Orem Toyota

The girls in the warranty and title departments were knowledgeable and nice. Bought vehicle sight unseen and relied on sales person and finance to take as good care of me as if I was there at the dealer knowledgeable and nice. Bought vehicle sight unseen and relied on sales person and finance to take as good care of me as if I was there at the dealership. When they were off, I had to wait a day or so for them to be back on duty. I couldn't get to Utah to pickup vehicle so it was transported. Unfortunately, there was no paperwork or temporary license so could not drive vehicle for two days until FedEx could deliver temporary license. Waited another week for licensing paperwork to arrive. Bought warranties and have no brochures/additional information to help me understand what I paid for and how to use it if necessary over the next four years. First time buying online and not likely to do it again. Nate said he'd take good care of me but I don't feel like that happened. I wasn't valued or appreciated and I certainly don't feel respected. To me it was all about moving a vehicle and getting the money. I originally believed buying through a Toyota dealership in Utah that it would be a win-win for everybody and something I could look back on with satisfaction of working with a good dealership and that I would do it again. While I got the vehicle I wanted, I think the whole interaction with the personnel and follow-through could have been, and should have been, a lot better. More

I was impressed with the dealership’s inventory. Everyone we encountered was helpful and very knowledgeable. A very ‘no pressure’ atmosphere. It was a pleasant experience all around. Everyone we encountered was helpful and very knowledgeable. A very ‘no pressure’ atmosphere. It was a pleasant experience all around. More

Austin Russell was our salesperson and I couldn't be happier with his service during our buying experience. He was efficient and honest and treated us well throughout the entire experience. Highly recom happier with his service during our buying experience. He was efficient and honest and treated us well throughout the entire experience. Highly recommend! More

My service rep, Andrew Bailey, is one of the best I’ve ever worked with. He is honest and hardworking and always wants to help the customer be cost-effective by going the extra mile. Very appreciated. He ever worked with. He is honest and hardworking and always wants to help the customer be cost-effective by going the extra mile. Very appreciated. He deserves a raise, straight up. My technician was clear and direct in his video assessment of my vehicle’s condition as well. More

Even with an appointment, I had to wait over an hour for my car to be looked at. Very disappointing my car to be looked at. Very disappointing More

Jeff was a great salesman. Got me the price I wanted. Nate was the opposite. Hid unwanted protection packages in the contract without telling us and made no effort to cancel th Got me the price I wanted. Nate was the opposite. Hid unwanted protection packages in the contract without telling us and made no effort to cancel the service contract that we did initially want when we signed. It started out as a great experience, but went downhill quick. I would not recommend this dealership as I'm sure they train all of their management and finance staff the same way. More

I was impressed by the level of service provided to me at Brent Brown Toyota. I felt valued and appreciated as a customer. Brent Brown Toyota. I felt valued and appreciated as a customer. More

Always a pleasurable experience- especially clear explanation of current and future needs for my van. Very courteous. Been coming here for service for over 10-12 years and very satisfied explanation of current and future needs for my van. Very courteous. Been coming here for service for over 10-12 years and very satisfied More

I dealt with Jeff, Miya, and Charlie. All were very professional. Jeff worked with me to get the best deal possible, and I think I got a really good deal! Thanks Jeff! All were very professional. Jeff worked with me to get the best deal possible, and I think I got a really good deal! Thanks Jeff! More

Everyone is so kind and so helpful! They make the process easy and not stressful! They make the process easy and not stressful! More