Back

Open Road Acura of East Brunswick

East Brunswick, NJ

3.4
403 Reviews

1041 State Route 18

East Brunswick, NJ

08816

Directions

By Type

403 Reviews of Open Road Acura of East Brunswick

August 30, 2012

Issue has been resolved by Business Development Manager. She was courteous and prompt with the response. Hope the promises hold up. Service area is tidy and loaner cars are clean and available. More

by morbidz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cally Pivano
Sep 06, 2012 -

Open Road Acura of East Brunswick responded

Hello, I would like to review your claim. Please contact me at 732-839-4226 or via email at cally.pivano@openroad.com so that I may research your allegation and better assist you. This is not typical and we want to do everything we can to rectify the situation. Sincerely, Cally Pivano

August 24, 2012

Ordered a few after market additions to my new Acura MDX, made an appointment to have them installed mid week, since the service cannot be completed on a weekend. Received a confirmation call that a loaner More

by pfisher2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony Pinto and Cally
Sep 05, 2012 -

Open Road Acura of East Brunswick responded

Dear Mr. Fischer, While we do have an extensive fleet of loaner vehicles, there are rare occasions when customers do not return their loaner vehicles on time. Unfortunately this was the case the day your wife was scheduled for service and we did notify her of this before she came in. As I explained when I called you, we did contact several rental car companies so that we could accomodate your wife and were able to provide a loaner vehicle for your wife. We are sorry for your unhappiness but we did do our best and succeeded in getting a free rental car for your wife. The car did not have a flat tire when your wife took posession of it and in fact, the rental car agency does make sure that the vehicle is up to the customer's standards before they take the vehicle. I do apologize again for your inconvenience and hope you can understand that we did the best we could for your wife. Sincerely, Cally Pivano

August 20, 2012

The sales associate, Ms Zuckerman was friendly and very helpful. she made the entire process easy and painless. All associates involved were thorough and helful. More

by chengj02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
antonella Zuckerman
August 13, 2012

First impressions speak volumes, whether you're meeting someone at a party, at work or at the car dealership when one drops off their car at the service station. For me, the face of Open Road Acura in Eas More

by dwo2nj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fortunado
August 03, 2012

Great and easy purchasing experience from start to finish. Acura makes outstanding automobiles and Open Road Acura had everything I was looking for. I am very pleased with my new MDX and I didnt eve More

by ca_ramos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barry Chaskes
August 02, 2012

Absolute waste of time. After negotiating for over an hour on the price of a TL they appraised my trade in 3000 below other acura dealers. Then they play the finance game where they'll tell you you're on More

by MarkL123
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
cally
July 31, 2012

It was wonderful overall experience. Very friendly and helpful stuff. Sale consultant Mrs. Zuckerman gave a great explanation of all features of Acura's vehicles, the differences between last-year and new More

by vasya66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antonella Zuckerman
July 31, 2012

I knew I wanted an Acura TSX Sports Wagon. After a horrible experience at a local Acura dealership in Brooklyn,I didn't know where to go. I wanted an honest dealership that would give me a good quote More

by yuki1023
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Mayfield
July 28, 2012

It was an honest approach from the initial greeting. The price and hospitality was spot on. A very rare find when buying a car. Thank you Barry! More

by Jdmazzey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barry Chaskes
July 24, 2012

My wife and I were in the market for a new SUV. We narrowed our vehicles down to Acura MDX, Volvo XC90, and the Lexus RX350. The last 2 new cars we owned were Lexus and we felt we wanted a change. A More

by joelbraun18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tarak, Cally
...
25
...