Old Orchard Nissan

The service provided was at an excellent level. The communication between me and the representative of the service provider was smooth and comfortable. All the services I ordered were completed qui The communication between me and the representative of the service provider was smooth and comfortable. All the services I ordered were completed quickly and with high quality. I never had to call because all communication went smoothly through the website, text messages and e-mail, and so every time I have used the service of Old Orchard Nissan. It works for me because I can't always make or receive calls. More

They called me about two weeks ago. My airbag needed to be replaced, as it became defective over time. Old Orchard Nissan was able to take out my defective one, and install the new airb My airbag needed to be replaced, as it became defective over time. Old Orchard Nissan was able to take out my defective one, and install the new airbag. The first appointment was rescheduled as something came up on their end, but nothing delayed the second appointment. The entire removal & install took 5 minutes or less. Great service. More

Picked up my car at the time I was told it would be. Did not wait long till I received results from the diagnostic test Picked me up promptly after the call . Very easy appt. Did not wait long till I received results from the diagnostic test Picked me up promptly after the call . Very easy appt. More

Everyone there was very helpful, kind and knowledgeable. They got me scheduled, repaired and back in my truck in one day. They got me scheduled, repaired and back in my truck in one day. More

A big thank you to entire staff, especially Dario in sales and Gary in finance. From the start to the end of the sales process was stress free! sales and Gary in finance. From the start to the end of the sales process was stress free! More

Mary was fantastic with my vehicle this morning! She took great care in diagnosing the issue with my car and fixed it quickly. Her customer service was great, the service and the wait were quick and She took great care in diagnosing the issue with my car and fixed it quickly. Her customer service was great, the service and the wait were quick and painless, and I’ll definitely return. Thank you! More

Service writer was great with handing the check in and the process while my vehicle was being serviced. The continued updates was phenomenal and assured me what was going on thru the whole time my vehicle the process while my vehicle was being serviced. The continued updates was phenomenal and assured me what was going on thru the whole time my vehicle was being serviced. More

I had a vehicle brought here for trans damage after it ran over debris on the expressway. I had already convinced myself that I was going to be without the vehicle for at least a month or two--maybe even ran over debris on the expressway. I had already convinced myself that I was going to be without the vehicle for at least a month or two--maybe even longer with back-ordered parts-- so I was absolutely ECSTATIC when they called me to tell me it was ready after just TWO WEEKS!!!!! I know they didn't have the parts in stock, so they made it a priority to get them as soon as possible and had me back on the road several weeks earlier than I anticipated. Bindi in service was my advisor, and she kept me informed throughout the entire process, so I never had to wonder what was going on and the vehicle drives like new! Thank you so much for helping me through such a stressful situation! More

Had a road emergency while driving cross country, they got me in quickly and helped me out to get back on the road. Thank you! got me in quickly and helped me out to get back on the road. Thank you! More

Dario didn’t know the features of the car he was showing me. I would ask questions and he would answer wrong. Just say “I don’t know” next time. Saw I had decent credit and attempted to add $20K to the lis me. I would ask questions and he would answer wrong. Just say “I don’t know” next time. Saw I had decent credit and attempted to add $20K to the list price of the car. Tried charging me $5K for “accessories” even though car didn’t have spare tire, spare key, or even floor mats. Nick, the “finance” guy ran SIX inquiries into my credit only to go with Chase Bank. Literally had to bring the car in the next day cuz the check engine light came on. OBD scanner showed over 150 error codes. Place is a scam. AVOID THIS PLACE LIKE THE PLAGUE More