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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.8
2,338 Reviews

2,338 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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January 12, 2024

We brought the Charger in with a repeat problem and the team couldn't fix it. Once we left we found a problem that arose while our car was in the shop. We returned in 10 minutes and they had na answer for More

by Gene Slater
Recommend Dealer
No
Employees Worked With
Stan Wilhite, Stan Wilhite
Jan 12, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the review, Gene. I'm sorry to hear of your frustration and encourage you to contact me directly so we can discuss these concerns in greater detail. Respectfully, Tony Acock - Service Manager - 9137803700

January 12, 2024

Had an appointment to have my truck looked at at 7am. 2 days later the truck hadn't even been touched. Took 3 days to do an inspection that should have taken 2 hours. More

by bslagle3
Recommend Dealer
No
Employees Worked With
Stan Wilhite, Stan Wilhite
Jan 12, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to learn about the delay you experienced with your truck's inspection. This is not reflective of the efficient service we aim to provide, and we regret any inconvenience caused. We would appreciate an opportunity to discuss this further. Please reach out at your earliest convenience. Thank you, Tony Acock - Service Manager - 9137803700

January 12, 2024

I was helped right away. Had to wait a little long but not a huge issue. Was not charged because of free oil change and recall work. More

by karstenschoenberg
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite, Stan Wilhite
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We appreciate your patience during your visit and are glad to know you were assisted promptly at Olathe Dodge Chrysler Jeep Ram. Thanks for trusting us with your vehicle service needs! We'll see you next time. Safe travels!

January 12, 2024

Fast and Efficient Took good care of us That is all! Goodnight folks! No No More

by STACYEKOBER
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite, Stan Wilhite
Jan 12, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi Stacy! Thank you for leaving us this five-star review and kind words about our service team at Olathe Dodge Chrysler Jeep Ram! We'll see you next time!

January 12, 2024

Everyone always treats me very nice. Everyone is friendly. The dealership waiting area is clean and comfortable. I'm always kept informed. More

by clwilson1959
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite, Stan Wilhite
Jan 12, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know you've had a positive experience with us at Olathe Dodge Chrysler Jeep Ram! We strive for top-notch customer service and clean, comfortable facilities. We look forward to serving you again!

January 12, 2024

Multi point inspection not completed. Low tire pressure after tire rotation. No service sticker placed in window. More

by grmiddle
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite, Stan Wilhite
Jan 12, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

I'm sorry to read about your recent experience with us. It's important that all aspects of our service, including the multi-point inspection and tire rotation, are completed thoroughly. I'd like to look into this for you - please reach out at your earliest convenience so we can address these issues directly. Thank you, - Tony Acock - Service Manager - 9137803700

January 12, 2024

Horrible. Will never do business there again Worst experience ever. More than I really want to type. More

by irnman001
Recommend Dealer
No
Employees Worked With
Kendrick Lintecum
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kendrick Lintecum
Jan 12, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hello - we're concerned to see this review and would like the opportunity to get some additional details about your experience. When you have a moment, would you please reach out to me directly? Thank you, Tony Acock - Service Manager - 9137803700

January 12, 2024

Signs about an additional 3% to payment with credit card are only prominent when you go to pay. The prices are already outrageous. I paid probably more than my car was worth, mostly because it was already t More

by Tyrone Adams
Recommend Dealer
No
Employees Worked With
Kendrick Lintecum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kendrick Lintecum
Jan 12, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Tyrone, We're sorry to hear about your experience. We strive for transparency in all our transactions and it seems we may have missed the mark here. Your feedback is valuable as it helps us improve our service delivery. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly. Thank you, Tony Acock - Service Manager - 9137803700

January 12, 2024

Awesome people always willing to help. They always try to fix an issue or find us the right vehicle. More

by RUSTY.BROWN
Recommend Dealer
Yes
Employees Worked With
Kendrick Lintecum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kendrick Lintecum
Jan 12, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi, Rusty! Thank you for leaving us this five-star review and kind words about our service team at Olathe Dodge Chrysler Jeep Ram! We'll see you next time!

January 12, 2024

Lengthy. Trying to upsell everything. Multi point inspection wasn't accurate or perhaps even skipped. Everything was marked 'green' on my car which has 80k mi More

by Queensb1959
Recommend Dealer
No
Employees Worked With
Kendrick Lintecum
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kendrick Lintecum
Jan 12, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to hear about your experience. It's important that our inspections are thorough and accurate, so it's concerning to see we may have missed the mark during your visit. We'd like a chance to address this issue directly with you - please reach out at your earliest convenience so we can work towards resolving these concerns together. Thank you, Tony Acock - Service Manager - 9137803700

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