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Open Road Honda
Edison, NJ
548 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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548 Reviews of Open Road Honda
September 26, 2023
TRASH SERVICE! !!!!! I originally got a letter in 2021 about a/c condenser recall, to bring it in. My a/c stopped working 2 to 4 weeks before this letter, by the way !!!!! I originally got a letter in 2021 about a/c condenser recall, to bring it in. My a/c stopped working 2 to 4 weeks before this letter, by the way. So, I thought this is what it was. I bring it in and rep. Michael C. handled our case. This was a horrible experience as, they held my car for 4 days, no calls, texts, emails. Then we had to call them(Michael C.) and he states the a/c is fixed as per recall, but a/c still not working, roughly ~$2500 to fix. No thanks, seems kinda sus... My family and I sucked it up, and dealt with no a/c. 2 years go by and then I get another recall letter about a/c compressor shaft seal leak. So, I bring it in. Then, rep. Alex says, it'll be 299.95, if there is nothing wrong with the seal leak. What choice do I have now. You send me 2 separate recall/warranty extensions( cover your xxx) about a/c, and then charge me $300, just to look at it!?!?!?!?!?!? I am not a mechanic. I don't know anything about air conditioning units. The way Honda and all of Open Road Honda Edison NJ, handled this is disgusting. I am probably never going near another Honda product again. Great engines? maybe, but xxxx your company is such TRASH. Be careful using their Service Center, as they always tried upsetting, on expensive as parts. A cabin air filter for $95.91, REALLY!?!? More
by cammo823
Employees Worked With
Michael Colombo
September 16, 2023
#1 Rude customer service at reception, never speak politely #2 How can they mark something as done where it was not done ? I know my tires always runs low on air pressure over the time. I left my politely #2 How can they mark something as done where it was not done ? I know my tires always runs low on air pressure over the time. I left my vehicle for service thinking they would check the tire pressure and upon receiving vehicle back I checked the receipt and said Tire pressure was checked, however I felt this was not done and when I checked all my tires were with low pressure 29/30. This raise suspicion whether they always do what they say ? #3 They send us complimentary coupon but give hard time to use them. Bought my vehicle from same place. I rarely use coupon but this time they really gave me hard time to use it. Why do you send coupon if this pisses you off when customer try to use them ? More
by Hiren Mehta
Employees Worked With
Do Sc
June 06, 2023
I only left 1 star because I had to. It should have been 0. I've been bringing my car Open Road Honda service in Edison since I bought the car back in 2008. Their service used to It should have been 0. I've been bringing my car Open Road Honda service in Edison since I bought the car back in 2008. Their service used to be pretty good, and because they have factory trained mechanics who are familiar with the vehicles it gives you a feeling of comfort. But this last time I've had the worst experience ever dealing with any car repair in my entire life. I dropped the car on 4/18 for an oil change the Service Advisor Mira called me and said the brakes were low and suggested that they also work on the suspension. She said they can return the suspension back to normal. I agree and pick up the car when it's done and notice now the car is pulling to the left whenever I brake. I bring it back to service and they said they will tighten the suspension a bit more and it should be good. I drive off again, and immediately notice problem is still there. I texted Mira and she called me back and said she will have to charge me a diagnostic fee to see why the car is suddenly pulling to the left. I'm somewhat confused by all of this and asked why you are charging a diagnostics fee when this problem wasn't there when I dropped my car off and you just fixed the suspension. Her response was I don't know if the car was doing that before, because she didn't drive the car. I asked to speak to the manager Kyle and had to leave several voice messages. He finally called me back and said the earliest they can look at the car again (3rd time) was Monday May 1st. I got the impression there was a more experienced tech who was returning on that day, so he wanted him to look at it. I dropped the car off the night before and the next day another service advisor Donna, called me and said the outer Tie Rod was damaged and had to be replaced. I obviously question how could tie rod be damaged when they just fixed the suspension. She didn't know. Once again, I called Kyle. Kyle called me back and asked if Mira told me anything else about the car when I initially picked it up the first time. She didn't mention anything. He said Mira should have mentioned the brake cable was damaged. Again, I question how the brake cable could get damaged after I dropped the car off for repair. He says valet guys might've done it while using the emergency brake. I suspect the tech obviously damaged the brake cable while he was working on the car or maybe they put a damaged broken brake cable from another vehicle, who knows . The fact that neither service advisor mentioned it during the 1st, 2nd or 3rd visit mean they were obviously hiding something. Well, a new brake cable was on back order, and almost impossible to get. It took several more days for them to find a used one from a nearby junkyard. Needless to say, I won't be returning to this Open Road Honda in Edison at all and will try my luck elsewhere. More
by halfmanhalfamazing07030
Employees Worked With
Mira, Donna, Kyle
April 29, 2023
Ripped torn up chairs in the service area is a disgrace and gives a bad impression of the dealer. $800 documentation fees. Waited 2 hours for a simple oil change. and gives a bad impression of the dealer. $800 documentation fees. Waited 2 hours for a simple oil change. More
by Dan
Employees Worked With
Michael Cislo
April 24, 2023
Had a great experience at Open Road Honda. Our salesperson VJ was courteous, kind and was respectful. The dealer is fair priced and is customer friendly. They answered all of my questions pati Our salesperson VJ was courteous, kind and was respectful. The dealer is fair priced and is customer friendly. They answered all of my questions patiently and happily helped with everything. Hope to visit soon for our next! More
by akanshashri
Employees Worked With
VJ LUND
February 09, 2023
We had a good experience at open road Honda. Mostly Honda staff were ready serve you as soon as possible. We had a good experience with VJ, KEVIN Mostly Honda staff were ready serve you as soon as possible. We had a good experience with VJ, KEVIN More
by Jay patel
Employees Worked With
Kevin Rosa, VJ LUND
October 15, 2022
I wish I could give zero star. ..before going for the car service, called CS team and confirm the walk in appointment, they took me in but out of 5 stupid service manager no on call ..before going for the car service, called CS team and confirm the walk in appointment, they took me in but out of 5 stupid service manager no on called for almost 40 minutes...was keep checking with receptionist , no help at all...I could literally see that no one is around and those 5 unprofessional service managers had time to chit chat talking etc... I didn't realize it is because of skin and color until white American walks in there.,. Racist management and team More
by VP
Employees Worked With
Service Department
