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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.8
2,600 Reviews

2,600 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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February 27, 2024

Only problem was the time to wait for a oil change Two hours is a long wait More

by johnmccartney9
Recommend Dealer
Yes
Employees Worked With
Shawn King, Shawn King
Feb 27, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for your confidence in Olathe Dodge Chrysler Jeep Ram, and for your business. We are grateful to have you as a customer!

February 26, 2024

Great people to work with. Fast and smooth Bought many jeeps from them in the past and will continue to do so More

by sparke24
Recommend Dealer
Yes
Employees Worked With
Jesse Venzor, Jesse Venzor
Feb 26, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi Sparke, we're delighted to know you've had consistently great experiences with us at Olathe Dodge Chrysler Jeep Ram. We look forward to serving you in the future! Safe travels!

February 26, 2024

I had a recall, Shawn said that the parts have been ordered for the recall, technician said the recall doesnt apply to my van, mopar site says the recall is incomplete. Tony Acock who is the manager sa More

by spotlessgroomers
Recommend Dealer
No
Employees Worked With
Shawn King, Shawn King
Feb 27, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to hear about your experience and understand the confusion you must be feeling. Safety recalls are a serious matter, and we want to ensure that all information provided is accurate. We'd like to clarify this situation for you - please reach out at your earliest convenience. Thank you, Tony Acock - Service Manager - 9137803700

February 26, 2024

He didnt listen to a thing i said about what the jeep was actually doing and has his mind set its the temp sensor thats new and its not that i wasted most of a day dropping it off and ubering back and forth More

by Bigd68428
Recommend Dealer
No
Employees Worked With
Rainer Moje, Rainer Moje
Feb 27, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to hear about your experience. We'd appreciate the opportunity to discuss this further with you and find a resolution. Please reach out at your earliest convenience. Thank you, Tony Acock - Service Manager - 9137803700

February 25, 2024

Everyone was very helpful and nice, answering of all the questions I had for them and quite patient with all my questions as well. Outstanding services, I'm very pleased. More

by archrist
Recommend Dealer
Yes
Employees Worked With
Joshua Scudder, Joshua Scudder
Feb 26, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're so glad to know our team at Olathe Dodge Chrysler Jeep Ram was able to assist you and answer all your questions. Thank you for sharing your positive experience with us!

February 25, 2024

Was grossly overcharged . It was rectified because my wife pushed the issue but was at first told that was the price and she needed to understand that labor was in addiction t More

by cspriggs1970
Recommend Dealer
No
Feb 26, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

I'm sorry to read about your experience. Overcharging is not in line with our standards and I apologize for any misunderstanding regarding the labor costs. It's also disappointing that we missed out on delivering a simple service like washing your vehicle, especially after such an issue. We'd appreciate the opportunity to discuss this further and make things right if you're willing - please reach out at Tony Acock - Service Manager - 9137803700

February 24, 2024

Efficient, and informative! Very friendly environment, answered all the questions I had to ask and completed the work promptly More

by mary.stephan.stanley
Recommend Dealer
Yes
Employees Worked With
Joshua Scudder, Joshua Scudder
Feb 26, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know you found our service at Olathe Dodge Chrysler Jeep Ram efficient and informative. We always aim for promptness while ensuring all your questions are answered! Thanks for the review.

February 24, 2024

Made an appointment just for an oil change at 3:30 and it took over 2 hours before they were done. More

by myres.allen
Recommend Dealer
No
Employees Worked With
Donr remember
Feb 26, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

This isn't the feedback we're used to seeing and I'm upset knowing that we let you down. If there is anything that I can do to improve your experience, please get in touch. I would be happy to help. Thank you, Tony Acock - Service Manager - 9137803700

February 24, 2024

Excellent customer service Shawn took good care of me. Service was fast people were friendly answer all my questions and concerns. I wouldn’t trust anybody else with my truck but Olathe Dodge Dealer!! More

by shawnburgin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn King, Shawn King, Tony Acock
Feb 26, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi Shawn! We're glad to know that you had an excellent experience with our team at Olathe Dodge Chrysler Jeep Ram. Thanks for highlighting Shawn's efforts and the quick service!

February 23, 2024

I brought my jeep in for an oil change/routine maintenance as a drop in. I was immediately taken into the service area. I was taken into the waiting area and had some coffee as I waited about an h More

by sanadamsabc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Scudder, Joshua Scudder
Feb 23, 2024 -

sanadamsabc responded

I brought my jeep in for an oil change/routine maintenance as a drop in. I was immediately taken into the service area. I was taken into the waiting area and had some coffee as I waited about an hour. The job was done quickly and the car is running much better

Feb 26, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to hear it! Thank you for being a valued Olathe Dodge Chrysler Jeep Ram customer! We'll see you next time!

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