Open Road Acura of East Brunswick
East Brunswick, NJ
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403 Reviews of Open Road Acura of East Brunswick
Issue has been resolved by Business Development Manager. She was courteous and prompt with the response. Hope the promises hold up. Service area is tidy and loaner cars are clean and available. She was courteous and prompt with the response. Hope the promises hold up. Service area is tidy and loaner cars are clean and available. More
Ordered a few after market additions to my new Acura MDX, made an appointment to have them installed mid week, since the service cannot be completed on a weekend. Received a confirmation call that a loaner made an appointment to have them installed mid week, since the service cannot be completed on a weekend. Received a confirmation call that a loaner car would be available the next day during the service of the vehicle. Next morning, my wife gets a call that states they will not have a loaner available and that she should call back later in the day. She calls back various time and speaks with two indifferent girls in the service dept. After she exhausts their willingness to be helpful she gets a manager on the phone. The manager decides, since the two previous girls did not think of it, to call another car rental agency. They finally locate a vehicle. However, the vehicle was in terrible condition. It had a flat tire and smelled like cigarette smoke. If I purchased a non-luxury vehicle that did not claim to have the best service, I would not have taken this incident so seriously. However, the promise (before the purchase) and the delivery (once they already have my money) of the service was stark and embarrassing. If I could return my car to this dealer I would. Needless to say, I will not be purchasing anymore Acura's, particularly from East Brunswick Open Road Acura. More
The sales associate, Ms Zuckerman was friendly and very helpful. she made the entire process easy and painless. All associates involved were thorough and helful. helpful. she made the entire process easy and painless. All associates involved were thorough and helful. More
First impressions speak volumes, whether you're meeting someone at a party, at work or at the car dealership when one drops off their car at the service station. For me, the face of Open Road Acura in Eas someone at a party, at work or at the car dealership when one drops off their car at the service station. For me, the face of Open Road Acura in East Brunswick is Fortunado. Fortunado's welcoming demeanor, even at seven in the morning, is so appreciated. It was because of his persona that my husband and I bought our third Acura from this dealership this past weekend. More
Great and easy purchasing experience from start to finish. Acura makes outstanding automobiles and Open Road Acura had everything I was looking for. I am very pleased with my new MDX and I didnt eve finish. Acura makes outstanding automobiles and Open Road Acura had everything I was looking for. I am very pleased with my new MDX and I didnt even have to shop around. More
Absolute waste of time. After negotiating for over an hour on the price of a TL they appraised my trade in 3000 below other acura dealers. Then they play the finance game where they'll tell you you're on hour on the price of a TL they appraised my trade in 3000 below other acura dealers. Then they play the finance game where they'll tell you you're only approved for a high rate but when in reality it's alot lower just to bump your monthly payments. They then lower the rate you're actually approved for and raise the price back up because you agreed to the monthly payment. They play nice in the beginning but when you get down to negotiating, they try intimidating you and feed you xx after xx. Ah well, I'll take my 35k elsewhere. More
It was wonderful overall experience. Very friendly and helpful stuff. Sale consultant Mrs. Zuckerman gave a great explanation of all features of Acura's vehicles, the differences between last-year and new helpful stuff. Sale consultant Mrs. Zuckerman gave a great explanation of all features of Acura's vehicles, the differences between last-year and new models,pointed out the quality and luxury for our driving preferences during the driving test. All the paperwork was done very quickly, all of our questions were answered clearly and thoroughly. We would gladly recommend this elite group to our friends for the exceptional services. More
I knew I wanted an Acura TSX Sports Wagon. After a horrible experience at a local Acura dealership in Brooklyn,I didn't know where to go. I wanted an honest dealership that would give me a good quote horrible experience at a local Acura dealership in Brooklyn,I didn't know where to go. I wanted an honest dealership that would give me a good quote as well as provide good customer care and service. After calling a number of dealerships in the area,the Open Road Acura sounded like the best choice and I was right. The internet sales person, Cybil Tascarella, was great over the phone. At the dealership, we worked with Anthony Mayfield - a great sales person. He was professional, honest and very funny. He was never pushy or shady like some sales people I've worked in the past. He was straight forward and we felt very comfortable doing busniess with him never feeling like were were being taken advantage of. As soon as we agreed on the final price and the terms, it was a cake walk. He took care of ALL the paper work including the transfer of our NYS registration and even the insurance. Once we signed all the papers, voila! Our new car was washed and shined ready to be driven home with all the necessary paper work in order! He even helped us set up the bluetooth phone system. From the start to finish it was such a pleasent and seamless experience, thank god! It was well worth making the trip all the way from Brooklyn. We would definitely go back there. More
It was an honest approach from the initial greeting. The price and hospitality was spot on. A very rare find when buying a car. Thank you Barry! price and hospitality was spot on. A very rare find when buying a car. Thank you Barry! More
My wife and I were in the market for a new SUV. We narrowed our vehicles down to Acura MDX, Volvo XC90, and the Lexus RX350. The last 2 new cars we owned were Lexus and we felt we wanted a change. A narrowed our vehicles down to Acura MDX, Volvo XC90, and the Lexus RX350. The last 2 new cars we owned were Lexus and we felt we wanted a change. After test driving all of the above vehicles, we decided to go with the Acura MDX base model. We were treated perfectly at this dealership. We loved both of our sales people, Cally and Tarak and would highly recommend this dealership. Everyone is warm and friendly and they have a gorgeous showroom as well. We visited other Acura dealers in the area and East Brunswick stood out head and shoulders above the competition. Keep up the good work guys and we look forward to seeing you again in 3 years. More