Michael Richardson

"Mike Richardson is excellent. He has restored customer..."

- AFRAZIER3 Verified Customer

Mike Richardson is excellent. He has restored customer confidence in the service department. Orange Buick should hold on to him. He is a pleasure to do business with. Robert Cicero is an experienced service advisor and is excellent to do business with.

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"Service Representative was great. The service was good...."

- jshealy7 Verified Customer

Service Representative was great. The service was good. GMC let me down by making me wait for parts, but finally delivered the part after I contacted them personally.

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"I had routine service including a multipoint inspection...."

- BRANDNERG Verified Customer

I had routine service including a multipoint inspection. 2 days later my rear wiper blade came apart. I felt it should have been identified initially so I returned to purchase a new blade. Mike identified me and installed the blade at no cost. He thanked me for bringing this to the dealership’s attention. This is excellent customer service. I will always recommend Orange Buick/GMC and return myself for service.

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"Always receive outstanding priority service from the team..."

- jeff@orlandonautiques.com Verified Customer

Always receive outstanding priority service from the team at Orange Buick GMC. The great service is the main reason we continue to buy new trucks from them.

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My wife’s Buick Regal spent over a week there. In time getting information about the status of repairs was like pulling teeth. My wife and I had to constantly reach out, when we did get information we would be promised time frames for contact or the vehicle and the follow through on either never came through. Ultimately it was costing more than originally mentioned because there were additional issues wrong with the car, thankfully Mike Richardson worked with us on the price somewhat, about the only redeeming part of this experience. I couldn’t recommend sending anyone to this dealership for service because their communication skills are just awful. At times instead of owning up to what has happened they simply tried to pin the lack of communication back on my wife and I for not answering the phone. Also a couple weeks after the repairs were completed the car overheated a hose had come loose. I had to get the car towed to the Goodyear I typically take it to and they determined it was most likely bumped or not connected properly by this dealership. So much for thoroughness, unless this was done out of spite for my wife and I getting upset with the level of service provided. In summary , please stay far away from this dealership if you can help it for your service needs. Jimmy Bilancione

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"I bring my car here because I know I will get the best..."

- hjwales828 Verified Customer

I bring my car here because I know I will get the best service. The employees are always friendly. I used to work here for over thirty rears.

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"Service was great. Fast and friendly The best i had and..."

- VICKDON Verified Customer

Service was great. Fast and friendly The best i had and believe me I went through a lot of dealerships. Highly Recommended. Never had a problem with anybody working there

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"Excellent work done by service team.Cleared a issue that..."

- TDZIADUS Verified Customer

Excellent work done by service team.Cleared a issue that has occurred before,electronic problems with this vehicle have been a problem since it was purchased with a factory defect,the car flooded from a defective windshield seal. The service Dept. is always top notch!

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"They service advisor Glenn and Director Mole are..."

- tlnguyen05 Verified Customer

They service advisor Glenn and Director Mole are excellent at customer service. I would not buy another GMC but because of them. I have not scraped this car.

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"Very helpful and got the job done. Appreciated that they..."

- gb0000 Verified Customer

Very helpful and got the job done. Appreciated that they brought my car home once the work was finished. I also like that my salesperson was there to make sure everything was taken care of.

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