Orem Toyota

Service - Toyota Tacoma Online scheduling was easy - received confirmations/reminders via text and email - pulled right in at scheduled time with no waiting - service was com Online scheduling was easy - received confirmations/reminders via text and email - pulled right in at scheduled time with no waiting - service was completed within the quoted time frame. More

Declining service quality I previously have serviced my vehicle twic at Brent Brown with excellent service. Unfortunately that no longer seems to be the case. I dropped off my I previously have serviced my vehicle twic at Brent Brown with excellent service. Unfortunately that no longer seems to be the case. I dropped off my vehicle for a recall fuel pump replacement and had recently been in Alabama where they had quoted a 2 1/2 hour job length. Not having that time available on the road, I waited until returning home and was informed the job would be 4 1/2 hours. I had planned on waiting for the vehicle and then had to scramble for a ride. When the vehicle was finished it turned out to be 2 1/2 hours. As I left the dealership, I realized I had a warning light on and discovered the hood was not latched. The service department at Brent Brown needs to improve their quality of work. More

Always questionable service every time my truck is serviced there are always problems. The service before this one, they did not insert my oil dipstick fully. Fortunately I am al every time my truck is serviced there are always problems. The service before this one, they did not insert my oil dipstick fully. Fortunately I am always suspicious so I popped my hood when i got home and checked to see if everything looked fine - noticed the dipstick and shoved it in correctly. This time there are three issues but I haven't had time to get my truck back in for follow up: oil is leaking on my driveway; the air conditioner makes a loud noise when I turn it on; and my clock won't keep time accurately - none of these issues were present prior to this recent service. There have been other issues in the past but I don't remember them specifically so I can't rehash those here at this time. If it weren't for my "wheels for life" deal and requirement to have my truck serviced by BB I would have my service done in Salt Lake county where it is much closer to my home. I pay a ton of money to keep my truck running properly and I don't drive it much (only 93K miles in 13+ years) so it is extremely disappointing when BB doesn't have the same concern or care for my vehicle - I even bought this truck from BB. More

Not a good experience Felt like I was not important and given wrong information that made the experience worse than it should have been. I needed to call and talk to a mana Felt like I was not important and given wrong information that made the experience worse than it should have been. I needed to call and talk to a manager before anything was actually done. More

Great Experience Smooth, fast. What I wanted. No hassles or aggressive sales. Got in an out quickly, which is what I wanted. Thank you so much. Great. Smooth, fast. What I wanted. No hassles or aggressive sales. Got in an out quickly, which is what I wanted. Thank you so much. Great. More

4Runner Purchase We had a great experience with the purchase of our new 2020 4 Runner. Everything went smoothly and the purchase was completed easily. Thank you! We had a great experience with the purchase of our new 2020 4 Runner. Everything went smoothly and the purchase was completed easily. Thank you! More

Terrible service I've been trying to contact someone. I don't even know if the service was done. I don't know how my tires are doing, I don't know how anything on the I've been trying to contact someone. I don't even know if the service was done. I don't know how my tires are doing, I don't know how anything on the car is doing. They guy that was in charge handed me a piece of paper (While he was in the middle of a conversation with someone else), and I asked, "Don't I need to sign something?". He said, "Nope". The paper just said, "synthetic". I assumed this meant I had an oil change. I have no idea. I didn't sign anything and he didn't go over anything about my car. So impersonal. It took over an hour. But, what took over an hour? Did they do the work that was supposed to be done? I have no idea. He calls my name to tell me my car is done, but is sitting there talking to someone else, doesn't say excuse me to them or anything, just hands me the keys and tells me where my car is. I was really ticked. I usually don't have any problems. I wasn't happy with that gentleman at all. He's never helped me before, and I hope he never does again. More

I am very happy with my buying experience. The sales rep, Dallas was great to work with. I would recommend Brent Brown Toyota but especially recommend Dallas! rep, Dallas was great to work with. I would recommend Brent Brown Toyota but especially recommend Dallas! More

Toyota purchase We went to Brent Brown Toyota, originally just wanting to drive a Highlander and a 4 runner. We are an older couple and had not purchased a vehicle in We went to Brent Brown Toyota, originally just wanting to drive a Highlander and a 4 runner. We are an older couple and had not purchased a vehicle in a long time. We were shopping around to find the perfect vehicle which would fall within our budget. We received a personal referral to Brock Wallace, who sat down and had a very nice discussion with us - it was obvious that he wanted understand our needs and help us chose that right vehicle. We did not buy that day, but after quite a bit of shopping around, we decided to buy a Toyota 4 runner and returned to Brock and Brent Brown to make our final purchase. Brock is honest, open and did not pressure us. He was patient and very pleasant to work with, made us a great deal, and we recommend him highly for your next vehicle purchase! More

Rylee was super helpful in getting me my dream truck at the price I wanted and had it shipped safely to me in Hawaii! Totally worth the wait the price I wanted and had it shipped safely to me in Hawaii! Totally worth the wait More