Opelika Ford Chrysler Dodge Jeep Ram - Service Center

Said my fuel pump was bad , had a suspicion it was a wire issue. They replaced a fuel pump , cleaned the fuel system. They never called to update me. I had to call them. Anyhow a week later it did the same t issue. They replaced a fuel pump , cleaned the fuel system. They never called to update me. I had to call them. Anyhow a week later it did the same thing. Took it to a friend of mines mechanic and sure enough it was a wire that needed repaired. The service dept. Can't troubleshoot. 1,900.00 shot. Down the drain. Do not take your vehicle for service. Very unsatisfied customer. Maybe a lawyer More

Service is always complete. They explain everything to you. Very nice and courteous. TV in the waiting area you. Very nice and courteous. TV in the waiting area More

Had appointment for 7 am on Friday. No service performed Friday. Called Saturday to see if it would be done and no sorry. Called Monday and was told the person that had my ticket was in the phone and would Friday. Called Saturday to see if it would be done and no sorry. Called Monday and was told the person that had my ticket was in the phone and would call me back in a minute. An hour plus later I called back and he said he would see about having it done that day. I asked if they worked on any cars since Friday morning. He responded oh yes ma’am. I asked why not mine if I had the first appointment. He was silent for an awkward amount of time. I asked to speak to the service manager. He was unavailable at that time. The service manager called back about an hour later telling me my car was ready. The only explanation I was offered was we were short techs. I get that but why do I have to be without a car for 4 days when I had an appointment? Nobody seems to have an answer for that. It should not take talking to the manager to get service when I had an appointment 4 days earlier. No excuse for such poor service! Not sure they really cared. Working people don’t have time off work to sit in the waiting area to have their car serviced. People who have flexible schedules often choose to leave their car rather than wait. Nobody wants to just sit and wait for hours. When we leave our cat we expect service the same as if we were sitting there. Make sure if you use Opelika Ford you tell them what time you need your vehicle. You may want to call a couple of times to be sure they are working in your car. Opelika Ford is supposed to have the best service department in our area. If this is the best I’m concerned about the other dealerships around. They know we are at their mercy but it sure would be nice to respect customers and their time. More

Everyone was very nice, and knowledgeable. I got there a bit early for my appointment, and they got me very quickly. bit early for my appointment, and they got me very quickly. More

Great and friendly service Dept smiling faces with great attitudes answer my questions to many words to describe attitudes answer my questions to many words to describe More

Did a walk in to Opelika Ford this past Saturday for oil change and tire rotation. recieved excellent customer service from Mr Taylor the service advisor. the technician completed the service in a timely change and tire rotation. recieved excellent customer service from Mr Taylor the service advisor. the technician completed the service in a timely manner ,completely satisfied. More

Service dept did a good job but the lady waiting on me wasn’t sure how to process my extended warranty but did take the oil change cost of and aside maybe it’s right and if not it’s my last day anyway wasn’t sure how to process my extended warranty but did take the oil change cost of and aside maybe it’s right and if not it’s my last day anyway More

Had made an appointment this morning for the recall on my 2020 Ford Mustang on the brake issue. Dropped it off and at 3:30 today the service dept called and asked if the could keep it over the weekend and tr 2020 Ford Mustang on the brake issue. Dropped it off and at 3:30 today the service dept called and asked if the could keep it over the weekend and try to get to it on Monday. I said, I will come get it and bring it back on Monday. I told her I didn’t want it left outside. She said well you be out of line if you take it home. Well when my husband came home he wasn’t happy. We went to pick it up and he asked whoever was at the desk for the keys and my husband told the guy apparently you can’t get to my car even though we had an appt! The guy said “I’m sorry” Got to my car and it was unlocked sitting in the parking lot, which upset me. Called our very nice salesman who we purchased it from and let him know how his company treats his customers. We are going to another Ford Dealership in the next town. Apparently if you have a recall the tech doesn’t make any money so if something else comes in that they can make money on, you go to the back of the line!!! More

Lied about Warranty Coverage. I purchased a new set of tires for my jeep thought their service department and was told that roadside issues including tire pictures would be covered. Got a screw in my tire tires for my jeep thought their service department and was told that roadside issues including tire pictures would be covered. Got a screw in my tire and took for reaper or service. Very rude guy at the service desk (only identified by an orange facemask) told me that coverage was only good for manufacture defects and I will need to buy a new tire. Well Ill buy a new tire but not from these people. Take your business elsewhere. More

Bought a certified truck been waiting 3 months on them to actually fix it. If I could give a 0 star I would. Been to the dealership 4 times for them to try to make me believe the truck is suppose to sound th actually fix it. If I could give a 0 star I would. Been to the dealership 4 times for them to try to make me believe the truck is suppose to sound this way. Worse experience I have ever had dealing with a FORD dealership More