Orange Coast INFINITI

Amazing experience with Kevin like always! I only come to see Kevin in the service department, he’s the best...I’ve been going there for years and it’s because he always provide great service, I only come to see Kevin in the service department, he’s the best...I’ve been going there for years and it’s because he always provide great service, Thanks Kevin! More

Great and friendly service Tuan was the service rep that assisted me. He was knowledgeable and friendly. I am usually not the type to have my car serviced at the dealership, b Tuan was the service rep that assisted me. He was knowledgeable and friendly. I am usually not the type to have my car serviced at the dealership, but this was a great experience. Tuan was friendly and knowledgeable and kept me up to date via text message about the status of my car. Ray in the service Dept was also friendly and knowledgeable. Ray set me up with my original appointment and set me up for a loaner car. With an experience like this, i will have my car serviced at Orange Coast Infiniti! More

Bare minimum I had to take my vehicle in 3 different times for them to finally resolve the transmission issue with my QX60. They then told me they replaced the tra I had to take my vehicle in 3 different times for them to finally resolve the transmission issue with my QX60. They then told me they replaced the transmission with a new one, but when I looked at the invoice it stated reconditioned. Not really a big deal, except when you try to pass it off as brand new. Also, they did not clean the vehicle as they stated they would. More

Service Dept is great! I have been impressed with the friendliness and professionalism of the service reps, especially Eduardo Ortiz. Whether I have an appointment or not, h I have been impressed with the friendliness and professionalism of the service reps, especially Eduardo Ortiz. Whether I have an appointment or not, he is always there to greet me and process everything quickly. More

always enjoyable It’s always a pleasure visiting OC Infiniti. Service associates are incredibly friendly and incredibly trustworthy. I have always had positive experie It’s always a pleasure visiting OC Infiniti. Service associates are incredibly friendly and incredibly trustworthy. I have always had positive experiences with this Infiniti location. More

Amazing service advisor. Twan, who was my service advisor was amazing and very helpful on getting my car fixed. Well definitely come here again if I have any issues with my ca Twan, who was my service advisor was amazing and very helpful on getting my car fixed. Well definitely come here again if I have any issues with my car in the future. He was really friendly and did everything he could on getting my car insurance to pay for electrical issues caused by a flood. The insurance finally decided to pay for the damages. More

Excellence This delearship is very welcoming, staff are all pilote and service is great. Any problems arise they are quick to solve and offer loaners for those w This delearship is very welcoming, staff are all pilote and service is great. Any problems arise they are quick to solve and offer loaners for those who need them. Shout out to Tuan the best associate out there! More

Fast and through Very personal and concerned about the price and making sure I was satisfied . Price was high but the service department worked with me to make it mana Very personal and concerned about the price and making sure I was satisfied . Price was high but the service department worked with me to make it manageable More

Awesome deal!!!!! I'm now a customer for life. I called in today and had an appt with Celia Cervantes. She was awesome. I had so many questions about the q50 and she an I'm now a customer for life. I called in today and had an appt with Celia Cervantes. She was awesome. I had so many questions about the q50 and she answered all them. While I was in the showroom the General Manager Ali Khan took the time out of his busy day to come and greet me. He assured me I was in good hands. I worked out the deal I wanted in no time. The Finance Manager Mansoor Ali was just great. He explained to me the different protection packages and finance options available to me. In the very end when I got my car Celia had put a giant red bow on it so I can take a pic. Her attention to detail is unbelievable. Mr Khan the General Manager also walked outside to thanked me for my business. I really appreciate the time and effort they put on my awesome deal. More

avoid at all cost or you will be lied to and overcharged! Bought a used car but they didn't want to honor the warranty to fix pre existing issues. Offered to give me full credit and sell me another car that t Bought a used car but they didn't want to honor the warranty to fix pre existing issues. Offered to give me full credit and sell me another car that they purchased specifically for me. I was strung along for weeks while we waited for the car to arrive and be certified. It when time came for me to go check it out, the manager I was dealing with was fired and I was told everything he had purchased was sent back. They talked me into a lease at 15k miles per year even though I drive 18-20k per year but I was stuck since they already sold my trade in and took back the used car. I signed electronically and made the mistake of not reviewing all the printed paperwork before I left only to find out a few weeks later that they only gave me 12k miles per year and $800 + full purchase price taxes less for the used car they took back. I brought it up to Their general manager and was told there was nothing they could do because Infiniti now held the contract. I called Corporate and was told the dealership was the only one that could change anything and had to do a rewrite. After going back to the dealership, the manager then told me not to worry about the mileage and they would take the lease back after two years and he would personally see to it that they find the right used car for me and I would have no penalties returning the car early. Well two years were almost up and I contacted the manager. He said I'd have to buy a new car and put a huge down payment because I would be upside down turning in the car early because I was responsible for paying out the whole lease. I tried every way to get them to honor their word and would've taken it to court if I had any physical proof of anything but I had nothing. I am now done with the lease and about to turn in the car this weekend. I am glad to be rid of it and will never again even think about doing business with infiniti or Nissan corporation in any way whatsoever! My rating is not only for the dealership but for their corporate and infiniti financial as well! Gaston was a nice guy and offered me advice but ultimately he represents the dealership and knew what they were doing. I spoke with a few former employees and they apologized like crazy for not warning me of the xxxx they knew I was getting into. More