Ole Ben Franklin Motors

When looking to possibly get into a vehicle with little no money down, after being passed around a bit, 1 person took some personal info then left to talk to someone and asked me to wait, at no time was I no money down, after being passed around a bit, 1 person took some personal info then left to talk to someone and asked me to wait, at no time was I informed that the info taken was being used to pull a Hard Inquiry on my credit. I have verified the pull is on my credit report. At no time did I give permission for my credit to be pulled and I signed nothing allowing it. I will be looking in to my legal rights regarding this activity. Tate was one of the people I was passed to. More

I went to Ole Ben Franklin on Kingston Pike and they were excellent. They got me in a nice vehicle and the person who helped me was awesome! Kelsie was amazing. Excellent customer service skills and she had excellent. They got me in a nice vehicle and the person who helped me was awesome! Kelsie was amazing. Excellent customer service skills and she had us laughing. I would love to work with her again. Thank you Kelsie for being amazing and thank you Ole Ben Franklin!!! More

I went there looking for a car that was affordable. The person that came to help was Cody. Anytime that we had a question that he could not answer he went to find out the answer. I was only going to s The person that came to help was Cody. Anytime that we had a question that he could not answer he went to find out the answer. I was only going to spend so much and he kept checking with his manager to make sure we were happy with the price. It had some spots on in and that is one reason that I wanted to make sure that everything was in good working order. we had asked for tire caps and they did not give them to us. It also did not get detailed when I drove it off the lot and I did not like that. It smelled like smoke and they said that they could fix that when they detailed it but it is strong. I have to go back to get it detailed and see about getting the hood fixed It had a spot on the hood where the paint was coming off and we wanted to get that fixed. There is a place on the back where it looks like they backed into something. They said that I would have to see how much it would be to fix that and I do not know if it is going to get fixed. They did not look the car over very well at the dealership. when I got home I noticed that I needed a windsheld whipper and a light in the front. I also noticed that one of the headlights had a film on them and that it would not come off unless you get a whole new light. The people were nice and everything i just do not know how I feel about sending people there to get a car since they do not look the car over very well and do not clean it out or detail it when you buy. When I got home I had to take trash out of the car that the person before me left. It was an ok experience but I do not know how I feel about everything. More

Never go to ole Ben's Franklin motors I bought a 2020 Mitsubishi outlander sport two weeks ago the steering wheel was off had alignment done found out front tires were showing cords took it back no help Mitsubishi outlander sport two weeks ago the steering wheel was off had alignment done found out front tires were showing cords took it back no help from them spent 300.00 on new tires plus when I bought it drivers window didn't work wasn't going to take it back so I took it apart there is a board holding the window up that going to be a few hundred more to fix it they said they had checked the car over good thing I didn't get killed because they have such a great crew checking them out lol if I could I would take that piece of xxxx back it only has 54000 miles on it More

Asked to deal with one person spoke to 3 next day so went elsewhere to purchase vehicle elsewhere to purchase vehicle More

Richard was amazing! He not only helped get me into a new car but also was very knowledgeable about what can help my credit! He not only helped get me into a new car but also was very knowledgeable about what can help my credit! More

I’m very satisfied with my High Country Silverado I purchased at the Kingston Pike location with outstanding help from Bernard Harrell . They all went beyond what most lots do to make sure I purchased purchased at the Kingston Pike location with outstanding help from Bernard Harrell . They all went beyond what most lots do to make sure I purchased exactly what I wanted . From the Bernard in sales , to financing and all . Best and easiest purchase I’ve ever made . More

Bought a 2016 jeep compass about 14 months ago. It had a broke taillight assembly. Ken promised to get new one for it and it's been 14 months still no taillight assembly. Not very happy. It had a broke taillight assembly. Ken promised to get new one for it and it's been 14 months still no taillight assembly. Not very happy. More

Rashid Bailey and Jamie Eady was the best people I ever did business with buying a car OLE BEN ROCKS!!!!!! They make this process go as smooth. Way better then big car dealerships! did business with buying a car OLE BEN ROCKS!!!!!! They make this process go as smooth. Way better then big car dealerships! More

Fastest way to buy a car, go see CJ, made it easy and no hassles. Great experience hassles. Great experience More