Open Road BMW of Roxbury

I was a first time buyer and was specifically referred to Jamal Sutton...and for good reason! He treated me as if I were family and between him and Christian Graciano, they found the perfect car for me. Chri Jamal Sutton...and for good reason! He treated me as if I were family and between him and Christian Graciano, they found the perfect car for me. Christian did a wonderful job from beginning to end explaining to me everything I needed to know about the vehicle I was looking for and not once did he make me feel pressured to make a decision. I am extremely happy with the whole experience and I would definitely recommend this dealership to everyone. More

This was our third BMW purchase from an Open Road dealership but the first purchase from the Roxbury location. As with some of the other reviews, we also had some unpleasant experiences with other de dealership but the first purchase from the Roxbury location. As with some of the other reviews, we also had some unpleasant experiences with other dealerships. We recently ordered a new X5 and took delivery of it on March 23rd. Our sales associate, Andrej Naklicki, made the buying experience a pleasure. His knowledge of the product and excellent communication is commendable. We are planning on purchasing a another vehicle next year, and Andrej already has our business. If you are considering purchasing the "Ultimate Driving Machine", I highly recommend Open Road Roxbury and Andrej. You will not be disappointed. More

Andrzej was a great salesman who was very friendly, professional and courteous. This is my first purchase of a BMW and I am amazed at the difference in my sales experience from other dealerships that I professional and courteous. This is my first purchase of a BMW and I am amazed at the difference in my sales experience from other dealerships that I have purchased from. I love my BMW and would gladly refer my friends and family to BMW of Roxbury and to Andrzej!! More

Keira was amazing. I've dealt with a lot of different dealerships but she was the best. My lease was ending on my vehicle and she got in touch with me right away so that my transition into a new vehicle dealerships but she was the best. My lease was ending on my vehicle and she got in touch with me right away so that my transition into a new vehicle was simple and hassle-free. I will always return to BMW of Roxbury to have my vehicle taken care of. She made my car buying experience personal and uncomplicated. She truly cares about the happiness and satisfaction of her customers. This dealership is great. More

I went to this dealership after being a longtime BMW customer, new to the area, but having been dissatisfied with customer service in the past at other dealerships. I decided it was time for me to get customer, new to the area, but having been dissatisfied with customer service in the past at other dealerships. I decided it was time for me to get a new car, but wasn't quite sure what to get. After talking with a sales rep, who wasn't pushy like some have been in the past, I was still uncertain. She gave me her card and told me to let her know if I decide I want a BMW and said there was no pressure. After doing research for a few weeks I decided with the 7 series. That was about 1 year ago. Since then I have brought it in for a few service appointments and have been very satisfied. The other thing I forgot to mention was that the prices were extremely reasonable compared to other dealerships I have gone to for quotes. All in all my experience with this dealership has been nothing short of excellent, I have recommended it to friends and will continue to do so. More

This is my second purchase of a BMW and I must say I was very pleased with the professionalism and salemanship delivered by Andrzey. Andrzej was a friendly courteous salesman who made me feel extremely at e very pleased with the professionalism and salemanship delivered by Andrzey. Andrzej was a friendly courteous salesman who made me feel extremely at ease while looking for a new car. In fact, I was so pleased with his service I brought my wife in 2 days later to trade in her car to purchase her first BMW. More

From the moment I entered the door I was greeted with happy faces. Everything I needed done was worked out by the dealership for myself. I was walked through everything and updated on what I needed to kn happy faces. Everything I needed done was worked out by the dealership for myself. I was walked through everything and updated on what I needed to know. I recommend if you want a BMW, buy it through BMW in Kenvil, NJ More

The service provided was excellent. The car was taken on time & ready when promised. I would continue to use this dealership & would highly recommend to anyone. time & ready when promised. I would continue to use this dealership & would highly recommend to anyone. More

Andre is a heck of a great salesperson. He knows his BMW's. We felt 125% confident in what he told us. We also enjoyed working with his sales manager Duke. Another class, honest BMW specialist. They did BMW's. We felt 125% confident in what he told us. We also enjoyed working with his sales manager Duke. Another class, honest BMW specialist. They did everything we asked and we trust them. This is our 3rd car from them and there will be more. We love BMW's and we love the service we get from Open Road. We recommend them to all our friends and family when they're looking for a new car. Josh Brupbacher More

I saw a used car online and thought it looked nice. I called them and asked them about the car (what was wrong, mechanics, etc.) the guy told me he did not know and would call me back. He called me back called them and asked them about the car (what was wrong, mechanics, etc.) the guy told me he did not know and would call me back. He called me back and told me that there is some cosmetic damage. when i asked him what specifically he said "a scratch on the bumper and a cracked windshield" (that was it). so I said i would not come to see it because I am not paying to replace the windshield. The next day the salesman called and said they will replace the windshield if i came in that day to see it. i decided to go up there thinking that there was only the scratch to worry about. I drove an hour and 30 minutes to go see the car. From across the parking lot the car looked good but as we walked up we saw the entire left side (drivers side) of the car was smashed and dented. We asked for Andre the salesman to come out and when he did he said he never talked to us when i have his number in my phone multiple times. I guess when he realized he couldn't get away with lying he said "oh yes i did talk to her and I told her there was cosmetic damage". Then we asked well didn't you see the entire side is smashed. He replied no even though he told us he test drove it. then right after that he said well its in the pictures (if he didn't see the damage how could he know it was in the pictures... oh and the pictures were taken when it was raining so that distorted any damage). We then walked away and said that you lied to me (the scratch on the bumper was actually a crack and he never said anything about the entire side being dented to xxxx). He then got in my boyfriends dads face waving his finger and said "don't you call me a liar!". The situation continued to escalate till the salesman was yelling at all four of us saying he told us there was damage. Needless to say it was a horrible experience and the guy tried to take advantage of me. They false advertised and treated us horribly when they were the ones at fault. The good that came out of this was one the way home we stopped at an amazing dealership with a completely different atmosphere where i found the car i was looking for. More