Orange Coast INFINITI

Friendly workers I had to change engine oil for my qx50, people were so friendly and nice specially Eduardo. I always cone and get my engine oil changed here they are I had to change engine oil for my qx50, people were so friendly and nice specially Eduardo. I always cone and get my engine oil changed here they are always nice. More

Great Business Ethics About two weeks ago, my 2008 M35 temperature gauge started to rise up when on idle as I was doing business calls in the car but managed to turned off About two weeks ago, my 2008 M35 temperature gauge started to rise up when on idle as I was doing business calls in the car but managed to turned off the vehicle before it reached the overheat scale. I was on Beach Boulevard when it happened about 8 miles from Infiniti. So I called Infiniti and Tuan Nguyen took my call. He advised to turn up the heater in my car to make my engine cooler while driving the car and as I was slowly closing in to the shop about 1 mile at a time, I decided to have my car towed because I’ll run out of time and be late to pick up my daughter from school so I called Tuan again and he gave me a nearby towing service information which eventually brought my car to the shop in minutes. Checking in of the shop with a loaner was a breeze and was able to make it on time at my kid’s school. Then I was able to get back my car in a few days after Tuan’s regular updates on repair status. About 2 days later, the exact same issue emerges on my car again and Tuan was made aware immediately. Only this time I was in a location farther from the shop and I was assured that I’ll get credit towards towing services for this event. Another car loaner was issued to me while the car is in repair. The car got fixed in a couple of days and was able to drive my car again like nothing ever happened. I was so impressed about my experience to this Infiniti service station due to their great business ethics. They acknowledged that they have overlooked something and was very apologetic. I probably would not have experienced the same if I have brought my car to another location. Kudos to Tuan and the rest of the technical team for making it easy for me!!! More

5 star Everything was above average except for the price. I can get the things they did to my car for a lot less. I just have to comply since I’m on a lease. Everything was above average except for the price. I can get the things they did to my car for a lot less. I just have to comply since I’m on a lease. More

Great job every one. 100% This place is the best, the person that took my appointment was very polite, and when I showed up to my appointment 5 minutes late I was still helped This place is the best, the person that took my appointment was very polite, and when I showed up to my appointment 5 minutes late I was still helped right away. Everyone did a great job, my car got worked on right away, and it was done quickly and they even gave me a loaner car. When I got my car back it was washed and cleaned More

AMAZING THANKS TO KEVIN came in for a service, loved the service drive experience with the tablet. everything was quick and easy! i strongly recommend this place! ask for kev came in for a service, loved the service drive experience with the tablet. everything was quick and easy! i strongly recommend this place! ask for kevin hall ! More

Good as always I happen to have 4 Infiniti cars and I service them all here at Orange Coast. Eduardo and Kelvin both always help me. I wouldn’t service the cars anyw I happen to have 4 Infiniti cars and I service them all here at Orange Coast. Eduardo and Kelvin both always help me. I wouldn’t service the cars anywhere else. Very good service. More

Maintenance The team do very good job and good customer service Thanks Tuan and the technician My car run good and clean inside and outside Thanks again The team do very good job and good customer service Thanks Tuan and the technician My car run good and clean inside and outside Thanks again More

New Tires & Rear Brakes I went in for my regular service and was told I needed tires & rear brakes. I was given an estimate and was told I had until my next service to get t I went in for my regular service and was told I needed tires & rear brakes. I was given an estimate and was told I had until my next service to get them done if I needed time. I got another estimate so I could make a comparison. 2 weeks later I decided to return to the dealership to get the work completed. I was very happy I did. I dropped my car off early in the morning. They offered me a loaner car for the day. My car was finished by that afternoon. The cost was less than the estimate and I’m glad I had the work done there. The staff is so friendly and professional. More

Great service, long wait Waited about 10-15 minutes before anyone came to help. Gerardo was great and had the car ready when came back. However had to wait again 10-15 minutes Waited about 10-15 minutes before anyone came to help. Gerardo was great and had the car ready when came back. However had to wait again 10-15 minutes before being help. Could use more ppl at this location. More

Thoughtful customer service I had an amazing experience with the service department at Infiniti Orange Coast, particularly with Eduardo. He was a knowledgeable, personable, and g I had an amazing experience with the service department at Infiniti Orange Coast, particularly with Eduardo. He was a knowledgeable, personable, and great overall representative of the dealership and the brand. He gives customers the 5 Star experience that truly makes Infiniti a luxury experience. I will certainly be returning to OC Infiniti for future services and for my next car, the QX80 More