Open Road Honda

Excellent Sales staff. Very friendly, helpful & knowledgeable. Little to non-existent pressure, matched best price I had been offered. Let me tell you this was the best Car purchase I have ever m knowledgeable. Little to non-existent pressure, matched best price I had been offered. Let me tell you this was the best Car purchase I have ever made 7 I'm 60 years old. I highly recommend this dealer & these employees. Mr. McFall's Supervisor also deserves mention! More

I received extremely professional, informative and courteous service from Henry Li. I was very impressed with his familarity with the vehicle and his knowledge of its features. There was never any con courteous service from Henry Li. I was very impressed with his familarity with the vehicle and his knowledge of its features. There was never any confusion and the calculations of all payments were clearly explained. I will definitely recommend Henry Li and Open Road Honda to all my frends and relatives looking for car. More

From the moment I walked in, I experienced 5 star quality service. My salesman Henry Li listened to my needs and met them. He showed me several options which were in my price range that I could own my new Ho service. My salesman Henry Li listened to my needs and met them. He showed me several options which were in my price range that I could own my new Honda. Henry was highly knowledgeable about the car he was selling. I am very pleased with the Honda that I bought from Henry Li. More

If I had it to do again, I would AVOID this dealer. I saw the warnings on this post but decided to try them anyway to see if they could beat a previous offer on a similar car from another dealer. I had saw the warnings on this post but decided to try them anyway to see if they could beat a previous offer on a similar car from another dealer. I had a terrible experience there-had to walk out after being there 2 1/2 hours. The salesman George was very polite with no-pressure until numbers were discussed. I was then low-balled on the trade-in value and made to feel that my trade-in was extremely sub-par. Their trade-in offer was much lower than the competition. I was at all times very friendly and amicable. The Manager replaced the salesman to negotiate with me and he was extremely rude and confrontational. He raised his voice to me and he was not by any means, a gentleman. My offer was reasonable, and allowed for dealer profit. I had my own financing and could have purchased the car right then and there. I had done my research on all of the numbers. This dealer succeeded in alienating a potential customer. I left disappointed because I liked the car, but fortunately these guys are not the only Honda dealer in NJ, and there are many more Honda's to be had. I will be buying one tomorrow from another dealer who is not rude, and who offers a fair deal. More

ABSOLUTELY HORRIBLE AND RUDE CUSTOMER SERVICE.. Here is the story... I went online and requested a quote for honda pilot. I got a call after few hours and provided the quote. The quote seemed attractive, the story... I went online and requested a quote for honda pilot. I got a call after few hours and provided the quote. The quote seemed attractive, so I asked her to check with her sales manager again about the quote and then send me in "writing" so that I have proof of it. She checked with her manager and sent me the discussed quote via email. I liked the quote and asked to setup an appointment to see the vehicle. So far so good.. The HORRIBLE experience starts when I get inside the dealership... I go inside and request to see a salesperson.. first question I get asked is.. are you here to "SEE" the car or "BUY" the car? I said "BUY".. thats when I got some attention and salesperson asked me to have a seat. I told him that I already have a quote from online department and would like to buy the car. When I gave the printed quote from their own internet department, he took it and took it with him to show it to his sales manager. Comes back and says "there must be some mistake".... and I asked why? He said the internet lady seems to have made a mistake when providing you with a quote. He kept looking but couldnt find anything so said she probably quoted you for a lower model or a totally different car. I again said that she had confirmed with a manager and provided this quote. How can they both make a mistake. He brings in his sales manager (Absolutely RUDE guy) and he said "SHE MADE A MISTAKE... SO WHAT".. this is not the price. Very horrible and he, instead of apologizing to me about the mistake, he started to rude as if it was my mistake that I came in to buy a car from them. Talked rude and just went away. Sent someone else to say "they cant do anything" STAY AWAY!!!!!!!! I read about their horrible reviews before but still took a chance to go there since their quote was attractive. However, I think they are doing this purposely to get the customers inside their showroom and then try to sell their cars at a much higher price. WORST CUSTOMER SERVICE EVER... NEVER GOING BACK THERE. More

I had a recent visit to Open Road Honda in Edison NJ and I was treated poorly by so many other Honda dealers in the area so I decided to try Open Road this time. Well, Not only was everyone so helpful and f I was treated poorly by so many other Honda dealers in the area so I decided to try Open Road this time. Well, Not only was everyone so helpful and friendly there was 1 employee who went far and beyond to ensure I found and got the service and parts I needed in the most comfortable and simplest way possible. Christopher Serra basically held my hand through each step I needed and connected me with each person at Open Road Honda to make sure I got everything I needed promptly and efficiently. I am actually eager to return for my next service as this experience was the best so far hands down. More

I STILL OWN AN ACURA, AND ONE SINCE 2000. FOR MY FAMILY I WAS AT THE END OF MY LEASE WITH TOYOTA AND THEN I WALKED IN WITH INTO THE EDISON HONDA DEALERSHIP AND BOUGHT A PILOT AND THEN I RACED TO TOYOTA TO I WAS AT THE END OF MY LEASE WITH TOYOTA AND THEN I WALKED IN WITH INTO THE EDISON HONDA DEALERSHIP AND BOUGHT A PILOT AND THEN I RACED TO TOYOTA TO TURN IN MY HYLANDER. WHAT A RELIEF THAT I DONT HAVE TO DEAL WITH THOSE CUT THROAT SALES PEOPLE AT DCH BRUNSWICK ANYMORE.IN AN EFFORT TO SAVE MONEY I SHOPPED AROUND AND VISITED KIA & HUNDAI, WHAT A MISTAKE; LOWER CLASSED THAN TOYOTA. I AM STILL AMAZED AT THE DEAL THAT THESE GUYS HENRY - "MR. RAFIQUE" - TODD HELP PUT TOGETHER. I AM A HIGH EARNING CHIEF FINANCIAL OFFICER FOR A TECHNOLOGY COMPANY, BUT DO TO JOB LOSS AND HEALTH REASONS, MY CREDIT SCORE WAS DEPLETED. IT IS ON THE UPSWING OF BEING REPAIRED. THESE GUYS BELIEVED IN ME AND PUT TOGETHER A DEAL FOR ME THAT WAS EVEN BETTER THAN WHEN MY CREDIT WAS GREAT IN 2009 WHEN I BOUGHT THE HYLANDER. THE LEVEL OF SERVICES AND PROFESSIONALISM WAS GREAT AND ONCE MY ACURA LEASE ENDS N 2014, I INTEND TO BUY A SECOND PILOT. I HAVE A FAMILY OF SIX. I AM ECSTATIC WITH THE PILOT, BUT I COULD'VE BOUGHT A KIA, HYUNDAI, OR ANOTHER HYLANDER, AND I WOULD HAVE BEEN JUST AS HAPPY SO LONG AS THE EXPERIENCE WAS AS GREAT AS I ENJOYED AT HONDA EDISON. THANK YOU. CARLOS (CARL) ALMODOVAR SEE YOU SOON HENRY, HASSAN! More

I still have not received a refund for my deposit on a deal that fell through. They will not give me a straight answer about anything . The sales people and manager were incredibly rude, yelled at me, a deal that fell through. They will not give me a straight answer about anything . The sales people and manager were incredibly rude, yelled at me, and walked away twice. Avoid this dealership at all costs - it's surprising that they do any business at all. I'm used to the last minute cost increase game and expected it... but I never expected to be robbed and disrespected. More

Jerry was honest and professional right from the start. I spoke with 4 area Honda dealers and Jerry was the only one that was honest, followed through and called me back. The deal he presented was exactly wh spoke with 4 area Honda dealers and Jerry was the only one that was honest, followed through and called me back. The deal he presented was exactly what he delivered. He was 100% prepared for us to come in and pick up our car and made it the most enjoyable experience in a long time. Mo was also very helpful and patient helping us in many ways. What a great team HONEST and PROFESSIONAL More

I would like to thank for the courtesy extended to me on my visit to Open Road Honda for my Honda Accord LX 2013 lease. I thank from bottom of my heart for the exceptional service and information provide my visit to Open Road Honda for my Honda Accord LX 2013 lease. I thank from bottom of my heart for the exceptional service and information provided to me by OPen Road Honda Edison New Jersey. My special thanks for Mr.Muhammad Jibran Sales Associate - for making the entire process of leasing my car as so simple. Mr. Muhammad Jibran is very knowledge in all product & technical details of the automobile provided to me. He is very friendly and cooperative in making the deal to succeed. He explained me very well and answered all my queries. I recommend any one to visit Open Road Honda for their next vehicle purchase or lease Thanks Ramakrishna Atkuru More