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Ole Ben Franklin Motors

Knoxville, TN

3.7
366 Reviews

9711 Kingston Pike

Knoxville, TN

37922

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Showing 366 reviews

March 27, 2023

When looking to possibly get into a vehicle with little no money down, after being passed around a bit, 1 person took some personal info then left to talk to someone and asked me to wait, at no time was I More

by Tiredofthebs
Finance Experience
Recommend Dealer
No
Employees Worked With
Tate
January 10, 2023

I went to Ole Ben Franklin on Kingston Pike and they were excellent. They got me in a nice vehicle and the person who helped me was awesome! Kelsie was amazing. Excellent customer service skills and she had More

by jessiem334
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelsie 5 stars
January 02, 2023

I went there looking for a car that was affordable. The person that came to help was Cody. Anytime that we had a question that he could not answer he went to find out the answer. I was only going to s More

by emilyroeder
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cody
November 26, 2022

Never go to ole Ben's Franklin motors I bought a 2020 Mitsubishi outlander sport two weeks ago the steering wheel was off had alignment done found out front tires were showing cords took it back no help More

by kerry.green83
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Don't remember there names to pissed off
November 03, 2022

Asked to deal with one person spoke to 3 next day so went elsewhere to purchase vehicle More

by jdilbe865
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Gary Atwater
October 15, 2022

Richard was amazing! He not only helped get me into a new car but also was very knowledgeable about what can help my credit! More

by Mariahdavis9587
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Richard
September 19, 2022

I’m very satisfied with my High Country Silverado I purchased at the Kingston Pike location with outstanding help from Bernard Harrell . They all went beyond what most lots do to make sure I purchased More

by Clay C
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bernard Harrell
September 09, 2022

Bought a 2016 jeep compass about 14 months ago. It had a broke taillight assembly. Ken promised to get new one for it and it's been 14 months still no taillight assembly. Not very happy. More

by pbr1950
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
T.J. and Ken
August 30, 2022

Rashid Bailey and Jamie Eady was the best people I ever did business with buying a car OLE BEN ROCKS!!!!!! They make this process go as smooth. Way better then big car dealerships! More

by Dspry2008
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rashid Bailey , Jamie Eady, Amy Johnson
March 09, 2022

Fastest way to buy a car, go see CJ, made it easy and no hassles. Great experience More

by Superbike199
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
CJ
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