One Toyota of Oakland

Had a great experience with Zubaid and Mr Khan We had an awesome experience with Toyota Oakland. The sale associated Zobi helped us. He also suggested the we bought. Overall the experience was g We had an awesome experience with Toyota Oakland. The sale associated Zobi helped us. He also suggested the we bought. Overall the experience was great and there was no pressure which I liked. More

EXCELLENT SERVICE The Staff are Very Friendly and Patient. They are Super Cooperative.! They Made Sure The Car I wanted Was Available., if Not., They Provide a Second O The Staff are Very Friendly and Patient. They are Super Cooperative.! They Made Sure The Car I wanted Was Available., if Not., They Provide a Second Option I May Be Of Liking. Just Amazing! More

Exceptional experience yet again My husband and I are customers of One Toyota for life. We have purchased two other vehicles, a 2013 Toyota Corolla (traded in) and a 2015 Toyota Prius My husband and I are customers of One Toyota for life. We have purchased two other vehicles, a 2013 Toyota Corolla (traded in) and a 2015 Toyota Prius, which we still have. In January 2017, we visited One Toyota to start looking at larger vehicles because we learned that we were expecting a set of twins and we have an 8 year old daughter. We had narrowed down our search to a Toyota Highlander and an Acura MDX. We were met by Ainsworth Leslie, who helped us purchase our Prius and he introduced us to Wesley Harris. We were very clear from the beginning we were not ready to purchase anything because we were in a high risk pregnancy and did not want to undertake another unnecessary car payment yet. They were very understanding to our circumstances. Over the next few months, per our request, Wesley and Leslie both communicated with us by phone, text, and email letting us know what deals were happening that could benefit us financially without EVER making us feel pressured to buy. They went above and beyond, even checking in on the health of our pregnancy. We purchased our 2017 Toyota Highlander in April 2017 and absolutely love it. It is now September 2017, and I still feel as happy and excited about working with Wesley and my Highlander as I did in April. We had a phenomenally streamlined buying experience. We were in and out in 1 hour, which is unheard of! Wesley was a dream to work with! We had a few upgrades that needed to be installed after purchase and Wesley made sure to facilitate installation, even stepping in when we had issues with the service department finding our parts. Wesley and Leslie went above and beyond and even checked in on the health of our pregnancy, both before and after we purchased our car. I have come to expect great service from One Toyota but what I continually get is EXTRAORDINARY and PHENOMENAL service. You know you've made a connection when you drive by One Toyota and your 8 year old wants to stop by just to say hello to Wesley and Leslie. Thank you Wesley, Leslie and our One Toyota family for all that you do! More

complacent He discussed everything in details from the start to finish that made me complacent. It ran smoothly. Transparency is there; he showed & discussed ev He discussed everything in details from the start to finish that made me complacent. It ran smoothly. Transparency is there; he showed & discussed every figures during the course of the transaction. I will definitely recommend him to my co workers & relatives who are planning to buy a new car. KUDOS to mr. EDUARDO PAGUIRIGAN. More

Gross Incompetence & NO Common Sense This Dealership is completely incompetent. I am completely appalled at their service and wonder how they stay in business by treating their customers This Dealership is completely incompetent. I am completely appalled at their service and wonder how they stay in business by treating their customers so badly! After receiving a notice months ago from Toyota that my airbags had been recalled, and "not to use the front passenger seat." Then in June I received a notice that I could finally get this replaced. I called to Dealership to make the appointment, reviewed my VIN and contact information with them to get the airbags changed. Being that they are so busy it takes a month to get an appointment. One day prior to the appointment, I received 2 phone calls verifying the appointment and what the appointment was for and to confirm I would be there. To get there on time, I get up at 4:30am and was told they could not be fixed the airbags because they have to order the parts and that takes a few days to receive. If you know I was coming in for the appointment to fix the airbags that were recalled, why would you not have ordered the parts so they are ready? There was a month of time between when I made the appointment and the actual day of the appointment. Why would you call 2 times in one day to confirm the appointment when you did not order the parts for the appointment in the first place? How completely incompetent can this Dealership be? When I asked why the Customer Service was so bad, I was told that his customer service was good and it was everyone else that had problems. I had to remind the man that when you work for Toyota and you wear the logo on your Shirt and jacket, you represent Toyota as a whole. Toyota is a team and when there is a failure in falls on everyone, you do not get to be the star while all other employees are incompetent, you are a team and the failure on the team is a direct reflection on all Toyota employees. Apparently he never had that training or education. I am sure as a customer you can find somewhere else to work on your car as this dealership does not have the basic common sense to take care of their customers properly. More

Professional, knowledgeable and patient Besa Fazliu was extremely professional, knowledgeable and patient with me as I struggled to decide which car was the best for me. I highly recommend t Besa Fazliu was extremely professional, knowledgeable and patient with me as I struggled to decide which car was the best for me. I highly recommend talking with Besa and buying a car with her help at One Toyota! More

Overly easy The Sellers are very friendly, the shopping options are many, and the overall attention without further delays.It was very simple. Is a dealer that The Sellers are very friendly, the shopping options are many, and the overall attention without further delays.It was very simple. Is a dealer that I would surely return for a new car More

easy and quick it was easy to work with this dealership in purchasing my new (used) car. the transaction was smooth and fast - one stop shop. the staff was friendly it was easy to work with this dealership in purchasing my new (used) car. the transaction was smooth and fast - one stop shop. the staff was friendly and not pushy. overall, a pleasant experience. More

Awesome people I had a wonderful relaxed time, while purchasing my Toyota Tacoma. Very pleased and will be back when daughter needs a car. Wesley, a true professiona I had a wonderful relaxed time, while purchasing my Toyota Tacoma. Very pleased and will be back when daughter needs a car. Wesley, a true professional and nice gentleman. More

Outstanding service! Outstanding service from Christopher Jordan! Above and beyond! Thank you for the laughs! Purchase went smoothly! I'll be returning to One Toyota of Oa Outstanding service from Christopher Jordan! Above and beyond! Thank you for the laughs! Purchase went smoothly! I'll be returning to One Toyota of Oakland! More