Opelika Ford Chrysler Dodge Jeep Ram

Poor. Did not receive a copy of work order of service performed and have issues with tire sensor and we told them and they said it didn't show on there computers so wouldn't do anything about it. Poor performed and have issues with tire sensor and we told them and they said it didn't show on there computers so wouldn't do anything about it. Poor service. More

If I could leave zero stars I would. This dealership has no regard for the customer. I know that is true for almost every car dealership, but I have never seen such arrogant and dismissive behavior from an no regard for the customer. I know that is true for almost every car dealership, but I have never seen such arrogant and dismissive behavior from an entire dealership before like I’ve seen at Opelika Ford. We purchased a 2019 F250 in December 2018 and in 2019 we traded it in at another dealership due to many issues with the truck. But the issues with the truck has nothing to do with Opelika Ford. Anyway, once we traded it in we went to Opelika Ford to get the platinum extended warranty cancelled and get the pro rated amount refunded to us (refund totaling $2,000.00). After multiple trips to Opelika Ford (45 minutes away) and multiple phone calls over the last 3 months we have continued to get the run around. It’s either being told the person that handles that is not working or is too busy. And after 3 months they still have not processed the cancellation request. It has nothing to do with their employees being too busy, it boils down to the charge backs they will have to pay because part of what they sold us has to be refunded. So I would suggest staying far away from this dealership if you want to avoid future headaches, wasted time and loss of money. More

Friendly service personnel The service department had my truck serviced and I was on my way in about 30 to 45 minutes, The service personnel are always friendly and helpful. The service department had my truck serviced and I was on my way in about 30 to 45 minutes, The service personnel are always friendly and helpful. More

I worked with Tripp Burnett in the purchase of my Ram 2500. During the course of the test drive and purchase the experience was pressure free. While signing the paperwork on the truck I could tell Tripp 2500. During the course of the test drive and purchase the experience was pressure free. While signing the paperwork on the truck I could tell Tripp was one of the most hard working employees they have. I was very pleased with my experience and will use Tripp again in the future More

A few questions Had a few questions about our new vehicle so my wife and I went to see Chris Moore our sales consultant all questions were answered 5 star service as Had a few questions about our new vehicle so my wife and I went to see Chris Moore our sales consultant all questions were answered 5 star service as usual. More

Awesome just Awesome! Me and my wife came in on Labor Day looking for a new car. We really didn't know what we needed to get, and we were thinking about gett just Awesome! Me and my wife came in on Labor Day looking for a new car. We really didn't know what we needed to get, and we were thinking about getting mini-van for our family of 5. Chris Moore was our sales consultant. He is very knowledgeable, friendly, and was more than helpful with the car deal. Special thanks to Ray Clark, Ronnie Richardson new Chrysler manager. Jeremy Hicks, financial manager was awesome, friendly and is probably one of the best financial guys I have met. If it had not been for these 4 men I don't think me and my wife would have found the right vehicle for our family. Thanks again for everything, we will definitely buy again from Opelika Chrysler Dodge Jeep Ram More

They are not worried about selling used cars They kept changing their mind on the deal - over and over until we just left without a vehicle. I was approved and everything so apparently they are n They kept changing their mind on the deal - over and over until we just left without a vehicle. I was approved and everything so apparently they are not worried about selling a car. More

Fast and easy and great service I am pleasantly happy about my oil change that I received my only complaint is the having to schedule but that’s not their fault it’s because they are I am pleasantly happy about my oil change that I received my only complaint is the having to schedule but that’s not their fault it’s because they are always so busy More

Excellent. Jumped right on my problem and fixed it. Great work. Jumped right on my car's issue and fixed it. Took my car right in as soon as I got there. Very helpful. Great work. Jumped right on my car's issue and fixed it. Took my car right in as soon as I got there. Very helpful. More

Love Opelika!! Was not planning on trading in my car when I went because I’ve never owned a Ford before! Just was looking around, took one for a test drive, and BAM. Was not planning on trading in my car when I went because I’ve never owned a Ford before! Just was looking around, took one for a test drive, and BAM...bought a car. Loved Jennifer! She was friendly, informative, helpful....finance gave me no issues and gave me a great deal on my trade-in. I’m glad I listened and drove all the way to Opelika! Great service all around! More