Ole Ben Franklin Motors

They check your ID if you come in with a card saying you won money through their third party programs when doing a bank clearance, but they fail to read the date, because they assume you're born saying you won money through their third party programs when doing a bank clearance, but they fail to read the date, because they assume you're born yesterday. We brought in one and were seated immediately with a bank rep who said the usual "I'm on your side" (they never are) stuff, then put us in two vehicles to drive before finally saying that the card didn't win (a common scam, wherein this is determined by the "prizerunner" based on likelihood of an immediate sale). Of the two vehicles shown, one was a BMW that is discontinued (good luck buying the parts in the USA) and the other was a Ford that (based on the braking) I suspect has had frame damage at some point. CARFAX is not displayed on the vehicles, nor is the sticker price. I suspected the scam after mentioning "money first" and watching the body language of the bank guy to see how he reacted (he couldn't make eye contact and passed us off). After finding out our credit was good and we had more than one vehicle to trade in, we were tag-teamed by the bank guy, his wife, the owner, and the showrunner until they finally confessed they wouldn't pay the money and we walked on the spot. Will never give them business, and do not recommend that anyone else should either. The banks send people in on these places when they are failing to sell product off the lot, as this causes the lender who financed the cars to the dealership to lose money. After reading the reviews here and experiencing the staff, as well as the facilities (pubic hair on the urinals, dirty and dusty office spaces with chipped desks), I can see why the bank is swooping in and trying to help them push sales. More

Horrible service and they also have a mail scam called “Moneypoly” every card is the EXACT same. No different symbol layouts or anything. When you try to claim the non-existent reward, they push you to bu “Moneypoly” every card is the EXACT same. No different symbol layouts or anything. When you try to claim the non-existent reward, they push you to buy stuff. More

Buying the vehicle was a simple, straight-forward process that the staff made as easy as possible with a fair price. I'm very pleased with the dealership and their determination to make the buying process a that the staff made as easy as possible with a fair price. I'm very pleased with the dealership and their determination to make the buying process a positive experience! The co-owner (Darrel Watson) went above and beyond when he found out about an overlooked mechanical issue. The issue was resolved quickly and he kept me informed during the entire process. If you're in the area or buying a car online I highly suggest Ole Ben Franklin Motors. More

Besides them trying to push my wife to trade in her car now 6 months after buying my truck I’m having to put a new motor in thanks for nothing ole Ben Franklin now 6 months after buying my truck I’m having to put a new motor in thanks for nothing ole Ben Franklin More

Very pushy salesman won't listen to the customer. He left to see another customer and I left. Then he called me at home later that evening just to pull his pushy ways again He left to see another customer and I left. Then he called me at home later that evening just to pull his pushy ways again More

You guys are the best! Thank you Jesse and chaz for putting me in a brand new car and on the same day I came in . You helped me and my family out so much . Thank you Jesse and chaz for putting me in a brand new car and on the same day I came in . You helped me and my family out so much . More

When looking to possibly get into a vehicle with little no money down, after being passed around a bit, 1 person took some personal info then left to talk to someone and asked me to wait, at no time was I no money down, after being passed around a bit, 1 person took some personal info then left to talk to someone and asked me to wait, at no time was I informed that the info taken was being used to pull a Hard Inquiry on my credit. I have verified the pull is on my credit report. At no time did I give permission for my credit to be pulled and I signed nothing allowing it. I will be looking in to my legal rights regarding this activity. Tate was one of the people I was passed to. More

I went to Ole Ben Franklin on Kingston Pike and they were excellent. They got me in a nice vehicle and the person who helped me was awesome! Kelsie was amazing. Excellent customer service skills and she had excellent. They got me in a nice vehicle and the person who helped me was awesome! Kelsie was amazing. Excellent customer service skills and she had us laughing. I would love to work with her again. Thank you Kelsie for being amazing and thank you Ole Ben Franklin!!! More

I went there looking for a car that was affordable. The person that came to help was Cody. Anytime that we had a question that he could not answer he went to find out the answer. I was only going to s The person that came to help was Cody. Anytime that we had a question that he could not answer he went to find out the answer. I was only going to spend so much and he kept checking with his manager to make sure we were happy with the price. It had some spots on in and that is one reason that I wanted to make sure that everything was in good working order. we had asked for tire caps and they did not give them to us. It also did not get detailed when I drove it off the lot and I did not like that. It smelled like smoke and they said that they could fix that when they detailed it but it is strong. I have to go back to get it detailed and see about getting the hood fixed It had a spot on the hood where the paint was coming off and we wanted to get that fixed. There is a place on the back where it looks like they backed into something. They said that I would have to see how much it would be to fix that and I do not know if it is going to get fixed. They did not look the car over very well at the dealership. when I got home I noticed that I needed a windsheld whipper and a light in the front. I also noticed that one of the headlights had a film on them and that it would not come off unless you get a whole new light. The people were nice and everything i just do not know how I feel about sending people there to get a car since they do not look the car over very well and do not clean it out or detail it when you buy. When I got home I had to take trash out of the car that the person before me left. It was an ok experience but I do not know how I feel about everything. More

Never go to ole Ben's Franklin motors I bought a 2020 Mitsubishi outlander sport two weeks ago the steering wheel was off had alignment done found out front tires were showing cords took it back no help Mitsubishi outlander sport two weeks ago the steering wheel was off had alignment done found out front tires were showing cords took it back no help from them spent 300.00 on new tires plus when I bought it drivers window didn't work wasn't going to take it back so I took it apart there is a board holding the window up that going to be a few hundred more to fix it they said they had checked the car over good thing I didn't get killed because they have such a great crew checking them out lol if I could I would take that piece of xxxx back it only has 54000 miles on it More