a time convenient for you so we can discuss this in more detail - Thank You, Tony Acock - Service Manager - 9137803700

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