Orem Toyota

Great Service Department I have taken my Highlander to Brent Brown for its service since I bought it in 2017. They are very quick to get you in. The service personnel that I h I have taken my Highlander to Brent Brown for its service since I bought it in 2017. They are very quick to get you in. The service personnel that I have worked with are professional, friendly, knowledgable and always ready to help. I would not hesitate to recommend them to anyone. More

TO THE POINT I HAVE BOUGHT SEVERAL CARDS FROM BRENT BROWN. THEIR SERVICE IS AMAZING! I AM ONE WHO CAN TOTALLY GET OVERWHELMED AND SIDETRACKED BUT TODD (MY SALESMAN I HAVE BOUGHT SEVERAL CARDS FROM BRENT BROWN. THEIR SERVICE IS AMAZING! I AM ONE WHO CAN TOTALLY GET OVERWHELMED AND SIDETRACKED BUT TODD (MY SALESMAN) AND KELLY KEPT IT SIMPLE AND ON POINT. I HAVE NOTHING BUT GOOD TO SAY ABOUT THE BRENT BROWN TEAM! More

After tire rotation my air pressure light was on! I went in for a tire rotation and was surprised when they didn't recommend replacing tires since I was slipping around on wet roads. When I mentioned I went in for a tire rotation and was surprised when they didn't recommend replacing tires since I was slipping around on wet roads. When I mentioned something to my salesman he looked at the tires and recommended they be changed. Then I get out to drive away and my tire pressure light is on. I'm not sure the service I paid for even got done and it took over an hour to complete! I took the risk going in a second time after my first experience which was also not great. It shouldn't take over an hour for an oil change and it REALLY shouldn't take over an hour for a balance and rotate which may or may not have been done. I will not be going back and I'm certainly glad I learned that lesson with minor maintenance, I'd never trust them with a major repair! For the sake of the guy who helped me, he did a good job of handling the situation and was friendly. More

My first experience It was easy and quick. Meagan was my advisor, even though I was a walk in, she made sure my vehicle was taken care of in a timely matter. She made sur It was easy and quick. Meagan was my advisor, even though I was a walk in, she made sure my vehicle was taken care of in a timely matter. She made sure, I knew everything that was being serviced for my vehicle, and explained thoroughly what would be done for my next visit. I look forward to coming back for my next visit. More

Great service and very professional The service personal are well experienced, helpful and qualified to answer my questions. They know the product! The customer service check in area is The service personal are well experienced, helpful and qualified to answer my questions. They know the product! The customer service check in area is a great business model. Also, the waiting area is designed for customers wait times, magazines, snacks, and TVs....comfortable !! More

2-hour oil change for the last three visits Never go to Brent Brown for a routine oil change. I bought the package which offered three synthetic oil changes for a reasonable price. What I didn't Never go to Brent Brown for a routine oil change. I bought the package which offered three synthetic oil changes for a reasonable price. What I didn't expect was how long they take to complete the oil change! I waited in the lobby for over 1 1/2 hours for each change. I waited for 2 hours for the last oil change! I understand a long wait for repairs, but for a simple oil change? This is ridiculous! From what I can tell by the number of cars that drive up in the service bay, they way overbook their reservations. You would think that a reservation would get you in and out faster, but it doesn't! More

Approach is not super customer-friendly It would be nice to not be hounded every time I go there about making an appointment. I understand that appointments help Brett Brown, but they're inc It would be nice to not be hounded every time I go there about making an appointment. I understand that appointments help Brett Brown, but they're inconvenient for customers. competitors don't even mention having to have an appointment and it is super nice. The prices seem to keep going up. Getting my car detailed is now more than double what it used to cost, because they said they did a market analysis and realize that they could charge more. Again, not customer-focused. The shuttle service can be super slow. Other dealerships use ride-sharing. There is terrible cell phone coverage for AT&t inside their showroom. they try to call me to let me know my car is done and I can't receive the calls. They don't speak clearly on the intercom. They need to remove some TVs from some of the waiting areas. Some people don't want a TV blaring while they wait. I spoke to a salesman about looking at the new Prius, and he said he would come and find me in a few minutes and pull a Prius up to the front so I could test drive it. I was there six hours and they never came and looked for me. That's just stupid because I'm in the market for a new Prius. Do they want to sell cars or not? His name was Ismael. What happened to Mike the service manager? He was amazing. He was focused on the customers instead of the needs of Brent Brown. More

Great Service Brent Brown Toyota has always been great to work with. Their staff is professional and friendly. The waiting area is comfortable and they are effici Brent Brown Toyota has always been great to work with. Their staff is professional and friendly. The waiting area is comfortable and they are efficient in their work. More

Too long! When I signed in, I was told that Kyle I think was going to be managing my service but they couldn't find him. After waiting for a few minutes, Alma When I signed in, I was told that Kyle I think was going to be managing my service but they couldn't find him. After waiting for a few minutes, Alma (?) said she'd take over. I was there for my new car's 5000 mile service but my car has only 2700 miles so I said not to change the oil or rotate the tires and I would bring it back when it had 5000 miles. I did agree to the multi-point inspection and asked them to pump up the tires to 44 lbs so they would last a little longer. She said it would take 45 min. tops. I ate my lunch and watched TV and lost track of time. When i realized it had been 90 min. i walked out to the service bay. My car was there with the door open and nobody in it. After 5 min of waiting I asked and Alma and came bouncing out and said she was sorry for the long time but had had a distracting customer and rolled her eyes. My car had not been washed as I expect with a service. Alma was all smiles and sunshine but that does not make up for 90 min for a quick inspection and pumping up the tires. I don't know if I'll be back for the rest of the 2 year free service, to be honest. It seems to me that no one was paying any attention to my car and if I'd continued watching TV it would have been closing time before anyone noticed. More

Friendly service So it was a friendly service appointment. The service rep. Chris was helpful and made me a quick appointment answering all my questions. Afterword my So it was a friendly service appointment. The service rep. Chris was helpful and made me a quick appointment answering all my questions. Afterword my truck drove great. It needed to have a needle bearing replaced which they did in less than four hours and since then has had no problems. More