Old Orchard Nissan

Very professional and straightforward. Answered all my questions and I was guided in the right direction whenever I wasn’t sure of something!! Answered all my questions and I was guided in the right direction whenever I wasn’t sure of something!! More

What an Amazing experience to be there and purchase a vehicle from Lupe, Thank you ! vehicle from Lupe, Thank you ! More

I came in with some questions about a car. Jaelyn was able to answer all my questions without any confusion. I would definitely come back to this dealership. Jaelyn was able to answer all my questions without any confusion. I would definitely come back to this dealership. More

I had a very pleasant experience at old orchard. Jonathan Pina guided me and helped obtain the exact vehicle I wanted and helped me get the very price I wanted as well. I would highly recommend. Jonathan Pina guided me and helped obtain the exact vehicle I wanted and helped me get the very price I wanted as well. I would highly recommend. More

Jason Helped me find a good Versa that fits my needs. I drive a lof for work and I needed something that could give me good gas milleage. Thank you Jason! I drive a lof for work and I needed something that could give me good gas milleage. Thank you Jason! More

ron was great and helped me get my new rogue thank you so much ron much ron More

Absolutely amazing hospitality Dario was a fantastic salesmen made the process simple and easy 10/10 will be buying from them again salesmen made the process simple and easy 10/10 will be buying from them again More

I did get a response after posting my review. I also finally got the paperwork sent… we had stated we would under NO UNCERTAIN TERMS agree to the amount they offered for our vehicle. We stated we I also finally got the paperwork sent… we had stated we would under NO UNCERTAIN TERMS agree to the amount they offered for our vehicle. We stated we wanted to walk out not owning on our truck and we would walk if they didn’t give us what we owed. Armen came back and said “okay we will pay off the truck and then proceed with the numbers game. When I looked at the contract, they gave us that they originally offered (to which we said no) and work it in that WE PAID THE DIFFERENCE ON OUR OWN TRUCK!!! When I contacted them they said “well, you agreed to the numbers and signed the contract. They also stated they backwards designed the offer. I assume to trick us into thinking we got what we asked for. They also wanted to play semantics- they said they would send a check for the $19,100 and they did that. They would pay it off- but what the trick is- yes the bank will be paid off for the balance owed- but I was paying it!!! They also made us use finance through their bank at a high interest- didn’t mention that percent until the end of the paperwork. Told us we had to wait 4 mo. before being able to refinance which is a complete lie. We already got approved for a refinance at a rate 4% LOWER!!!! I am filing a complaint with the BBB of Illinois. Please do not shop here. Top 10 reasons why I would not buy from this dealership again. #1 Ended up paying MORE than their sticker price because they add in random fees like $1500 transport fee from auction and pre- certification fees. #2 Beware the manufacturer window sticker could be Canadian- which makes it appear like the vehicle cost more than it actually did. #3 Website said 1 owner but when we got there (drove from 4 hours away) He mentioned it had 3 owners??? #4 Got to financing and the manager offered electrical warranty and added an extra year as a favor… not sure how that works… #5 got in the truck to go home and there was a DIRTY SPOON in the back pocket of passenger’s seat. #6 We paid extra for the “certification” of the vehicle- they checked it over so well that they missed the spoon and didn’t even give it to us clean (see attached pictures) *the truck is either certified or not- you don’t pay extra at the end. It should be included in the advertised price! #7 When we got there it was sitting out front, but no one seemed to know we made an appointment. Then, I noticed “Jeron” was listed as a user when we started it for a test drive- turns out he is a salesman, so pretty sure he had to find a ride home- guessing it was just a coincidence it happened to be out front when we got there. #8 they said they would detail it while we finished the paperwork- again look at the pictures. We had already signed all the paperwork when I found the spoon in the back. Armen just laughed when I gave it to him. #9 Asked for paper copies of what we signed instead of the jump drive they wanted to give us. Manager handed me an envelope when we were done. I thought it was everything, but he just gave us the finance agreement. Nothing else. I didn’t notice until we got all the way home. #10 I emailed and called 3 times asking for my paperwork- Armen, Kyle, Pat all said “Oh sure, we will email it right away”… I’m still waiting- and no it didn’t go to my spam. Paid $70,000 and this is the service we got. I have no information on warranty, no Carfax, no record of pre-certification that the truck meets their “high standards” - nothing accept the financing. Hoping maybe now someone will reach out and actually send me my paperwork. So, so shady. Might be time to get a 3rd party involved. Suppose you are wondering why my original review was 5 stars? Armen asked for a positive review while we were there and kept checking his phone to see if I had posted it yet!!!! Original Post:”Bought a Ford F150 Lightning from Armen. He was very personable and easy to work with. Excited to take it home!” More

Kacper was a pleasure to work with. He accommodated all my needs in a professional manner. He accommodated all my needs in a professional manner. More

They have great customer service! Everyone who helped me was very friendly and knew what car I was looking for Everyone who helped me was very friendly and knew what car I was looking for More