Orem Toyota

Great! Great service and friendly environment. I would recommend the sales person to anybody looking for a good deal and a quality car. In the Utah valley ar Great service and friendly environment. I would recommend the sales person to anybody looking for a good deal and a quality car. In the Utah valley area. More

First service call for new Highlander Started out a little uncertain when the greeter said I needed to wait for Alema, but cleared after talking with him about what was going to happen wit Started out a little uncertain when the greeter said I needed to wait for Alema, but cleared after talking with him about what was going to happen with my Highlander. More

quick, easy, trustworthy I was in and out quickly. I could have it done more inexpensively in a local shop, but the dealership has so far shown itself to have highly competent I was in and out quickly. I could have it done more inexpensively in a local shop, but the dealership has so far shown itself to have highly competent technicians and to be honest with me. More

Wonderful experience with staff and employees. Would recommend this facility to anyone. Very knowledgeable and fun to be with. Helped with future service to v experience with staff and employees. Would recommend this facility to anyone. Very knowledgeable and fun to be with. Helped with future service to vehicle More

Took a long time to process the vehicle. The check in time was long. The wait time went fortyfive minutes over. Ughhh! Time is money. I felt I wasted a lot of money at this dealership. The check in time was long. The wait time went fortyfive minutes over. Ughhh! Time is money. I felt I wasted a lot of money at this dealership. More

Great exoerience I felt like even after the sale that I could stop by with questions and they would gladly help. For seniors that is SO important. I felt like even after the sale that I could stop by with questions and they would gladly help. For seniors that is SO important. More

Tire leak Initial patch didn't work for a slow leak. "Can't patch over a patch." So two new tires needed. Specified the wrong tire to be replaced. "We'll match Initial patch didn't work for a slow leak. "Can't patch over a patch." So two new tires needed. Specified the wrong tire to be replaced. "We'll match the Costco price." Didn't have the Michelin tires in the right size (but did have them in the wrong size that was initially specified, which causes one to wonder.) Multiple calls that weren't returned through the day. More

One of the few times I felt like a salesman listened and wasn’t trying to force me to do something I didn’t want to do. best car buying experience I ever had. wasn’t trying to force me to do something I didn’t want to do. best car buying experience I ever had. More

Fair prices but LOTS of waiting for promises they weren't fulfilling. We bought a used van. While we were signing papers, they told us they were detailing the van (it LOTS of waiting for promises they weren't fulfilling. We bought a used van. While we were signing papers, they told us they were detailing the van (it really needed it!) and fixing the brakes which squeaked. So we waited and waited and they stalled and stalled. After we signed the papers and finally went out to our new (to us) van, they hadn't done either of those things. We had to bring the van back for them to fix the brakes and we cleaned the van ourselves. Also very upsetting was the fact they pulled my credit (which is excellent-812) FOUR times. FOUR TIMES! So unnecessary and I'm still super mad about that (and it was because of their lack of following through things). Also, don't bother on anyone calling you back when you leave a message with the service dept. The day they did fix our brakes I had to call three times to get in touch with the person doing our vehicle's service. One of those times I was on hold for 14 minutes (their excuse was "phone difficulties"). BUT, they did give us new floor mats (which was actually to cover the fact that they didn't detail the vehicle) and gave us a full tank of gas. But we're glad we have new mats. And they did end up fixing the brakes ("out of the kindness of our hearts"). More

Would never purchase another car from Brent brown I have regretted my purchase from this dealer since the first week. They made promises that have not been kept since day one . The finance manager was I have regretted my purchase from this dealer since the first week. They made promises that have not been kept since day one . The finance manager was the worst pushed me into buying an extended warranty and the next day when I was trying to cancel he would not pick up my calls or return them . I finally showed up the next week after several calls to his office and had no excuse. More