Back

Old Orchard Nissan

Skokie, IL

4.6
3,884 Reviews
Nissan has been a leading auto brand in the United States for more than six decades, and the lineup has grown and evolved throughout that time to deliver progressively advanced driving experiences. Today's Nissan lineup includes popular options like the Maxima, the Altima, the Rogue, the Pathfinder, the Titan and numerous others. If you are searching for an electrified vehicle in Skokie Illinois, you can explore options like the LEAF and the ARIYA when you drop by our showroom soon. Our sales reps are ready to give you the facts about our models so that you can select the Nissan that is perfect for your unique needs.
Contact Dealership

5240 Golf Rd

Skokie, IL

60077

Directions

By Type

Showing 3,884 reviews

April 23, 2023

Mary Lyshik was great to work with She solved my problem very quickly upon this visit. She and Gary always take good care of me. More

by DAVIDREYNOLDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Lyshik
April 22, 2023

The service department is the best ! ! Which matches the sales department. Have never been so satisfied with a dealership. More

by nb123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcohm Thurman, Todd Martin, Mary Lyshik
April 22, 2023

I have more than my share of experience with auto dealerships. Good God, I swear I could write a blog post on my experiences. I will say, I found the hidden gem. Yes, you could go to a sprawling de More

by Amy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Ferguson
April 22, 2023

They were very accommodating, arranging for a loaner that I was not expecting. There was a problem at pickup that they went out of their way to resolve to my 100% satisfaction. More

by Jeff
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Dewig
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 21, 2023

This Martin Nissan dealership has extremely poor communication and customer service. I've contacted the dealership to speak to a manager for about a week and have not been successful. More

by knimietz0589
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Herrera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2023 -

Old Orchard Nissan responded

Kim, I am sorry again for your experience. I did leave you a voice mail last weekend to discuss it with you; I checked and I do not have any messages from you. I will be back in the office tomorrow after 9am, what time can I call you? My Service Manager, Jorge Blanco is also available today until 5pm this afternoon. Thank you, Joe Zich, General Manager.

Apr 21, 2023 -

Old Orchard Nissan responded

Kim, I am so sorry that you feel we provided you with poor service and communication. We did provide you with a no cost courtesy rental so you would not be inconvenienced waiting while we diagnosed your car. We also gave the free of charge courtesy rental for the entire time her car was being worked on. Which no other Nissan dealer in the area offered after you stated you made phone calls to several of them. It was your 1st visit at Martin Nissan. Additionally, the repairs were completed a day early by 11:30am and you were notified at that time. We offered for your convenience to return the loaner later than 5 pm when we close the rental office, up to 8pm in the store or even to return it the following morning and had our rental office open 15 minutes early at 6:45am the next day so we could be available for your scheduling needs. I am so sorry we didn't meet your expectations. Maybe we can do better next time. - Thank you, Jorge Blanco, Service Manager`

April 21, 2023

It took 1. 5 hour for an regular oil change ,was told will take 30 to 45 minutes ,if I known that ,I would not wait at the facility and gone to lunch instead . More

by DONNG8388
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Dewig
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Lyshik
April 20, 2023

The Service Team never disappoints. I'm a longtime customer and have always appreciated the care and treatment I received when bringing my Rogue in for maintenance. Thank you. More

by MLBANIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Dewig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Hurtado, Mary Lyshik
April 20, 2023

Very courteous and friendly always listen keenly and I am always satisfied with the work they do More

by BURKE4LIFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Hurtado
April 18, 2023

Super nice people. We’re extremely helpful in the process. They helped me every step of the way. Would highly recommend! More

by jstancy3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Malcohm Thurman, Tom Pazienza, Julia Gertsman, Chris Dranka
April 15, 2023

I think the service was good on the recall work. However, was brought the wrong keys when checking out. More

by TANDREWS29
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Hurtado
...
72
...