One Toyota of Oakland

Customer service FAIL I made an appointment and came a little early so I could drop off my car and get to running Christmas errands. No one would help me or tell me where t I made an appointment and came a little early so I could drop off my car and get to running Christmas errands. No one would help me or tell me where to put my car. The guy who ended up being my customer service agent told me my tire was flat after glancing at the car for a second. Having just drove there, and being followed by my wife who was my ride, she did not observe any flat tire. But as I was talking to the agent, a lot of mechanics were walking by my car. And then when he told me to go look at my “flat”. I did see that all the air was almost gone and it did look flat...needless to say I was suspicious especially after he acted like I was stupid for not noticing that my tire was “flat”. My car took 3 hours for an oil change and flat repair. Seems long for me. I was late for a haircut appt because of this. And when I came to pick it up, no one could find the agent to close out the invoice. I stood in the service department for 20 minutes waiting for my agent to come and close the invoice while he was paged incessantly and his phone was not even on him! It was sitting on his desk! With him nowhere in sight! Very dissatisfied. I will not be bringing my car back here ever again. More

They are just amazing! I bought my car at another dealer, but Toyota One is closer to my home. They Always did the best efforts to get me in the service with out appointment I bought my car at another dealer, but Toyota One is closer to my home. They Always did the best efforts to get me in the service with out appointment when I just drop in. Everybody have great attitude and are very knowledgeable. I'm looking forward to do business with them in the future. Thanks Toyota One! More

Fair and straightforward I found that everyone at the dealership was reasonable, polite and fair. I didn't get the sense that anyone was running typical car dealer shenanigans I found that everyone at the dealership was reasonable, polite and fair. I didn't get the sense that anyone was running typical car dealer shenanigans on me. I appreciated that the salesperson handles all aspects of the deal and you don't get sent off to a separate Finance person in the second half of the deal. More

Service was so convenience. Awesome!!!!!!! Nothing I can say beside that word. Jacky is awesome, service was prefect and politeness, patient, and talkative. Definitely recommend Awesome!!!!!!! Nothing I can say beside that word. Jacky is awesome, service was prefect and politeness, patient, and talkative. Definitely recommend this guy to everyone. More

Quick fast oil change I did not have an appointment. I needed an oil change done or else I would not be able to hit the road for the holidays. Denny helped me out. He was v I did not have an appointment. I needed an oil change done or else I would not be able to hit the road for the holidays. Denny helped me out. He was very professional. He only worked on what I needed to be done. He suggested what other maintenance would be needed. I would come back again. More

Not good at all Honestly of all the Toyota dealerships that i have been this is the worse so far. This visit i brought my car to gwt it check, because it was making s Honestly of all the Toyota dealerships that i have been this is the worse so far. This visit i brought my car to gwt it check, because it was making some weird noises. The aldisor albert never told me ghat my car was gonna stay overnight, and during the time my car was being serviced never communicated with me. when i went to pick up my car i read the notes and they said that the noise was caused by the break plate that it was bend, so it took them 24 hours to see that. They were supposed to cha se one of my fog lights that is all messed up, but they told me that the warranty they sold me by teling me: IT WILL COVER YOUR CAR BUMPER TO BUMPER INCLUDING ALL ELECTRICAL COMPONENTS OF THE CAR dont cover the fog lights on my car. Honestly i will never come back to this place. More

Very Good The service of One Toyota was great. Trung Luu, a staff was thoughtful. I would recommend it for other people and probably I would come back. The service of One Toyota was great. Trung Luu, a staff was thoughtful. I would recommend it for other people and probably I would come back. More

Friendly team and always concerned that I am taken care of. Very quick to complete the service on my Teuck, but if the service is more than a an hour, they will provide me with a ride back home, or a loaner ca Very quick to complete the service on my Teuck, but if the service is more than a an hour, they will provide me with a ride back home, or a loaner car so I can still get to work. More

Amazing visit My appointment for a service maintenance went excellent one Toyota is by far the best location center in the east bay I love their crew My appointment for a service maintenance went excellent one Toyota is by far the best location center in the east bay I love their crew More

Exceptional well done Robert is an excellent service person ,he's friendly,very patient listened to our problems that need to get service, he made us felt comfortable at To Robert is an excellent service person ,he's friendly,very patient listened to our problems that need to get service, he made us felt comfortable at Toyota. We will be back. Thank you, Robert More