One Toyota of Oakland

Used car buying experience It is so wonderful experience buying used car from One Toyota. There are risks buying used car. One Toyota can provide excellent services to help cust It is so wonderful experience buying used car from One Toyota. There are risks buying used car. One Toyota can provide excellent services to help customer to buy a satisfied used car. More

Great customer service, fair prices Exceptional service. I worked with one person, Derek L., throughout the entire process. The price was fair, car is in great shape, and, really, a comp Exceptional service. I worked with one person, Derek L., throughout the entire process. The price was fair, car is in great shape, and, really, a completely BS free process. Looking for cars I usually get the predator/prey vibe. Not so at One Toyota. It was a refreshing experience to not be hounded by six sales people at once which is par for the course any where else. If you're looking for a new or used car... this is the place to go. I chose to drive all the way to Oakland (an hour away!) because of the price/and customer service when I had a Toyota place less than 15 minutes from where I live. Ask for Derek Laubach he's makes the process pain free. More

Excellent service . Careing staff This was old fashion service. Where the service manager really looked after me. Patiently answered all my questions . Made me feel that he cared. I This was old fashion service. Where the service manager really looked after me. Patiently answered all my questions . Made me feel that he cared. I was having my car serviced and everything was thoroughly explained to me. I was treated with respect and care -rare in these days. More

Helped me figure out the right car for my work My salesperson, Leslie Ainsworth, was fantastic. I own a dog walking company and needed to trade in my 2015 CRV "clean car" for a "more suitable to My salesperson, Leslie Ainsworth, was fantastic. I own a dog walking company and needed to trade in my 2015 CRV "clean car" for a "more suitable to walk dogs in" car. I ended up buying a used (Toyota certified) 2014 Toyota Siena with 14K miles that had been a lease. I was originally looking for a truck, but in talking to Leslie about the range of dogs I walk, I realized the lower/more accessible height was important for older/less able-bodied dogs and still great for the young and vibrant pups. One week in using it as my dog walking mobile and I can say the Siena is a great fit. Leslie was way better than any car salesperson I have worked with and I have worked with many (In my 11 years in business I have bought 5 cars total and I own 3 cars now--I bought the other 4 from Oakland Honda and Oakland Toyta ). Leslie was easy going but very informative and more thorough than any other car salesperson I have worked with. I think he told me he's been working for this dealership for 23 years in several capacities. He really knows Toyotas inside and out and a lot about the competition, too. This is a great dealership and if you can work with Leslie you're in very good hands. Thumbs up! More

Above and Beyond Service, thank you Ainsworth Leslie! It is an amazing feeling to honestly say my fiancé and I had the best car purchasing experience. I recently accepted a job, which requires commuting It is an amazing feeling to honestly say my fiancé and I had the best car purchasing experience. I recently accepted a job, which requires commuting at least 85 miles per day. I had a 2013 Toyota Corolla, also purchased from One Toyota and during our servicing had heard they rented cars. So, we were actually just looking to rent a Toyota Prius to get a feel for it and see if it was an option. Unfortunately, there were no Prius' to rent and since we were already there decided to go look at the Prius' on the lot. Within minutes we were approached and asked if we needed assistance or had any questions. We informed them we had intended to rent however, they were sold out and we were just looking. At this point, we were told about the possibility of 'borrowing' a car and were introduced to Ainsworth Leslie, who goes by Leslie. Leslie was very friendly and brought a calm laid back demeanor. He explained the process of borrowing a car and told us we should go on a test drive because the Prius was not operated like other cars and he wanted to show us a few things. While filling out the paperwork, Leslie asked us if it would be okay to get our 6-year-old daughter a cookie. He asked us discreetly, and not in front of her, which was a major plus. We went on a test drive and the car immediately impressed me even though the features would take a little getting used to. Upon returning to the dealership we asked Leslie if he could run the some numbers in regards to trading in our Corolla and what our new payments looked like. Leslie appraised our car very quickly and was able to tell us the difference in payments. He even took the time to look at gas comparisons between the Prius and Corolla because he knew that was our primary concern. It turns out that our Corolla had over $2000 equity that could be used as a down payment. Additionally, the President’s day special was no monthly payments for 3 months. My fiancé and I talked it over and decided to go ahead a purchase the car. Never, not once did Leslie ever ask us if we wanted to purchase the car or push us in that direction. Because we were not intending to purchase a car we had our 6 year old with us. Anyone with kids knows there is no way you would bring a child, considering how long it takes to process the paperwork. Leslie was prepared for this as well. Out of his personal bag from home, he pulls out crayons and paper for her to draw (because he has children, one of which is our daughters age). When our daughter complains she is hungry as kids often do, he had some Cheez-its waiting for her, with our approval of course. He even gave her special tasks to help, like bringing us the keys and having her show us special features in the car. He is most definitely the best car salesman I have ever met, but more importantly is a very kind, caring, professional and amazing man. Thank you Leslie and One Toyota for your amazing service! More

how helpful sale magager was i myself & a elderly couple got to the dealership 5 min before closed door at 8 & we both was still able to purchase our nice one owner vehicle, who d i myself & a elderly couple got to the dealership 5 min before closed door at 8 & we both was still able to purchase our nice one owner vehicle, who dont wanna go to the dealer, outsider can tell u anything. More

Purchased 2 trucks in 2 months. First truck was scratched in the service department on a warranty repair of a new truck. Second truck was a more expensive incorrect model then we had discussed. The dealershi in the service department on a warranty repair of a new truck. Second truck was a more expensive incorrect model then we had discussed. The dealership refused to work with me on the price even though the price mistakes where all theirs. One Toyota initially refused to remove and replace a lock that they placed on the spare tire. This is why I have rated the dealer so poorly. More