One Toyota of Oakland - Service Center

I really liked my service provider, however, I was not happy with the service. They could not find my key and I had to wait 25 minutes so they could retrieve it. I also didn't get the oil change sticker o happy with the service. They could not find my key and I had to wait 25 minutes so they could retrieve it. I also didn't get the oil change sticker on my windshield that indicates when my next oil change will be. More

He is extremely helpful and provide excellent services. I have a great experience here and my service is completed in less than 1 hour! I have a great experience here and my service is completed in less than 1 hour! More

I had an appointment at One Toyota Service Department where I was greeted by Brian. I explained that I was there for paint chip repair and mudguard installation. Brian kept me informed throughout the where I was greeted by Brian. I explained that I was there for paint chip repair and mudguard installation. Brian kept me informed throughout the process, starting with the mudguard installation. While working on the paint, they discovered a dent. Since my sales representative was unavailable that day, Brian stepped in to assist me in discussing the dent fee with the manager. After waiting for about 3-4 hours, my car was finally ready. I truly appreciate Brian McCallum's help, and I highly recommend One Toyota Service Department in Oakland. More

The service guy spent quite a bit of time cleaning up the record on my car. He solved the issue and was generally very helpful. Good experience. record on my car. He solved the issue and was generally very helpful. Good experience. More

The service advisor didn’t notify me that my car was already finished because I was still waiting. I wasted time waiting while the car is already done. already finished because I was still waiting. I wasted time waiting while the car is already done. More

They are very kind and they always help you for whatever you need its a good dealership you need its a good dealership More

Great fast service friendly ans efficient workers willing to answer all my questions they checked my heater and ac filters and everything is working fine willing to answer all my questions they checked my heater and ac filters and everything is working fine More

I came there for my scheduled appointment, an agent came to me and asked my name and the appointment time then he said 67 , I said 67 what? Again he said 67 , I said what 67 I don’t understand what you talk to me and asked my name and the appointment time then he said 67 , I said 67 what? Again he said 67 , I said what 67 I don’t understand what you talking about, he said mileage, I said that, I still don’t know what you talking bout, then he asked me: did you buy this car? I said why do you ask me like that, then he left and another agent came to me he took my keys and car for service and he repeated my cell phone number and he said that, the service will take one hour and I will get a call or text message when the car service is done. I waited for more then one and half hours in the waiting area, no body called or text me, then I checked my car it was parked outside of the service area, I asked the guy and he said that, the service is done, then I complained to the service desk that nobody informed me that my car is done, then they took out my keys from the desk and handed it to me, but at all no body contacted me at the time I was waiting there. More

The make me pay 250 and they told me that they was going to find out what going on with my vehicle and at the end of they day they make me pay the 250 and said that if I want to know the exact problem that to find out what going on with my vehicle and at the end of they day they make me pay the 250 and said that if I want to know the exact problem that I was going to pay 500 more that More

I was told that it would take 2 hours to replace my navigation screen so I told him I would wait. It only took them an hour and a half and I was so surprised when they backed up all of my information f navigation screen so I told him I would wait. It only took them an hour and a half and I was so surprised when they backed up all of my information for me on my new screen. I have never been disappointed when I went to One Toyota in Oakland I would recommend that to anyone that's buying a Toyota More