Opelika Ford Chrysler Dodge Jeep Ram

Awesome experience at Opelika Ford! No haggling and super straight forward. Highly recommend working with Big John there! It was worth the drive for us to get our truck there. straight forward. Highly recommend working with Big John there! It was worth the drive for us to get our truck there. More

Service dept did a good job but the lady waiting on me wasn’t sure how to process my extended warranty but did take the oil change cost of and aside maybe it’s right and if not it’s my last day anyway wasn’t sure how to process my extended warranty but did take the oil change cost of and aside maybe it’s right and if not it’s my last day anyway More

While visiting our son at Ft. Benning, Ga., we drove to Opelika Ford. Purchased a 2020 F250 from Tripp Burnett.(EXCELLENT salesman). Had a key issue fixed in Illinois, and JD(service manager) sent me a che Opelika Ford. Purchased a 2020 F250 from Tripp Burnett.(EXCELLENT salesman). Had a key issue fixed in Illinois, and JD(service manager) sent me a check for repair. any other dealer 800 miles away would have probably ignored me. Great dealership across the board with that extra southern hospitality and respect. Thank you for a great experience. More

Had made an appointment this morning for the recall on my 2020 Ford Mustang on the brake issue. Dropped it off and at 3:30 today the service dept called and asked if the could keep it over the weekend and tr 2020 Ford Mustang on the brake issue. Dropped it off and at 3:30 today the service dept called and asked if the could keep it over the weekend and try to get to it on Monday. I said, I will come get it and bring it back on Monday. I told her I didn’t want it left outside. She said well you be out of line if you take it home. Well when my husband came home he wasn’t happy. We went to pick it up and he asked whoever was at the desk for the keys and my husband told the guy apparently you can’t get to my car even though we had an appt! The guy said “I’m sorry” Got to my car and it was unlocked sitting in the parking lot, which upset me. Called our very nice salesman who we purchased it from and let him know how his company treats his customers. We are going to another Ford Dealership in the next town. Apparently if you have a recall the tech doesn’t make any money so if something else comes in that they can make money on, you go to the back of the line!!! More

Lied about Warranty Coverage. I purchased a new set of tires for my jeep thought their service department and was told that roadside issues including tire pictures would be covered. Got a screw in my tire tires for my jeep thought their service department and was told that roadside issues including tire pictures would be covered. Got a screw in my tire and took for reaper or service. Very rude guy at the service desk (only identified by an orange facemask) told me that coverage was only good for manufacture defects and I will need to buy a new tire. Well Ill buy a new tire but not from these people. Take your business elsewhere. More

Justin Holloway and Jeremy were great. professional and upstanding helped us with every need . Justine even helped with getting extra work done to the truck. got us in touch and went with us to H&W. we w upstanding helped us with every need . Justine even helped with getting extra work done to the truck. got us in touch and went with us to H&W. we will definitely send friends and family to them. More

Everyone I dealt with was great.. I added extra items from the parts department and they were quick to help and your finance man Jeremy was very helpful with additional redates I could get.. from the parts department and they were quick to help and your finance man Jeremy was very helpful with additional redates I could get.. More

I had a great experience. Everyone was friendly and treated me like family. Buying my truck was a easy and painless process. Thanks to everyone a Opelika Ford. treated me like family. Buying my truck was a easy and painless process. Thanks to everyone a Opelika Ford. More

NEVER EVER buy a car from Opelika Ford! We had my car appraised, an amount set for it, I had gotten a loan for the car approved already(they knew this), HAD AN APPOINTMENT to go buy an Expedition from t appraised, an amount set for it, I had gotten a loan for the car approved already(they knew this), HAD AN APPOINTMENT to go buy an Expedition from them, got there 10 min before our appointment and because someone came to look at the car right before we got there, they let them buy the car as we stood there. Pissed is not even the word for it! Not to mention the general manager was a complete xxx and all he could say was “first come first serve.” We set up the appointment the day before and was NEVER told first come first serve or anything!!! Come to find out from our sales guy (WHO WAS AWESOME btw) that this is the second time this month they have done that to him! I get the whole thing of people not showing up for appointments or whatever HOWEVER, why not tell the people who came to look at the car that “someone has an appointment to come buy it at 4:30 so if they come, it’s their car, if not then it’s yours.” We called the owner and he even said he saw in the computer all of the things we did beforehand AND saw that we had the appointment! I will never do business with them and if anyone else does they are stupid!! TERRIBLE BUSINESS! If I could give them no stars I would!!! More

Bought a certified truck been waiting 3 months on them to actually fix it. If I could give a 0 star I would. Been to the dealership 4 times for them to try to make me believe the truck is suppose to sound th actually fix it. If I could give a 0 star I would. Been to the dealership 4 times for them to try to make me believe the truck is suppose to sound this way. Worse experience I have ever had dealing with a FORD dealership More