Open Road BMW of Roxbury

After visiting several dealerships, visiting BMW Open Road Roxbury in Kenvil was an exceptional experience. Our salesperson, Toran, was very professional and had the vehicle prepared for our arrival. He Road Roxbury in Kenvil was an exceptional experience. Our salesperson, Toran, was very professional and had the vehicle prepared for our arrival. He was polite and displayed excellent knowledge of job. Gregg, the general manager, treated us and negotiated a fair price without pressure. I would definitely recommend this dealership to everyone. Our entire experience with the dealership was great! More

I had a fantastic experience with this dealership, specifically with Toran. He was professional and knowledgeable. He followed up with me in a timely manner with some open items that needed to be add specifically with Toran. He was professional and knowledgeable. He followed up with me in a timely manner with some open items that needed to be addressed. More

I just wanted to give a huge shoutout to Abby at BMW for her amazing service. I came in with my dad and his girlfriend after popping a tire, and she was able to get us in and out within 3 hours—same day! Fr her amazing service. I came in with my dad and his girlfriend after popping a tire, and she was able to get us in and out within 3 hours—same day! From start to finish, Abby made the entire experience feel easy and stress-free. She was so sweet, super funny, and went above and beyond to make us feel welcome. She even gave us snacks and kept us entertained with great stories while we waited. It honestly felt more like hanging out with a friend than sitting around at a dealership. Abby definitely deserves some recognition—she turned a frustrating situation into such a positive experience. Thank you, Abby! More

Joe was extremely helpful and responsive. I love my X3 it's so fun to drive. It hugged me as soon as I got in. I knew it was the one. The dealership is great very friendly and helpful from t I love my X3 it's so fun to drive. It hugged me as soon as I got in. I knew it was the one. The dealership is great very friendly and helpful from the moment I walked in. They can answer any and all of the questions you have. I never felt pressured about buying the car. The follow up calls have been helpful when learning all of the features of the car. Love my BMW. More

Brought my BMW there for service because It was not driving like a 31,000 mile bmw should be driving. A lot of pulling in wheel, muffling sound when driving between 2-3 rpm’s most noticeable when driv driving like a 31,000 mile bmw should be driving. A lot of pulling in wheel, muffling sound when driving between 2-3 rpm’s most noticeable when driving up steep hill, and a thump in right wheel when going 40mph. I’m giving this service department a 2 because they were only able to resolve one of my problems, the thump in the right tire. Problem wheel bearing! The sound I was hearing between 2/3 rpm they said it was “2 bad motor mounts”. But what about the horrible pulling? Service manager, Arthur Padko said, that’s 💯 normal, maybe get an alignment…. He said he had the “BMW”area rep come and test drive it. What a joke. Knowing for a fact that this pulling/drifting of tires was not normal, I ended up bringing my bmw to Paul Miller BMW service center. Yep, they confirmed the pulling is definitely not normal and it’s a problem. Recommend to put all new tires on it. Did that and the pulling/drifting problem was resolved. BUT unfortunately neither dealerships has been competent enough to resolve the muffling sound that arises when the vehicle rpm hits at just about 3 rpm. AND BOTH DEALERS CHANGED 2 MOTOR MOUNTS. So yeah the motor mounts were changed November 13, 2023 by BMW Roxbury and then again by Paul Miller BMW in February 2024!!! Neither dealer resolved the issue of the muffling noise at the almost 3rpm mark, which is very noticeable going up a steep incline. The car sounds like it is struggling. Just beware of any service done at BMW of Roxbury, there not to competent. More

Service department are criminals. THE most dishonest pricing I've ever come across. $1500 To replace boost pressure solenoid on e90 3-series. My excellent expert local mechanic ch THE most dishonest pricing I've ever come across. $1500 To replace boost pressure solenoid on e90 3-series. My excellent expert local mechanic charged me $500 for identical service; I could have done it myself with an hour to kill and $150 for the part. When my car needed a new ground strap (a $70 part), the bill was $800. I screamed bloody murder and eventually they "researched" the service and charged me $350. I give them two stars due to courtesy. More