Open Road Acura of Wayne

I recently leased 2 2012 Acura TSX's from Open Road Acura of wayne and had a pleasant experience . The were very polite and friendly, I would recommend them to others who have interest in Acura's. of wayne and had a pleasant experience . The were very polite and friendly, I would recommend them to others who have interest in Acura's. More

Customer service and overall experience was positive until after I bought the car. That's when promises were made and calls were not returned - not once or twice but three times. One sales person in p until after I bought the car. That's when promises were made and calls were not returned - not once or twice but three times. One sales person in particular promised me three times that he would contact a dealership under the "Open Road" corporation regarding an item with the car I purchased. Three times he never called with a response after promising he would. I could only arrive at the conclusion that once I had put my money down, they did not care at all about customer service...I was off their plate and on to the next sell. More

I came into the dealership with the price worked out over the phone with Nick and I got no surprises when I came into the dealership. I initially felt uneasy about traveling to NJ for a car because we are in the phone with Nick and I got no surprises when I came into the dealership. I initially felt uneasy about traveling to NJ for a car because we are in Long Island, but the service I got from the dealership was superb. My salesman, Michael Clark, was extremely hospitable to myself, my father, my very pregnant wife, and my 2 year old daughter. Michael was very catering to my families needs, which meant a lot to us. Everything was a very simple process and the team at the dealership made us feel like that. I would definitely recommend Michael to others in New York. More

I was in the market for a pre-owned car, and my husband and I went to Open Road becuase we had purchased from them before. Dave, my salesman, was very patient and helpful. He took us on at least five tes and I went to Open Road becuase we had purchased from them before. Dave, my salesman, was very patient and helpful. He took us on at least five test drives of various cars and never pressured us into making a decision. He answered all our questions and explained the differences between the cars. Nick also was involved in the experience and he too was a pleasure to deal with. He took care of making sure we were satisfied with our purchase and all went very smoothly. I would recommend Open Road Acura to anyone looking to purchase a car. More

Best car buying experience I have received. Thanks Dave! You are number one in my book. Negotiating the best price for my vehicles was the key. Very friendly and helpful staff. Any questions or problems we You are number one in my book. Negotiating the best price for my vehicles was the key. Very friendly and helpful staff. Any questions or problems were handled right away. More

We contacted the dealer saturday referecing a car they had online. I spoke to one genetleman, Eli Raam, who said the car was being shown and probably sold. Jonathan followed up with me and I set an appoin had online. I spoke to one genetleman, Eli Raam, who said the car was being shown and probably sold. Jonathan followed up with me and I set an appointment We agree to a price. We had pre arranged financing through our bank. We left saying we'd be planning on picking up the vehicle Thursday. We signed a buyers order, a retail contract stating our intent to buy. We were not contacted from the dealer again, We did add the vehicle to our insurance policy. The dealer had someone willing to finance through the dealership on tuesday who wanted that car, so the spot delievered our car, the we agreed to purchase and had insured. This is not acceptable. While in the dealership we were given bad infomation about the lead status, through the online referral program we came to the dealer through. More

Very helpful, very friendly people! Waiting time for my car was not too long and they explained everything to me. I will be back for sure! car was not too long and they explained everything to me. I will be back for sure! More

I trust the people at this dealership. I brought my car in for service and was looking for Mike and only to find he was promoted to GM. What an asset to the company. I felt comfortable buying my new Acura in for service and was looking for Mike and only to find he was promoted to GM. What an asset to the company. I felt comfortable buying my new Acura here. Thank you Mike and Warren for making my car buying pleasurable. Nice to be greeted by friendly faces. More

As everyone else agrees, shopping for a car is just not fun. I had shopped around for a car and Acura was the last stop on my list. I went in knowing what I wanted and had my game face on. I sat down wi fun. I had shopped around for a car and Acura was the last stop on my list. I went in knowing what I wanted and had my game face on. I sat down with Mike, the GM. I told him what I wanted and a ball park range of my monthly payment. He worked his magic and then sent me over to Warren, the Finance guy. He was very knoweldgeable and humerous. Normally sitting in an office signing your life away is pretty stressful. Warren painted a whole new picture about that. He made me feel very comfortable and explained everything. While I was waiting, Mike had showed me the cafe area where I could help myself with coffee and snacks. Everyone was very friendly and hard working. It was definitely all about me, the customer when I was there. More

I, Olivia Batraki, like all other Americans, dread shopping for a car. It is an unbearable and frustrating experience. We walked in with our game faces on, ready to negotiate, and prepared to spend a shopping for a car. It is an unbearable and frustrating experience. We walked in with our game faces on, ready to negotiate, and prepared to spend a whole day arguing with every employee at the dealership, according to our experiences in the past. However, I assure you without any exaggeration, I had a pleasant hassle-free experience at Open Road Acura at Wayne. For the first time, again no exaggeration, I wasn't insulted nor did I insult any dealer employees. No one spoke to me in a condescending tone nor vice versa. It was truly a pure pleasure from the get-go. They were direct, understanding, and willing to work with us. I never give reviews or rates unless truly deserved and this dealership (primarily their employees Ken Shattuck who is the Sales Rep and Warren Talmo the finance manager) does. After we agreed on a price, the finance manager, Warren, was extremely humorous and very very intelligent. He was very knowledgeable because of his previous experiences which gained our trust and respect. I just couldn't believe that we bought a car with smiles on our faces from the first encounter with the sales rep (Ken) to the end with the finance manager. They were accommodating, willing to listen, and gave us a great deal! They didn't play games because finally, a dealership "gets it." Consumers are much smarter now with the vast amount of information available now. Plus, they "get" the negative connotation car shopping has and figured a method on how to sympathize and ease the pain for consumers. I assure you, they did give us a a steal - we went to 2 dealerships prior for the same type of pre-certified car and we researched prices online from our cellphones as we were test driving the car. They have gained a loyal customer in us and we have a very large family which were loyal to a dealership in Clifton, NJ. After aweing our family with our experience, they all plan on switching dealership and purchasing their cars from this specific dealer. Please feel free to contact me directly. I have no problem singing their praises. More