Open Road Acura of Wayne

Shawn Monica did an excellent job of providing me with a 2014 MDX, at the best price, when I compared it to other dealerships I visited. After the purchase he called me three times to see if I was satisfied 2014 MDX, at the best price, when I compared it to other dealerships I visited. After the purchase he called me three times to see if I was satisfied and needed any help. When I came in for service he went over to the Service Department to make sure everything was taken care of. This was above and beyond any service I had ever received before. This is my sixth purchase of an Acura over a 25 year period. More

Sean Monica was a great help to my parents and I. He was so nice and I could not be happier with my brand new acura ilx ! I strongly recommend going here because you will not be disappointed ! so nice and I could not be happier with my brand new acura ilx ! I strongly recommend going here because you will not be disappointed ! More

Really pleased with the overall customer service and care recieved from the Sales team in helping me get into a new 2014 RDX AWD with the Tech Package. Shawn was very knowledgeable on the model I was interes recieved from the Sales team in helping me get into a new 2014 RDX AWD with the Tech Package. Shawn was very knowledgeable on the model I was interested in, and compared it to the competitors in the same class. He and Carl (his direct manager) made me feel comfortable going through the leasing process, as I have always financed in the past and was a bit apprehensive until we worked out the numbers. The dealership gave me a fair trade for my car, which made me very happy as I was able to take the new car the same day! Would recommend Open Road of Acura to any of my friends and family looking for a new car, as I am so happy with mine! Thanks guys! More

I am very appreciative of the excellent service provided to me, from Shawn Monica. He was very determined and caring on getting me the vehicle I wanted. The sales managers were excellent as well, along with to me, from Shawn Monica. He was very determined and caring on getting me the vehicle I wanted. The sales managers were excellent as well, along with the finance department. It was a great experience, and i am very happy and grateful for my car. I want to thank all of them who helped in the process, with my new(used) Acura TL. Thank you All.. More

My experience at Acura of Wayne was excellent. I was treated with respect and fairness. In addition, the process went very quickly and I wouldn't hesitate to recomend Mr. Grazinsky or Open Road of Wayn treated with respect and fairness. In addition, the process went very quickly and I wouldn't hesitate to recomend Mr. Grazinsky or Open Road of Wayne to anyone. More

Our experience at Open Road Acura could not be beat. The staff is knowledgeable as well as respectful and patient. Dave and Ed went out of their way to make sure that we were 100% comfortable in every way. staff is knowledgeable as well as respectful and patient. Dave and Ed went out of their way to make sure that we were 100% comfortable in every way. I visited many dealerships before finding my "home" at Open Road Acura! Many thanks to them! More

This dealership deserves no stars at all.....do yourself a favor and don't bother doing business with this place. Three hours of my life were wasted with this dealership. They make it seem like they are gi a favor and don't bother doing business with this place. Three hours of my life were wasted with this dealership. They make it seem like they are giving you a good deal but BEWARE. All other dealerships include all their fees except for sales tax and document fees in their bottom line price. The destination charge is always included. Not this dealership they give you their so called "rock bottom" price and then once the contract comes out they hit you with mandatory fees: destination charge, detailing fee, documentation fee that is $50-100 more than any other dealer, window etching, tire charge. So once all the charges are added in they are actually way more than other dealers around. Do your homework because this place is ripping you off. Not to mention the gimmicks they try to lure you in with. I received an email stating that if you purchased or leased any new vehicle you would receive an ipad mini. Well when it came down to that I was given all kinds of excuses as to why they wouldn't be able to give me the ipad mini. They said do you want the ipad mini or a good price on the car (I received neither) they said it all depends on the money they make on the car if they give out the ipad mini. That sounds to me like false advertisement. The advertisement said ANY new purchase or lease. No where did it say depends on our profit margin. The best one yet was they tried to strong arm me into getting the colors they had available in stock. If I wanted the color I requested they would charge an extra $300 to get it for me....never encountered that at any other reputable Acura dealership. All that said I walked out of this place. Management treats the sales people poorly. I actually felt bad for our salesman. I hope this review helps others because I wish I had been forewarned. More

I recently purchased my new Acura RDX from Open Road Acura in Wayne NJ. I have to say, in my past experiences purchasing cars I never have had an A++ experience until now. I first contacted David over t Acura in Wayne NJ. I have to say, in my past experiences purchasing cars I never have had an A++ experience until now. I first contacted David over the phone, I got an immediate first impression of honesty and true integrity. I felt comfortable right away and after our conversation I made an appointment to come into the dealership and meet with David. When I arrived to the dealership the process was smooth and easy and I was able to complete my deal with David in under 1 hour! Excellent Job! Once my negotiations for the car was over I got to speak with the dealerships Finance Manager Christie Reichert. She was able to secure me a fabulous interest rate and keep my payments where I felt comfortable with minimal money down! Christie also had all of the financing and motor vehicle paperwork in order and ready for me right away! Christie was extremely knowledge and pleasant to work with, she made the process quick and easy! Thank you Acura of Wayne for making my purchase experience so nice! I definitely will be recommending you to all of my friends and family! More

I think we became Bills worse nightmare haha. We bought a used car and had some problems with it after getting it home. Biil and the service dept went over and beyond their duty to work with us to got the pr used car and had some problems with it after getting it home. Biil and the service dept went over and beyond their duty to work with us to got the problem fixed so that may daughter could drive a safe car. I could go on and on about the courtesy and respect that they showed us during this time, even when we bugged the crap out of him. This is where I will purchase my next car and will make sure I recommend them to anyone I know!! More

Wonderful dealer. Didn't have the blue ILX on the lot Wonderful dealer. Didn't have the blue ILX on the lot that I wanted, so they called another dealer within Open Road and had it brought there. Great pr Wonderful dealer. Didn't have the blue ILX on the lot that I wanted, so they called another dealer within Open Road and had it brought there. Great price, great service, great dealer group. Open Road from now on, regardless of which car I get. More