Olathe Dodge Chrysler Jeep RAM - Service Center

Not happy. After brining my truck in multiple times, the original Service advisor (William Nicholson) promised me upgraded brake pads & rotors and then never de After brining my truck in multiple times, the original Service advisor (William Nicholson) promised me upgraded brake pads & rotors and then never delivered. Then a new advisor was assigned and instead of fulfilling the commitment noted in the computer system and multiple text messages, they backtracked and did little to nothing. Bottom line is that I took my truck in to simply get brake pads and rotors replaced. It wasn’t making any noises prior to the initial replacement and then when I left the dealership it was making squeeling noises when feathering the brakes. Service department claims no fault in the fact that a noise started only after they serviced my vehicle and then tried to stick me with a $1400 upsell into new calipers, cables & a brake fluid flush. I’m guessing they damaged the caliper when doing the work and didn’t take accountability for it. They have lost my patronage as a result of this. More

i not happen this go round i went get oil change some days later alot oil leaking out so i came back they said lost 2 quarts happy they put it back cause it was there fault then ask take some air out to days later alot oil leaking out so i came back they said lost 2 quarts happy they put it back cause it was there fault then ask take some air out to much in my tire they said they did it i look and they didnt do anything so i went back for them fix the problem i never had this experience tell now im shock this go round on top that took them for ever come my car too assist me More

Kayla, did well to respond but the information was technically ill-equipped. It would be most helpful to have the technician review results with customers. Asking a simple clarifying question turns in technically ill-equipped. It would be most helpful to have the technician review results with customers. Asking a simple clarifying question turns into a three-day appointment because of the back and forth between the office and technician. Alongside unsatisfactory customer service, a broad statement of work was issued but the signed work order was vague, lacking cost line items. I regret bringing my vehicle by for such an exploratory issue because it left me vulnerable to being taken advantage of. More

The service is easy and convenient and friendly and communicate clearly via texting. Keep it up! communicate clearly via texting. Keep it up! More

Didn't fix the problem just gave excuses why it could not be repaired with no ETA of when it could be be repaired with no ETA of when it could be More

Ashton is always so pleasant to work with. He went above and beyond to help us out with our Jeep servicing. He went above and beyond to help us out with our Jeep servicing. More

Everyone at the dealership is extremely courteous . I always enjoy having my Ram truck serviced at this dealership.I can’t say enough good things about Shawn in the service department. He is fabulous, I always enjoy having my Ram truck serviced at this dealership.I can’t say enough good things about Shawn in the service department. He is fabulous, knowledgeable and always keeps his word. He alone will guarantee me returning to this dealership. More

Appreciate everyone’s honesty and help with the work that they did on my jeep. they did on my jeep. More

Ashton was really helpful and kind to work with. He worked with our schedule and made sure we were taken care of He worked with our schedule and made sure we were taken care of More

No such thing as express service for oil change even with an appointment. I would continue to use dealership if it has oil change in one hour or less. 2.5 hours with an appointment is just too long. an appointment. I would continue to use dealership if it has oil change in one hour or less. 2.5 hours with an appointment is just too long. More