Orange Coast INFINITI

Excellent Customer Service Showed up with my car making a chirping sound near the engine bay. Not only did they diagnose and correct the issue within the hour, they were courteo Showed up with my car making a chirping sound near the engine bay. Not only did they diagnose and correct the issue within the hour, they were courteous and knowleadgeable throughout my stay. Wonderful staff at OC Infiniti. More

Where do I check in? Need to make it clear where to park and where to check in for service. I wandered around the Service Bay for 5 minutes trying to find a sign or someon Need to make it clear where to park and where to check in for service. I wandered around the Service Bay for 5 minutes trying to find a sign or someone to talk to. Once I connected with Eduardo everything was great, More

Great service Best service in town. Thank you so much for everything. Kevin Hall is the best service advisor I have ever been happy to work with. He should be pr Best service in town. Thank you so much for everything. Kevin Hall is the best service advisor I have ever been happy to work with. He should be promoted. Thanks again Peter Huynh More

Excellent Service Tuan was very professional and explained everything very clearly. My car was finished within the time specified and the car wash was great. Overall th Tuan was very professional and explained everything very clearly. My car was finished within the time specified and the car wash was great. Overall the service was excellent. More

20 minutes to be greeted. After pulling in for my 945 appointment, I stood outside my car for about 3 minutes, after that I went in search of an advisor. Once I found one, she After pulling in for my 945 appointment, I stood outside my car for about 3 minutes, after that I went in search of an advisor. Once I found one, she told me I would be checked in shortly; 17 minutes later someone finally came out to check me in. I requested an oil change and a tire rotation. After an hour he came back to let me know my car was done and in the wash, and that they skipped the oil change because I wasn’t due. It had been almost 6k miles since my last oil change, if I ask for one, and am paying for it, please do it. Another 45 minutes and it was done. No reminder reset, and two huge greasy palm prints on my hood. I am literally nevering coming back here. (They did comp the service, but that doesn’t give me my time back) More

oil change was very professional and polite. I was helped as soon I pulled in to the service. Took my car in ask me if I have any other concern. I just came in f was very professional and polite. I was helped as soon I pulled in to the service. Took my car in ask me if I have any other concern. I just came in for oil change .He ask me if I have time for a car wash ,I decline no time for that .Great service More

Service: Oil Change, Tire Rotation & Brakes Car service was good, but I reserve judgement as I'm only one day in to post-visit performance. Customer service is on par w/ a luxury brand. Car service was good, but I reserve judgement as I'm only one day in to post-visit performance. Customer service is on par w/ a luxury brand. More

Service Department My review is on the service department, Kevin which serviced my vehicle was a geat help. He was very accomdating even though i did not schedule an app My review is on the service department, Kevin which serviced my vehicle was a geat help. He was very accomdating even though i did not schedule an appointment. I would recommend him to anyone who wishes to service their infiniti at Orange Coast. More

Customer Review Great customer service all around from everyone here at this location. I am also including the service team as well They all worked very hard meeting Great customer service all around from everyone here at this location. I am also including the service team as well They all worked very hard meeting my needs. More

Great experience. Gerardo (in service dept) took good care of me. He was helpful, professional, and kind. This is my second experience with Gerardo and I will definitel Gerardo (in service dept) took good care of me. He was helpful, professional, and kind. This is my second experience with Gerardo and I will definitely seek his assistance on my next visit. More