Open Road BMW of Roxbury

I have been fortunate enough to have gotten to meet and work with Abi Posada at Roxbury BMW. Abi always knows my name and works very hard to take care of not just my 2021 x5 but me as well. Always availabl work with Abi Posada at Roxbury BMW. Abi always knows my name and works very hard to take care of not just my 2021 x5 but me as well. Always available to answer questions, and have answers for me even if she has to confer with others. Thank you Abi and Roxbury BMW. Thank you! More

We recently purchased a BMW and had such a great experience. Our salesman, Wayne, was outstanding—super professional, knowledgeable, and genuinely helpful. He took the time to answer every question experience. Our salesman, Wayne, was outstanding—super professional, knowledgeable, and genuinely helpful. He took the time to answer every question we had and made sure we felt comfortable and confident with our decision. The process was smooth, transparent, and enjoyable. We are absolutely loving the car and couldn’t be happier. Highly recommend working with him if you’re considering a BMW! More

I had an oil change and brake fluid flush they told me 1. 5-2 hours. I had opted to wait but pleasant surprise the car was done and washed in just over an hour. 5-2 hours. I had opted to wait but pleasant surprise the car was done and washed in just over an hour. More

I just made my second purchase from BMW of Roxbury and Jhoan Patino and am thrilled with the service! I was looking for a specific vehicle and Jhoan not only found it, but he also personally drove to get Jhoan Patino and am thrilled with the service! I was looking for a specific vehicle and Jhoan not only found it, but he also personally drove to get it so I would have it before Christmas. I truly appreciate this level of service and commitment to customer satisfaction. More

My experience was excellent the moment I walked in till I drove out! Jhoan Patino was incredible! Knew everything about the car and was tuned in to my wants and needs I managed a high line dealership myself drove out! Jhoan Patino was incredible! Knew everything about the car and was tuned in to my wants and needs I managed a high line dealership myself for many years and was impressed by the salesman! Everyone in the dealership was friendly! More

Honest and Best Service! Scott has the most experience and will take time to explain any issues with cost effective resolutions. Scott has the most experience and will take time to explain any issues with cost effective resolutions. More

Extremely courteous was able to take care of my problem, very efficiently and time conscious Joseph the head of the service department does a wonderful job would definitely recommend other people to come to very efficiently and time conscious Joseph the head of the service department does a wonderful job would definitely recommend other people to come to this dealership More

Easy to setup appt. , , detailed suggestions on work needed. Loner car is very asy to arrange. , , detailed suggestions on work needed. Loner car is very asy to arrange. More

I was very pleased with the service manager. He was very caring and helpful. I do have a problem with the dealership. The building was really cold . Some upgrading should be done with heating sy He was very caring and helpful. I do have a problem with the dealership. The building was really cold . Some upgrading should be done with heating system. Everyone, staff and customers, were in heavy jackets, some gloves. There was no coffee or snacks available when I arrived. Other BMW dealerships are much more customer friendly and up to the expectation of a luxury dealership. I will continue patronizing this location but will hope for some upgrades for people waiting for their vehicles. More

Wayne and Nick are absolutely terrific! Great time working with them. Love this dealership! Love my new car! Great time working with them. Love this dealership! Love my new car! More