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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.8
2,361 Reviews

2,361 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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October 26, 2023

Not happy. After brining my truck in multiple times, the original Service advisor (William Nicholson) promised me upgraded brake pads & rotors and then never de More

by troywlms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayla Eagles, Tony Acock
Oct 27, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for reaching out. I'm sorry to hear that this experience has caused you to question your confidence in our team and would like the opportunity to discuss these concerns with you in greater detail. When you have a moment, would you please contact me directly? Thank you, Tony Acock - Service Manager - 9137803700

Oct 27, 2023 -

troywlms responded

Replying to the generic response above. I've discussed this with you and while I was amicable throughout the process, if you were in my shoes and ...wasted multiple visits....and went multiple days with out a vehicle (twice) and then be told that a promise to you wouldn't be honored, you'd be extremely disappointed too. Bottom line, the vehicle started making brake squeeling noises ONLY AFTER your shop replaced the brake pads & rotors. It's not my fault that William Nicholson promised upgraded parts as the next step of troubleshooting. What I do know, is that your shop should have honored that commitment, even if William doesn't work there anymore. That's called quality client service. A small investment now, could yield loyalty and additional services to be purchased in the future. Your unwillingness to have ODCJR take accountability and provide client delight is the wrong business decision and very short-sighted. Anyone running a business knows that they should be playing the long-game and not the short-term. Ultimately, you won this battle, but lost the war on future service and possibly a future truck purchase for your company.

October 26, 2023

i not happen this go round i went get oil change some days later alot oil leaking out so i came back they said lost 2 quarts happy they put it back cause it was there fault then ask take some air out to More

by chanelirvin21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Caudill, Blake Cromwell
Oct 27, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to read about your recent experience with us. It's our goal to provide efficient and reliable service, so it's disappointing that we didn't meet those expectations this time around. We'd like the opportunity to address these issues directly - please reach out when you have a moment. Thank you, Tony Acock - Service Manager - 9137803700

October 25, 2023

Kayla, did well to respond but the information was technically ill-equipped. It would be most helpful to have the technician review results with customers. Asking a simple clarifying question turns in More

by Swat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayla Eagles, Tony Acock
Oct 25, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Swat, I'm sorry to read about your experience. It's crucial for us that our customers are well-informed and feel comfortable with the service they're receiving. We certainly don't want anyone feeling taken advantage of or left in the dark regarding costs. Your feedback is valuable as we strive to improve our services further, so let's discuss this directly if you have a moment. Thank you, Tony Acock - Service Manager - 9137803700

October 25, 2023

The service is easy and convenient and friendly and communicate clearly via texting. Keep it up! More

by ron.symansky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashton Jennings
Oct 25, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Hey Ron, thank you for sharing your seamless service experience with our team at Olathe Dodge Chrysler Jeep Ram! We'll see you next time! Have a great ride!

October 24, 2023

Didn't fix the problem just gave excuses why it could not be repaired with no ETA of when it could be More

by albert.smith0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Acock
Oct 25, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the review, Albert. I'm sorry to hear we didn't leave you with a better impression and encourage you to contact me directly if you'd like to discuss these concerns in greater detail. Respectfully, Tony Acock - Service Manager - 9137803700

October 24, 2023

Ashton is always so pleasant to work with. He went above and beyond to help us out with our Jeep servicing. More

by Ro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashton Jennings
Oct 25, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

It's great to know that Ashton continues to provide you with such excellent service here at Olathe Dodge Chrysler Jeep Ram. We appreciate your feedback and look forward to assisting you again in the future!

October 24, 2023

Everyone at the dealership is extremely courteous . I always enjoy having my Ram truck serviced at this dealership.I can’t say enough good things about Shawn in the service department. He is fabulous, More

by ccp78597
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn King
Oct 25, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

We're so glad to know you had a great experience with Shawn and the rest of our team at Olathe Dodge Chrysler Jeep Ram. We appreciate your kind words, and look forward to seeing you for future services!

October 24, 2023

Appreciate everyone’s honesty and help with the work that they did on my jeep. More

by gifford.james
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Eagles, Tony Acock
Oct 25, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

James, It's always our pleasure to assist you with your vehicle needs and we appreciate your kind words. We hope your Jeep serves you well for many more years and look forward to seeing you again. Thank you! - Olathe Dodge Chrysler Jeep Ram

Oct 26, 2023 -

gifford.james responded

It’s easy to say good things when people do such an excellent job.

October 21, 2023

Ashton was really helpful and kind to work with. He worked with our schedule and made sure we were taken care of More

by dwightheincker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Blaze
Oct 23, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Dwight, it's great to know Ashton was able to accommodate your schedule and provide a positive experience at Olathe Dodge Chrysler Jeep Ram. Thanks for sharing!

October 21, 2023

No such thing as express service for oil change even with an appointment. I would continue to use dealership if it has oil change in one hour or less. 2.5 hours with an appointment is just too long. More

by mkuckelman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn King
Oct 23, 2023 -

Olathe Dodge Chrysler Jeep RAM responded

Mkuckelman, I'm sorry to learn that your recent oil change service took longer than expected. We understand how valuable time is and we aim for efficiency in all our services. Your feedback will be taken into account as we continually work on improving our processes. Please feel free to reach out if you'd like to discuss this further or have any other concerns. Thank you, Tony Acock - Service Manager - 9137803700

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