One Toyota of Oakland

SERVICE AND SALES, IMPECCABLE, AWESOME SERVICE Everyone seems to have a car dealership nightmare story. I'd like to put something out there to illustrate that not all car dealers are created the sa Everyone seems to have a car dealership nightmare story. I'd like to put something out there to illustrate that not all car dealers are created the same. First, my Toyota Avalon was parked where a San Francisco water main broke, due to heavy rains of early 2017. Unfortunately, my vehicle flooded. My insurance company declared it as a total loss, even though the water never reached the seats, and electronically it was intact. One Toyota stepped in, fought with the insurance adjusters, and attempted to salvage my water-damaged Avalon. I loved that car and wanted to keep it. However, the damage from the flood involved not a lot of repairs but did involve a great deal of labor time. Brandon worked so hard bringing the cost of repairs down to the minimum they could ask, but It was still totaled out. Brandon Feola, a service advisor at One Toyota since 2015, stepped in and helped me negotiate with the insurance adjusters, which took a great deal of documentation and time. Brandon Feola and One Toyota worked on my claim for three months, back and forth with the insurance company. Brandon's advocacy and documentation was the determining factor for me to receive the best possible settlement. One Toyota went far above the call of duty. So ended this THREE MONTH nightmare, which also included a borrowed car being vandalized at my work in Oakland. All the windows were bashed out. The whole scenario was surreal, and nothing got done until One Toyota stepped up and heavily advocated in my behalf. I spent a lot of money on the Avalon and maintained it flawlessly. I didn't have the money to put into an equivalent vehicle. However, Nicole and Darrien Lien of One Toyota found me a one-year-old loaded Toyota XLE, and at a phenomenal price. They made the process of replacing my vehicle so much easier for me. To say they were patient was an understatement. The process of buying a new car went on for three days, many tears and emotionally laden. I refused to go to another dealer to purchase a car. Brandon's work was commendable, and I am loyal to this dealership. Nicole and Darrien worked tirelessly with me, on one day staying over an-hour-and-a-half after closing, while I tried to make a decision (I couldn't). But like a good parent, they stood by, informing and guiding me without assertiveness or frustration. Now I'm in love with my XLE. I owe that entire dealership a great deal. They are consummate professionals, courteous and genuine. They helped me get results when my own efforts were insufficient. Thank you, One Toyota and Ainsworth Leslie who heads the team, for your patience, diligence, and stellar customer service. I highly recommend them, especially for women on their own, who have apprehension with automotive services and/or purchases. I will add that for certified vehicles, they are the #1 dealer in the Bay Area. They rank highest among NorCal Toyota dealers on Yelp as well. And my saga is proof. Mary Ellen Ciptak More

The Best in the Bay Area! I want to personally thank Jose Tavares who was my Service Advisor on April 7, 2017. His dedication, professionalism and knowledge in his duties as Se I want to personally thank Jose Tavares who was my Service Advisor on April 7, 2017. His dedication, professionalism and knowledge in his duties as Service Advisor is a reflection on his excellent customer service rendered to me on this day. Also Chamroc Oum, Alvaro and Brie. All these employees at the One Toyota of Oakland are a great asset to the team and should be recognized by management in their friendliness, professional, exeplemary positive attitude when interacting with customers like myself. They all deserved some type of incentive for the hard work in the company. I pay raise is a positive factor on keeping great employees like them as part of your team. Thank you very much Jose, Chamroc, Alvaro and Brie. "Big Kudo to these individuals"! "I continue to recommend my friends and families to bring their vehicles to One Toyota of Oakland". This location is very clean and all their employees always place the needs of their customers as a #1 priority. Thank you to all employees at the One Toyota of Oakland, the best in the Bay Area! Recommend action: 1. During winter season, One Toyota of Oakland should provide a portable heater for the employee(s) checking in vehicles as they come in for scheduled appointments. Taking care of employees should be the #1 priority as they take care of customers. Employees are they reason why we customers continue to return. 2. I purchased the ToyotaCare Plus and received my welcome packet in the mail with various coupons. I understand that California has had months with water restrictions due to no rain. We have had rain from January 2017 to present but we still are advise to conserve our water usage. As a major company like One Toyota of Oakland, I highly recommend the company intall a car wash system that recycles water just like the ones are being used around the Bay Area. Why provided coupons to customers in their ToyotaCare Plus packet and customers are unable to use them? If this particular One Toyota of Oakland does to provide complimentary car wash for their customer when coupon is provided then an alternative free service should be provided to the customer. More

Exceptional James Kim is an exceptional communicator. He kept us informed every step of our car repairs. No wondering what's going on like other repair shops. James Kim is an exceptional communicator. He kept us informed every step of our car repairs. No wondering what's going on like other repair shops. More

Professional in every sense of the word From the moment a concierge greats you on driving in, until your are assisted out, service is thoughtful, efficient, and highly professional. My servi From the moment a concierge greats you on driving in, until your are assisted out, service is thoughtful, efficient, and highly professional. My service professional listened to my concerns, took notes, and then gave me a very accurate estimate of how long the car would take to be serviced. The waiting room was comfortable and appointed with a large screen TV. Restroom room was clean. When My car was returned to me, I was provided with a print-out that specified future work and prices. That helped me budget for my next visit. This is a highly professional business and my experience was excellent. More

Used car buying experience It is so wonderful experience buying used car from One Toyota. There are risks buying used car. One Toyota can provide excellent services to help cust It is so wonderful experience buying used car from One Toyota. There are risks buying used car. One Toyota can provide excellent services to help customer to buy a satisfied used car. More

Great customer service, fair prices Exceptional service. I worked with one person, Derek L., throughout the entire process. The price was fair, car is in great shape, and, really, a comp Exceptional service. I worked with one person, Derek L., throughout the entire process. The price was fair, car is in great shape, and, really, a completely BS free process. Looking for cars I usually get the predator/prey vibe. Not so at One Toyota. It was a refreshing experience to not be hounded by six sales people at once which is par for the course any where else. If you're looking for a new or used car... this is the place to go. I chose to drive all the way to Oakland (an hour away!) because of the price/and customer service when I had a Toyota place less than 15 minutes from where I live. Ask for Derek Laubach he's makes the process pain free. More

Excellent service . Careing staff This was old fashion service. Where the service manager really looked after me. Patiently answered all my questions . Made me feel that he cared. I This was old fashion service. Where the service manager really looked after me. Patiently answered all my questions . Made me feel that he cared. I was having my car serviced and everything was thoroughly explained to me. I was treated with respect and care -rare in these days. More

Helped me figure out the right car for my work My salesperson, Leslie Ainsworth, was fantastic. I own a dog walking company and needed to trade in my 2015 CRV "clean car" for a "more suitable to My salesperson, Leslie Ainsworth, was fantastic. I own a dog walking company and needed to trade in my 2015 CRV "clean car" for a "more suitable to walk dogs in" car. I ended up buying a used (Toyota certified) 2014 Toyota Siena with 14K miles that had been a lease. I was originally looking for a truck, but in talking to Leslie about the range of dogs I walk, I realized the lower/more accessible height was important for older/less able-bodied dogs and still great for the young and vibrant pups. One week in using it as my dog walking mobile and I can say the Siena is a great fit. Leslie was way better than any car salesperson I have worked with and I have worked with many (In my 11 years in business I have bought 5 cars total and I own 3 cars now--I bought the other 4 from Oakland Honda and Oakland Toyta ). Leslie was easy going but very informative and more thorough than any other car salesperson I have worked with. I think he told me he's been working for this dealership for 23 years in several capacities. He really knows Toyotas inside and out and a lot about the competition, too. This is a great dealership and if you can work with Leslie you're in very good hands. Thumbs up! More

Above and Beyond Service, thank you Ainsworth Leslie! It is an amazing feeling to honestly say my fiancé and I had the best car purchasing experience. I recently accepted a job, which requires commuting It is an amazing feeling to honestly say my fiancé and I had the best car purchasing experience. I recently accepted a job, which requires commuting at least 85 miles per day. I had a 2013 Toyota Corolla, also purchased from One Toyota and during our servicing had heard they rented cars. So, we were actually just looking to rent a Toyota Prius to get a feel for it and see if it was an option. Unfortunately, there were no Prius' to rent and since we were already there decided to go look at the Prius' on the lot. Within minutes we were approached and asked if we needed assistance or had any questions. We informed them we had intended to rent however, they were sold out and we were just looking. At this point, we were told about the possibility of 'borrowing' a car and were introduced to Ainsworth Leslie, who goes by Leslie. Leslie was very friendly and brought a calm laid back demeanor. He explained the process of borrowing a car and told us we should go on a test drive because the Prius was not operated like other cars and he wanted to show us a few things. While filling out the paperwork, Leslie asked us if it would be okay to get our 6-year-old daughter a cookie. He asked us discreetly, and not in front of her, which was a major plus. We went on a test drive and the car immediately impressed me even though the features would take a little getting used to. Upon returning to the dealership we asked Leslie if he could run the some numbers in regards to trading in our Corolla and what our new payments looked like. Leslie appraised our car very quickly and was able to tell us the difference in payments. He even took the time to look at gas comparisons between the Prius and Corolla because he knew that was our primary concern. It turns out that our Corolla had over $2000 equity that could be used as a down payment. Additionally, the President’s day special was no monthly payments for 3 months. My fiancé and I talked it over and decided to go ahead a purchase the car. Never, not once did Leslie ever ask us if we wanted to purchase the car or push us in that direction. Because we were not intending to purchase a car we had our 6 year old with us. Anyone with kids knows there is no way you would bring a child, considering how long it takes to process the paperwork. Leslie was prepared for this as well. Out of his personal bag from home, he pulls out crayons and paper for her to draw (because he has children, one of which is our daughters age). When our daughter complains she is hungry as kids often do, he had some Cheez-its waiting for her, with our approval of course. He even gave her special tasks to help, like bringing us the keys and having her show us special features in the car. He is most definitely the best car salesman I have ever met, but more importantly is a very kind, caring, professional and amazing man. Thank you Leslie and One Toyota for your amazing service! More

how helpful sale magager was i myself & a elderly couple got to the dealership 5 min before closed door at 8 & we both was still able to purchase our nice one owner vehicle, who d i myself & a elderly couple got to the dealership 5 min before closed door at 8 & we both was still able to purchase our nice one owner vehicle, who dont wanna go to the dealer, outsider can tell u anything. More