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Ontario Hyundai

Ontario, CA

4.7
1,133 Reviews

1307 Kettering Dr A

Ontario, CA

91761

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Showing 1,133 reviews

September 01, 2015

Good experience Brian was very knowledgeable about the cars and was very friendly throughout the entire process. The car has driven very well and the team was very ni More

by BCONNELL24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Poff
Sep 02, 2015 -

Ontario Hyundai responded

Thank you very much for taking the time to submit a review. Every day we strive to exceed the expectations of our customers. It sounds like we succeeded with you and that is pleasing. Brian is in fact very knowledgeable and friendly; I am glad that he was able to assist you. We're happy that you chose to do business with us and we look forward to serving in the future. Sincerely, Tanya D. Johnson Customer Relations Manager 909-457-3453 tanya@romeromotors.com

August 31, 2015

Took our money, didn't get what we paid for. We purchased a gently used Elantra GT in May 2015 from Romero Hyundai for our daughter. The unit didn't have a back up camera and the salesman, Josh, More

by Meg Rodriguez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tina
Aug 31, 2015 -

Ontario Hyundai responded

Hi Meg, Thank you for bringing this matter to our attention. Our dealership staff has been in communication with your co-buyer about the back up camera. In fact, we spoke with your co-buyer today. It seems like there is a break in communication and for that I apologize. Every day we strive to exceed the expectations of our customers. Please know that we value your business and appreciate your feedback. Will you please give me a call so that I can provide the most current update to you and gather additional information? I'd really appreciate it as my mission is to ensure your satisfaction. Sincerely, Tanya D. Johnson Customer Relations Manager 909-457-3453 tanya@romeromotors.com

August 28, 2015

5 Diamond We had a change in plans from what we were planning to purchase Santa Fe Sport. We needed two cars. I emailed Tracy let her know. I found two new car More

by REIMANCHRISTINE063084
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy Benjamin
Aug 31, 2015 -

Ontario Hyundai responded

Hi there, Thank you very much for taking the time to submit a review. Congratulations, on the purchase of your vehicle and thank you for the positive feedback. At Romero Hyundai, customer satisfaction is very important to us. Now that you have purchased your vehicles we consider you a part of the family. Please feel free to contact any of our team members with any questions or concerns. We appreciate you and we value your business. Sincerely, Tanya D. Johnson Customer Relations Manager 909-457-3453 tanya@romeromotors.com

August 26, 2015

So called 'Managers' Started off good. I let the salesperson know my budget off the bat. We test drove cars and then went to talk numbers... ''Manager'' was rude and insu More

by 360
Recommend Dealer
No
Employees Worked With
Not sure
Aug 26, 2015 -

Ontario Hyundai responded

Hi there, Thank you for taking the time to submit a review. Your feedback is important to me. I am greatly concerned about the details you shared and the experience you had. On behalf of the leadership team here at Romero Hyundai Mazda I apologize that your expectations were not met and I'd like to speak with you to gather more information. My goal is to get you in the car that you want at a price you can afford and to help ensure your satisfaction. I am here to help; please feel free to email me or call me directly. Sincerely, Tanya D. Johnson Customer Relations Manager 909-457-3453 tanya@romeromotors.com

August 25, 2015

Great car shopping experience Found the car we like on line and spoke to Brian Webb who was so nice in the phone so we decided to go to the dealership to see the car. Herbert saw u More

by Darnet89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Webb, Herbert Santamaria
Aug 25, 2015 -

Ontario Hyundai responded

Thank you for taking the time to share your experience. Your feedback is important to us and so is your overall satisfaction. We hope that we provided you with truly exceptional service and we hope that you are enjoying your new car. Please feel free to contact Brian, Herbert, or any of our team members with any questions or concerns about your vehicle. Thank you for the five stars and thanks for choosing Romero Hyundai Mazda! Sincerely, Tanya D. Johnson Customer Relations Manager 909-457-3453 tanya@romeromotors.com

August 25, 2015

Ryan was great! No pressure, extremely knowledgeable about all the features on the car we were considering. Got to work with him thru the whole purchase. Romero has More

by JANICE.PALMER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Y.
Aug 25, 2015 -

Ontario Hyundai responded

Thank you for your time and feedback. We appreciate you sharing your experience and we value your business. Ryan is one of the many sales professionals we have to help us show you how much customer satisfaction means to us. I'll be sure to let him know about your compliments. Please do not hesitate to contact Ryan or any of our team members with any questions or concerns. Sincerely, Tanya D. Johnson Customer Relations Manager 909-457-3453 tanya@romeromotors.com

August 23, 2015

Very customer oriented and knowledgeable I bought a Mazda 3 at Romero Motors through the Costco Auto program. My representative Brian Webb was excellent - knowledgeable, patient and courteous More

by HappyCarBuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian M in Finance, Brian Webb
Aug 24, 2015 -

Ontario Hyundai responded

Wow, thank you so much for the feedback about your experience working with Brian in sales and Brian in finance. We appreciate the time you took to submit a review and we truly value your business. We hope that you are enjoying your Mazda3. Feel free to contact us with any questions or concerns. Thanks for choosing Romero Mazda! Sincerely, Tanya D. Johnson Customer Relations Manager 909-457-3453 tanya@romeromotors.com

August 20, 2015

Why i buy Elantras from Romero Hyundai I have only had Hyundai Elantras all five cards this time I mixed it up a little and bought a red one. I couldn't be happier. At Romero they treat me More

by judlload
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie (salesman)
Aug 21, 2015 -

Ontario Hyundai responded

Congrats on the purchase of your vehicle. Thank you very much for taking the time to share your experience. We value your feedback and we appreciate your business and loyalty to Hyundai! Feel free to contact us with any questions or concerns about your vehicle. Take care. Sincerely, Tanya D. Johnson Customer Relations Manager 909-457-3453 tanya@romeromotors.com

August 19, 2015

Great Customer Service. Great Employees. This was our second car purchase within a 2 year span and it was just as enjoyable and stress free as the first. I definitely recommend paying them a More

by ASHLEYDURHAM88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herbert Santamaria
Aug 19, 2015 -

Ontario Hyundai responded

Congratulations, on the purchase of your vehicle! Thank you so much for taking the time to submit a review and share your experience. We appreciate your feedback and we value your business. Please do not hesitate to contact us with any questions or concerns. Sincerely, Tanya D. Johnson Customer Relations Manager 909-457-3453 tanya@romeromotors.com

August 08, 2015

No hassle no haggle. We bought a 2015 Hyundai Sonata through the Costco auto program. The sales associates were friendly and helpful. Herbert was professional and friendly More

by Newcar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Harris, Tracy Benjamin, Herbert Santamaria
Aug 10, 2015 -

Ontario Hyundai responded

Congrats, on the purchase of your car! Thank you so much for taking the time to share your experience. Please feel free to contact Herbert or any member of our team if you have any questions about your vehicle. We appreciate your time and we value your feedback! Take care. Sincerely, Tanya D. Johnson Customer Relations Manager 909-457-3453 tanya@romeromotors.com

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