Orange Buick GMC - Service Center

My experience was awesome. Timely and efficient. Very pleased! Everyone was extremely professional and courteous and helpful to me. I’m definitely looking forward to my next visit with your service depar pleased! Everyone was extremely professional and courteous and helpful to me. I’m definitely looking forward to my next visit with your service department. More

Service was excellent but a sensor light that had been reset for me started going off again on the drive home. I don’t have the time to take it back in. reset for me started going off again on the drive home. I don’t have the time to take it back in. More

My salesmen (Chris) was excellent. He was very knowledgeable and experienced in the Buick SUV that my wife and I purchased. The staff is good knowledgeable and experienced in the Buick SUV that my wife and I purchased. The staff is good More

Well this is a hidden gem. They are fast and easy to work with. Bill was awesome to work with this dealer! And thank you with. Bill was awesome to work with this dealer! And thank you More

No waiting when I went in for oil change and check up done in about an hour. Car was cleaned inside and outside. Smooth appointment. done in about an hour. Car was cleaned inside and outside. Smooth appointment. More

Great friendly service. Scheduling a service at this dealership is easy and convenient. On the day of the service, Bill Murdock knew why I was there and had the vehicle taken Scheduling a service at this dealership is easy and convenient. On the day of the service, Bill Murdock knew why I was there and had the vehicle taken back into the service area. Upon completion I received notice that the service was done, ready for pick up. More

Frustrated, Ticked off Dropped car off at 7:50 for an 8:00 appointment. Check engine light was on. Asked if I was going to wait, I said no and used the shuttle to get hom Dropped car off at 7:50 for an 8:00 appointment. Check engine light was on. Asked if I was going to wait, I said no and used the shuttle to get home. I was told by the service rep that she would call as soon as they had some idea what was causing the warning. At 11:40 (almost 4 hours after I dropped the car off) I called to check and was sent to voice mail. Hearing nothing, at 1:48 I called and again was sent to voice mail. Still hearing nothing at 2:45, I again called and this time the service rep answered the phone. She asked me what she could do for me. I said the same thing that was on my previous two voice mail messages. She told me she was very busy and had not had a chance to check her messages all day. So I proceeded to ask what she found out about the "check engine" light. I was told that my vehicle had still not gone into the shop. I asked why almost 7 hours after my appointment my vehicle still had not gone in the shop. Her first response was that my 8:00 appointment was nothing more than a "check in time" and really had no bearing on when my service would actually be done. That there was a computer dispatch system that determined when vehicles went in based on various criteria which included, among others, if a customer was waiting. Since I was not I was lower priority. Apparently appointment time was not a criteria. (my assumption, not her words). So I asked her what I should expect regarding when my vehicle would be serviced. Her response, "probably tomorrow". Probably? No commitment , just a probably. I asked to speak with the Service Manager. When he called me back, he apologized and explained that he was short techs and they were behind. I asked him how many other appointments for that day were not met and was told 9. I should have asked how many of those 9 were scheduled for 8:00 am. We ended our conversation with him promising to have an answer to me by 11:00 am the next day. At 10:45 I received the call and we decided on a path forward with the vehicle and by 3:00 the service was complete. So what have I learned from this experience? I've learned, after 55 years of car ownership, that a service appointment is a commitment on my part but not necessarily on yours. Bring it in at your "check in time" and maybe we'll get to it today or if not, probably in a day or two. Next I learned that I should always wait with my car. That seems to warrant a higher dispatch priority with the computer. Also, I learned not to leave a voice mail with your service techs. 3 hrs after I left my first message, it still had not been listened to. Don't tell me that they are busy and get to them when they can. Not checking voice mail all day may be acceptable practice, but it is poor customer service. I said I would recommend this center. Reluctantly. From the vehicle service side, I was very satisfied .From a customer service aspect? Initial communications were non existent. If I had been told when I "checked in" that the vehicle may not go in until late that day or tomorrow, I would not be writing this review. If I had received a call or a return call back after my first voice mail, I would not be writing this review. Once I spoke to Mike Richardson, everything improved. However, at that point I was beyond frustrated. Good customer service is easy when everything goes right. More

Courteous and efficient! Thank you. One follow up issue when part comes in. I’ve been a customer for 28 years and still am pleasantly surprised at the quality of your service. when part comes in. I’ve been a customer for 28 years and still am pleasantly surprised at the quality of your service. More

You guys went over and above to get part and install it very pleased at a timely matter I will definitely tell my friends about you thankyou very pleased at a timely matter I will definitely tell my friends about you thankyou More