Open Road Mazda of Morristown

I went to buy a car, and the experience I had with Sharif was awful! He has no customer service skills, and he is the most arrogant, unprofessional, and rude sales person I have ever dealt with in my entire was awful! He has no customer service skills, and he is the most arrogant, unprofessional, and rude sales person I have ever dealt with in my entire life. First, he does not know how to treat the customer in a professional manner, he is rude, not knowledgeable about his job, and on top of all that he is the most arrogant person you can deal with. Be careful with this individual, as he will write numbers in a paper (handwritten), that you don't even know where those numbers came from. When you approach him, he has no way to explain them to you. It was hilarious to see how he congratulated me on the purchase of a car, when he didn't have my credentials to run my credit and find out if I was really approved for the purchase. When I questioned him, he had the nerves to ask me why I was feeling as if he owe me anything. What a joke- the whole experience was very suspicious and extremely unprofessional, and I had no choice, but to walk away from the purchase. I went to two other Mazda dealers and the experience was completely different. The sale person at both were professional, knowledgeable, and the most important thing, they were there for the customer, and understood how to run a business. Sharif could benefit from a good customer service training, and learn how to respect others. It is very unfortunate that Mazda hires this type of individuals who are making the dealer lose business and look really bad. I was ready to make this purchase with a hefty down payment, and because of this individual's lack of customer service skills, Mazda lost the business. Way to go Mazda! More

New car Purchase I went in to just test drive a few models of the Mazda. I had never owned one before. Daniel Cirfelli was my sales manager. He was very informative an I went in to just test drive a few models of the Mazda. I had never owned one before. Daniel Cirfelli was my sales manager. He was very informative and was able to find me the car that was the right fit. Daniel was friendly and never pushy. In now own a beautiful Mazda CX-3 and I love it. Daniel is still there for me to reach out to with all my questions of how things "work". He gets back to me quickly. Overall nice guy and I had a very good experience. More

Best buying experience with this dealer. Very happy with the deal and smooth operation. I would definitely recommend for others that want to buy Mazda. Mazda CX-30 preferred package that I bought and very the deal and smooth operation. I would definitely recommend for others that want to buy Mazda. Mazda CX-30 preferred package that I bought and very happy with features and quality. More

Sharif - very good to deal with and informative I would reccomend Sharif and this dealership to everyone. He was superhelpful and explained the car to us. he was patient and helped us a lot I would reccomend Sharif and this dealership to everyone. He was superhelpful and explained the car to us. he was patient and helped us a lot More

Open Road Mazdz of Morristown Sherif did an excellent job working with me and meeting our budget for our thirty six month lease of the 2020 CX-5 and our trade in Sherif did an excellent job working with me and meeting our budget for our thirty six month lease of the 2020 CX-5 and our trade in More

Excellent experience with Julio Vilchez in Openroad Mazda Excellent service and experience with Julio Vilchez in Openroad Mazda Morristown, if you speak Spanish, there is no problem and it will make you feel Excellent service and experience with Julio Vilchez in Openroad Mazda Morristown, if you speak Spanish, there is no problem and it will make you feel as a family, sincere seller is the impression you have, he is always ready to help you, I recommend Julio 100%, excellent person. Excelente servicio y experiencia con Julio Vílchez en Openroad Mazda Morristown, si hablas español no hay problema y te hará sentir en familia, vendedor sincero es la impresión que llevas, él siempre está presto a colaborarte, recomiendo a Julio 100%, excelente persona. More

Very positive experience with Sherif /Daniel Purchased a 2020 CX-5 GT with premium package. Sherif/Daniel was excellent at explaining new features and the functions and use of all safety feature Purchased a 2020 CX-5 GT with premium package. Sherif/Daniel was excellent at explaining new features and the functions and use of all safety features. He provided superior customer interactions.He never rushed me to make decision regarding car purchase . Even after buying the car, he followed up with me about new car experience & offered me to help anytime. I recommend this dealership & Hats off to Sherif for outstanding customer service More

Excellent dealer. Particularly good for explaining features Very pleasant experience leasing a new Mazda CX-5. Clark Olver was excellent at explaining new features and the functions and use of all safety feat Very pleasant experience leasing a new Mazda CX-5. Clark Olver was excellent at explaining new features and the functions and use of all safety features. He provided superior customer interactions. Pricing was better than that offered by Costco auto buying program. Pat Rizzo was particularly good and patient at helping to clarify advantages and disadvantages of buying versus leasing. I chose the Mazda CX-5 over Subaru Forester and Toyota RAV4. More

Very positive experience. Josh is great. Straight forward pricing, no time wasting. I have leased a lot of cars in my life, I would put this in the top 2 best experience in the car dealership. Thank you very pricing, no time wasting. I have leased a lot of cars in my life, I would put this in the top 2 best experience in the car dealership. Thank you very much. More

Happy with my purchase and experience on a rainy day Just purchased a 2016 certified Mazda CX-5 and Bob Anasatasi was my salesman. He was very helpful, patient and NOT pushy. He made the entire experienc Just purchased a 2016 certified Mazda CX-5 and Bob Anasatasi was my salesman. He was very helpful, patient and NOT pushy. He made the entire experience hassle free and relaxing. I recommend him for anyone purchasing a car there More