Ontario Hyundai

I go to the dealer for the service needs of my car. Service technician was great. Kept me advised of the progress of my car. Lounge area is wonderful. I actually fell asleep last of the man next to me. Service technician was great. Kept me advised of the progress of my car. Lounge area is wonderful. I actually fell asleep last of the man next to me. More

It was the easiest and smooth transaction and car shopping. Did not have to shop for long, Nick Alkhouri was able to help me and ease the process. shopping. Did not have to shop for long, Nick Alkhouri was able to help me and ease the process. More

Nick and Brian were on it! Best service I’ve ever received. Would definitely recommend talking to them both. Best service I’ve ever received. Would definitely recommend talking to them both. More

Nick’s knowledge and the training he gave on my 2023 Elantra in one word, AMAZING! His patience in describing all the many features of the vehicle in simple layman’s terms and his ability to answer my Elantra in one word, AMAZING! His patience in describing all the many features of the vehicle in simple layman’s terms and his ability to answer my plethora of questions was spot on. He will follow through today with establishing my on-line connection with Hyundai. I know he will answer questions for me in the future. He made my major purchase an exciting adventure for me. I am truly grateful. Thanks, Nick. More

Very professional staff and speedy responses. They keep their parts inventory up to date and could find parts that are not available easily. Speedy and knowledge service techs. They keep their parts inventory up to date and could find parts that are not available easily. Speedy and knowledge service techs. More

After dealing with car sales games and extreme markups in Las Vegas, I called Ontario and was connected to Nick. No games, no unwanted $3000 in options, just a very fair price and straightforward talk. He e Las Vegas, I called Ontario and was connected to Nick. No games, no unwanted $3000 in options, just a very fair price and straightforward talk. He even picked me up from the airport, went through the main car features with me and I was on my way home with my new Tuscon Hybrid in an hour. He made it easy. More

It was a wonderful experience and great interaction with Nick A. Excellent customer service. 10 out of 10 recommend for a salesman. Nick A. Excellent customer service. 10 out of 10 recommend for a salesman. More

Working with Nick was great! He was prompt, knowledgable and easy to get ahold of throughout the entire process. Our palisade was ready to go for us as soon as we got there! Down He was prompt, knowledgable and easy to get ahold of throughout the entire process. Our palisade was ready to go for us as soon as we got there! Downside was financing took a very long time because it was so busy. More

Great place to buy a Hyundai! Nick was a pleasure to work with throughout the process - super responsive and really cares about the customer. Nick was a pleasure to work with throughout the process - super responsive and really cares about the customer. More

I purchased a 2023 Hyundai Tucson in October of 2022 and in February 2023 my radio and all warning alerts went out. I took my vehicle in, per Hyundai Technical Assistance Center all that had to be done was in February 2023 my radio and all warning alerts went out. I took my vehicle in, per Hyundai Technical Assistance Center all that had to be done was reset my amp. March 16 while on a road trip everything went out again. I was able to text the Service Advisor who indicated he would order the amp to be replaced as this is the next step. I was contacted by Tina to schedule the replacement and asked if it could be done soon as I was going on an extended vacation. Tina was able to schedule me before my vacation. On April 19 the amp was replaced, April 21st, beginning of another long road trip everything went out again. I texted the Service Advisor I worked with previously, no response. The following week I called and spoke with Tranise to advise of the issue, informed her I would call back once I was back in town. I scheduled an appointment on May 25th, when I took my vehicle in the radio was working and they could not troubleshoot the issue. I picked up my vehicle on May 26th and May 28th everything went out again. I called on Tuesday, May 30th since Monday was a holiday and scheduled an appointment for Wednesday, May 31st. I received an update at 4:38pm stating the original amp was faulty, a new one had been ordered and waiting for it to arrive to install it. Then at 4:41 pm I was informed the prior message was incorrect and after calling Hyundai Technical Assistance Center they had to perform a wire connection/pin test and had to keep the vehicle overnight. Thursday June 1 I was told the amp they received was faulty (again) and have ordered a new one. When asked next steps, I was told I could pick up vehicle and bring it back once amp was in. When I aske if the radio was working I was told "It is working for us now." When I arrived to pick up the vehicle I asked if the radio and alert system goes out in 30ish days again what are next steps and was told they have no idea. My vehicle was brought around and when I got in, guess what? The radio was NOT working. I had to go back, the Service Advisor took it around to get "reset". I asked to speak to Dan, the Service Manager, and was told he was locked up and could not come out to speak to me. I asked to have him call me before he left for the day and never received a call. In addition to the above issue, I had an issue with the bumper applique when I purchased the vehicle. I sent pictures to Nick, in sales, to advise him of issue. I received a call to schedule appointment thinking I was taking it in to get it replaced only to be told it had to be ordered so it was a waste of a day off to schedule because get this, they wouldn't schedule past noon. What?! Then to get there and be told oh we have to order this. Why was it not ordered by Nick or the person who called me to schedule the appointment when I sent pictures of the issue and they new what was needed? Instead I had to make an appointment at 11:45 am, leave work, drive down there for the service advisor to take pictures again and tell me it had to be ordered. The service at this place is horrible and ridiculous and for that reason alone I would not recommend this dealership! Hopefully writing this review over and over in all the places I can will get me some type of response and resolution but I am doubtful. More