Open Road Mazda

2015 Mazda CX-5 My sales rep Mark went above and beyond I wanted a 2015 CX-5 Gt the dealer didn't have It so they went all the way to Maryland to get the exact one I My sales rep Mark went above and beyond I wanted a 2015 CX-5 Gt the dealer didn't have It so they went all the way to Maryland to get the exact one I wanted. It took a couple days to locate but Mark kept in touch throughout the whole process he even provided the Vin and handled the insurance for me. I would highly recommend Open Road there currently under construction so the show room is small but the staff was very friendly and pleasant to deal with.. More

My wife test drove a 2012 CPO CX-9 and was quoted a price with her trade in. She was asked to leave a $100 deposit, which she did. We decided to buy the car and went the next weekend to purchase it. Neil with her trade in. She was asked to leave a $100 deposit, which she did. We decided to buy the car and went the next weekend to purchase it. Neil said the car was in a minor fender bender would not be available until the following week. We called him the next week and told us the car was totaled and was no longer for sale. A month later the car is still on their website, with a reduced price and when my brother in law called about it they said it was available and he could come test drive it. I don't know if it is because we are a mixed race couple or what, but they basically refused to sell us this car and obviously lied about the reason why. We bought another CX-9 from Lester Glenn and are very happy with it. We still have not received the $100 back despite multiple calls. The whole experience makes me very weary of this dealer, I would never go back there and advise others to avoid them, especially if you are a minority or a mixed race couple. More

Man did this place step up to the plate. They are currently undergoing renovations so its not an ideal showroom condition. Brian was past excellent. i dont know anyone else there but if i had to de currently undergoing renovations so its not an ideal showroom condition. Brian was past excellent. i dont know anyone else there but if i had to deal with anyone it would HAVE to be with Brian. The experience was too good. We did not go through all the nonsense of haggling and then hearing the manager trying to convince me yadda yadda yadda. I did my homework and we came in firm and they did what they had do to earn my business. i cant wait to see the finished product(renovation). If you are looking for a new Mazda (seriously ) - do your homework - and then go and speak to Brian. More

I wanted to test drive Mazda CX9 Sports trim. I called the dealership to check if they have that specific trim in inventory. My call was answered by Michael and he said that he will check and call me back the dealership to check if they have that specific trim in inventory. My call was answered by Michael and he said that he will check and call me back. I got a call back from him after 10 mins and he confirmed that they have one in their inventory and I could come down to test drive it today. After I reached the dealership, I met him to arrange for the test drive. He took my license and came back after 2 mins and said that they don't have the trim I am looking for!!! I told him that we just spoke 30 mins earlier and he confirmed that they have one. He said he was sorry for the confusion. Absolute incompetency. Would not recommend to anyone. More

Unethical dealership. I'm very shocked to see the positive reviews. The good reviews made to try to negotiate for a car and it was the worst experience I've had. The sales rep Darius was very nice positive reviews. The good reviews made to try to negotiate for a car and it was the worst experience I've had. The sales rep Darius was very nice guy. Over the phone we negotiated a price for mazda 3 which included dealer fees. I agreed to pay tax and DMV fee on top of that price. Darius got the approval from the GM. I am about 60 miles from the dealership so i wanted to be sure that the price was negotiated first before I attempted to go to the dealership to do the paperwork. My mistake was not getting that in writing. When we got there, I was offered pricing different than what we had negotiated over the phone. After getting in a heated debate with the floor manager over the cars.com pricing, the GM got involved. We then proceeded to talk to the GM as the floor manager was of no use. The GM then basically told us that we would have to pay $250 more. Since we were already there, we said what the heck we'll pay it. While the car was getting ready and the paperwork being prepared, we waited and waiting and waited. I couldn't believe that the paper work would take this long. When we were ready to sign the paperwork, we saw that they were trying to charge us dealer fees on top of the $250 extra that we agreed to pay. The fees were about $800 extra. It was clear that these guys wanted us in the door and they knew that once we were there, we wouldn't leave with out the car. We wanted a white mazda 3 2.5l GT manual transmission. Only 2 cars in a 500 mile radius so yes we probably would have paid a bit more to get the car but the amount they were charging in dealer fees and their unethical and immoral behavior made us go back home with out the car. I would highly recommend people to STAY AWAY from Open Road. I feel bad for Darius, my sales rep, for losing out on a sale since he was a nice guy stuck in the middle. However, I wish he had fought harder for me. He had everything written down on paper but for some reason GM didn't care to look at it. This makes me think that everyone was in on the scam. The only reason their prices are low is because they make up the difference by charging outrageous fees and dealer installed options that you have to choice to reject. With the experience I with them, I strongly urge people to STAY AWAY from Open Road. More

I had a great experience purchasing my new Mazda at Open Road Mazda of East Brunswick. All of the sales staff were knowledgeable on the vehicles there. This dealership has a very friendly environment and Road Mazda of East Brunswick. All of the sales staff were knowledgeable on the vehicles there. This dealership has a very friendly environment and the employees are very accommodating. I was skeptical of the Mazda brand prior to going to this dealership, however the staff really sold me on the quality and innovation of Mazda. I can't remember everyones names but they were very helpful through the whole process. Overall buying the car here was a no pressure situation and I'd highly recommend their service. More

My lease was up and my previous dealer is no longer selling Mazdas. I wanted to lease a new car, and I wanted another Mazda -I have owned five - but due to financial consderations, that was not possibl selling Mazdas. I wanted to lease a new car, and I wanted another Mazda -I have owned five - but due to financial consderations, that was not possible. Michael and Mark were wonderful. They made it happen - dealt with the banks, cut through the paperwork, found solutions and got me a deal I can live with - in less than 24 hours. They were polite, solicitus and never once made me feel uncomfortable about the finances. Every detail was attended to and I am sure that Open Road Mazda did not make any huge sum on this deal, but I was treated as if I were buying a fleet of cars. I wish, in these tough times, that more people would show this kind of commitment, courtesy and concern. More

I stopped by this dealership and immediatelty fell in love with Mazda cx9 which was on sale there. Mohamed explained me everything about this car and showed all features. Mike took over the financial par love with Mazda cx9 which was on sale there. Mohamed explained me everything about this car and showed all features. Mike took over the financial part and offered a good deal. At the same time, none of them was pushy, instead very friendly, patient and professional. I highly recommend this dealership and those guys as a great dealers. More

We knew we wanted a Mazda5 and found several listings at cars.com for this model at Open Road Mazda. We met with Frank in the lot and he was friendly, knowledgeable and patient. We bought the car that day a cars.com for this model at Open Road Mazda. We met with Frank in the lot and he was friendly, knowledgeable and patient. We bought the car that day and it has been great. I would highly recommend Frank and Open Road to anyone looking for a Mazda. More

This is my second time buying at this dealership... The first time was 6 years ago and ok but this second time was awesome. I called and spoke with Brian Trainor I told him exactly what I wanted and how mu first time was 6 years ago and ok but this second time was awesome. I called and spoke with Brian Trainor I told him exactly what I wanted and how much I was looking to spend and the color I was looking for, he called me back in 1 hour with exactly what I was looking for with the exception of the color I wanted... I went to the dealership that night after work and saw the car and of course test drove the car and I fell in love, and the color was actually perfect... The very next day I was I ready to pick up my new car I called him and told him I would be coming to get my car and I wanted to come in sign paperwork and be out... I then got a call from Mike who I believe is the sales manager unfortunately I can not remember his last name... He talked me into letting him run my credit to see if he can get me a better rate then my credit union and I was reluctant but I gave in and he did alot better and I went through mazda for my financing.. I told him I had to be able to come in sign paperwork and leave I did not want to be stuck there all night and he said that is what would happen and that is what happened... I had a GREAT experience with them and I would definitely recommend them and if I stick with Mazda for my next car I will definitely go back to them... I am VERY SATISFIED with this dealership.. Thank You Brian and Michael for making my experience in buying my first brand new car a good one... I did say the price of the car is great but I do think if I took more time on this I could have gotten it at a little lower price but as you see I wanted to be in and out and they did get me a little lower then I was willing to spend so I just took it... More