Orem Toyota

We came in for a recall item but were never really told what was involved or what was being recalled. Further explanation would have been nice. what was involved or what was being recalled. Further explanation would have been nice. More

Nice and friendly, however I did not enjoy their sales approach. They were overly concerned with getting us to make a decision on the spot without taking time to think over their offer or comparing it wi approach. They were overly concerned with getting us to make a decision on the spot without taking time to think over their offer or comparing it with other options. More

This dealership is nice and friendly. Good customer service. Have nice vehicles. Although they still have disclosed my whole service report to me yet. Dang. service. Have nice vehicles. Although they still have disclosed my whole service report to me yet. Dang. More

The appointment was easy to get, the wait time was great only took about 1/2 hour the people were friendly and took care of all our needs. Thanks! only took about 1/2 hour the people were friendly and took care of all our needs. Thanks! More

From getting the notification about a truck that became available to getting there and actually seeing it. I feel the customer service was wonderful! You met our needs and answered our questions and took c available to getting there and actually seeing it. I feel the customer service was wonderful! You met our needs and answered our questions and took care of us. More

She truly give you the best deal ! Rylee is a very knowledgeable and very customer advocate. We really loved her that she was honest and gave you the best deal! She is very easy going a Rylee is a very knowledgeable and very customer advocate. We really loved her that she was honest and gave you the best deal! She is very easy going and nice person to work with ! We will definitely choose her again for next car. More

They did fantastic. With the amount of work that needed to be done it was completed in a timely matter. They were also very sweet in helping understand everything to be done it was completed in a timely matter. They were also very sweet in helping understand everything More

Great first visit Joe Grotton was the attendant who cordially checked me in yesterday. This was my first visit to the service department at Brent Brown Toyota, and I h Joe Grotton was the attendant who cordially checked me in yesterday. This was my first visit to the service department at Brent Brown Toyota, and I had a great experience. Joe was very helpful in getting me in quickly, showing me where to wait, and then helping me find my vehicle upon completion. More

I've been a customer of Brent Brown Toyota for service on my 2000 Avalon for about 12 years. I have been very happy with their service. At my last service, I decided that it was time to get a new vehicle. my 2000 Avalon for about 12 years. I have been very happy with their service. At my last service, I decided that it was time to get a new vehicle. When I picked up my old car, I went out to look at some newer cars. I picked out a Certified Used 2019 Avalon with very low mileage. Salesman Rick Elliott was very helpful and when I filled out the paperwork, he was very efficient with his assistance and explanation of "Certified." I have to say that I am very disappointed in myself AND in Brent Brown Toyota. After I had signed the papers and scheduled the wiring of my down payment, I went home and looked up 2019 Toyota Avalons to see how I had done. Sadly, I found that there is a January 13, 2020 recall notice, which indicates that there may be a problem with the fuel pump that might cause the car to stall at high speeds and the engine may not restart. As of this date Toyota does not have a solution. I am not happy having a "new" car that I do not feel comfortable driving everywhere. I am aware that dealers only have a responsibility to notify buyers of recalls on new cars. I was told that the problem will be fixed at no cost to me, when the solution is found. Unfortunately, that doesn't solve my problem of having a car that I can't freely (because of my fears) drive anywhere. I would have at least liked some sympathy--even if no compensation was given for a defective "Certified" vehicle. I know the in-laws of a sales manager there and I had the "gall" to ask that he be asked how that sales manager would feel if his parents were driving my car a long distance. As he wasn't there, the salesman asked the question of the sales manager's boss--and the boss asked what that had to do with anything and said he was offended by the question. When I called Toyota's help line to ask if I should be worried about driving my car on freeways, I was told that Toyota is leaving that decision to owners. Hopefully, I will do better research before buying a car anywhere in the future. More

I had my car regular Service done This center is an excellent facility and a very quick response. They explain properly base on need and we can decide which are the service immediately This center is an excellent facility and a very quick response. They explain properly base on need and we can decide which are the service immediately need. I am very going there and get service each time. More