Open Road Cadillac

The whole crew here at Cadillac was so helpful and made my experience worth the drive. Would definitely come here again in the future. my experience worth the drive. Would definitely come here again in the future. More

May 23, 2022 Most bizarre car dealership experience I have ever had. Made an appointment to see a used 2013 GMC Terrain that was on their lot. Both the receptionist (Kristie) and the manager (Alex) cal have ever had. Made an appointment to see a used 2013 GMC Terrain that was on their lot. Both the receptionist (Kristie) and the manager (Alex) called me to confirm the appointment. Kristie had asked if I would like to leave a deposit over the phone, I politely declined. She then informed me if the car gets sold before I get there for my appointment she would call or email me as to not waste anyone’s time. I appreciated that. Got to the showroom and was introduced to Steve the salesman, who was pleasant enough. He proceeded to go get the vehicle and both my husband and I each took it for a test drive. It was a solid car, and the Carfax was more impressive on scheduled maintenance than any other I have seen. After the ride we all sit down at Steve’s desk, and he proceeds to ask us follow up questions. He wanted to know how we would be paying, if we would finance, how much we would be putting down etc. After chatting for a bit Steve politely excuses himself to go see his manager with his notes. He returns and this is where the whole evening turns into the Twilight Zone. He tells us the car is going out to “wholesale” tomorrow and it will be auctioned off. We are interested in the vehicle so proceed to ask questions of which Steve did not have many answers. He said it needs too much work and they were not selling it, oddly enough before we took the test drive, he kept telling us more than once that it was not cleaned or looked at yet because they just received it in. We could not even discuss our offer of asking price or above as he had no intention of selling to us. We were thoroughly confused and felt much of our time was wasted. If they had no intention of selling the vehicle, why not call me before the appointment and cancel. It is mind boggling. Steve said the car will be off their website tomorrow and no longer listed. Well, it is almost 24 hours later, and it is still listed on their site and other car selling sites! After leaving the dealership I could not stop reliving the whole appointment through my head trying to make some sort of sense out it. I decided to text the manager Alex who I had spoken with earlier and let him know how my appointment went. He called me right back but did not offer much of an explanation. He honestly had none and did not know what was going on with the car. He said he would find out, but I am not expecting any kind of explanation at this point. I am just hoping this review will save the time of someone else before they waste it at Open Road Cadillac in Florham Park, NJ. More

Buying here was fast and easy! ! JP and Mike V were outstanding and very easy to deal with ! JP and Mike V were outstanding and very easy to deal with More

Just leased a new Escalade from Mike and Lawrence. Very happy with their help getting this done so efficiently. I didn't have a lot of time to spend at the dealership and they both made it worth my while. happy with their help getting this done so efficiently. I didn't have a lot of time to spend at the dealership and they both made it worth my while. I knew I was going to pay a premium, but they were fair. They made me and my wife very happy. More

So disappointed in my experience at this dealership. One would expect exceptional experiences when buying a luxury vehicle. I purchased a "Certified PreOwned" XT6 shortly after thanksgiving of 2021. When i would expect exceptional experiences when buying a luxury vehicle. I purchased a "Certified PreOwned" XT6 shortly after thanksgiving of 2021. When i took delivery the alignment was so far out of wack that i needed to return and wait 3 hours for them to fix it. They also never checked to see that the navigation chip was missing and had to wait 2 weeks for that to get reordered. After the alignment was fixed it was apparent that the whole front brake system was off which was apparent when you attempted to stop the car and it jerked to the left. On top of all that they promised me all weather mats when i purchased the car and I'm still waiting for them. They told the car was bought from them and then turned in because the owner wanted a bigger car. That was a lie, the car was from Michigan and who knows how it ended up in NJ. Then i noticed the car never even had an oil change before it was delivered to me, so that is the "Cerified Pre-owned" Caddy experience? Sad part is i loved the car and it was beautiful. However after all the lies and dishonest actions on behalf of Open Road Cadillac i decided to trade the car in after 3 weeks and buy a brand new car. Lucky this crazy market for used cars worked in my favor and i was able to walk away. NEVER GO TO OPEN ROAD CADILLAC ! I can't imagine any of there dealerships are any better but i cant speak to those. Lesson learned never trust a dealer even a luxury one, i was too trusting and i learned to not be so stupid next time. More

Purchased a 2021 Escalde Sport and could not be more disappointed with this dealership. They delivered the vehicle having had paint work on the passengerside quarter panel with no disclosure as well as disappointed with this dealership. They delivered the vehicle having had paint work on the passengerside quarter panel with no disclosure as well as the rear tailgate scratched beyond belief. It looks as though the emblems had been hacked off with a screw driver....I sent photos to my salesman and requested new emblems. I was not requesting compensation for the damages and was told they will not provide new emblems but I can call there parts dept and order them. Thats a really nice way to treat a customer that just spent 120k with you over some $80 dollar emblems. Please do yourself a favor and stay away from this dealership. More

Stay away from “Mike Wadhwa” “Used care Sales Manager” at Open Road Cadillac . He is unprofessional, rude and can not be trusted on any of his statements. His immediate aides are also being trained like h at Open Road Cadillac . He is unprofessional, rude and can not be trusted on any of his statements. His immediate aides are also being trained like him. Always keep your eyes open and get everything in writing. The most shocking for me was that I was given total empty tank of gasoline on my way back home after getting the keys to my car. The young sales man Darryl is honest and helpful but he has limited power. I will not recommend this place to anyone. More

With Open Road Cadillac (ORC), beware of potential bait and switch pricing tactics. My wife and were shopping for a GMC Yukon and found one at ORC listed for $49,500, so we decided to have a look at it. and switch pricing tactics. My wife and were shopping for a GMC Yukon and found one at ORC listed for $49,500, so we decided to have a look at it. The salesman Michael was very courteous and let both my wife and me, who showed up at the dealership a little while after me, take the vehicle for a separate test drives. Michael asked me where I had seen the car originally listed, and I told him Autotrader, but had a hard time finding the listing when I was sitting at his desk despite having seen the listing less than an hour before. When looking through text messages sent to my wife from a couple hours ago, I found the original URL to Autotrader, but that URL was no longer valid. Searching for the car's VIN number on Google, a cached version of the listing on ORC's website revealed that the car was originally listed at $49,500, however, clicking on the search result showed that the price was now $51,900. When I raised the discrepancy with Michael, he claimed that it takes 24 hours for listings on Autotrader to update, and both he and his sales manager agreed to "honor" the original price, as if they were doing me a favor. After failing to agree on a price and walking away, my wife and I continued our search an hour later at home and found a new listing on Autotrader for the same car, now at $51,900. How interesting. The next morning, I look some more only to find that both ORC's website and Autotrader now have the car listed back at $49,500. So, a 24-hour waiting period to update a listing in the year 2021? Considering it changed twice in the span of 18 hours, that's clearly untrue. In a nutshell, if you insist on shopping for a car at ORC, print any listings you find and bring them with you, but do not disclose that you have them. Check the price before you walk in, and then check the price again after you express interest in the vehicle. I would not be surprised if you found that the listing has been changed since the time you stepped through the door. Do not be fooled into negotiating from a weaker starting point or feel like anyone is doing you a favor by honoring the original listing price that was used to lure you in. More