Orem Toyota

Great service Always great service. They go out of their way to make sure everything is right. Always friendly and respectful! Travis. Skyler. Brian are all super. Always great service. They go out of their way to make sure everything is right. Always friendly and respectful! Travis. Skyler. Brian are all super. Thank you More

Pleasant Environment to Hang out I waited for my car to be taken care of and was able to have a warm cup of coffee on a freezing day as well as some fresh popcorn! The area was comfor I waited for my car to be taken care of and was able to have a warm cup of coffee on a freezing day as well as some fresh popcorn! The area was comfortable and I was able to get some work done while waiting. All the members who helped me were very nice and got me exactly what I needed without feeling like they were trying to sell me more than I needed! Thanks Zack! More

Love coming here every time I have bought 2 vehicles from Brent Brown Toyota and have always had a great experience. The salesmen are incredibly nice and the managers work with w I have bought 2 vehicles from Brent Brown Toyota and have always had a great experience. The salesmen are incredibly nice and the managers work with what you can actually do. The service department as a whole is wonderful. They are quick, nice and caring. They get your vehicle in and out as fast as possible with a very thorough inspection. I always feel safe when I leave. More

Great and fast service They’re very polite and attentive; they’re thorough in explaining what services will be done and how, the conclusions at the end of the service and ju They’re very polite and attentive; they’re thorough in explaining what services will be done and how, the conclusions at the end of the service and just overall very detail oriented. They’re efficient in their work which makes them faster so you can get your car back as soon as possible. I love them! More

Great customer service I was very impressed with the attention that they have for their customers. Very friendly staff. I would really recommend their services to all my fri I was very impressed with the attention that they have for their customers. Very friendly staff. I would really recommend their services to all my friends! More

This visit was a no hassle experience. . Everything was completed on time and everyone is always friendly to work with...however it would be nice to get a complementary car wash after service Everything was completed on time and everyone is always friendly to work with...however it would be nice to get a complementary car wash after services. More

Quickest car buying experience in years Drew was prepared for us and easily explained our options. He was very informative, Drew made sure we looked at alternatives and that we got exactly w Drew was prepared for us and easily explained our options. He was very informative, Drew made sure we looked at alternatives and that we got exactly what we wanted. More

Great staff They have great staff and always willing to help you. Got my truck right in and finished quickly. Answered all my questions. Always can fit you into t They have great staff and always willing to help you. Got my truck right in and finished quickly. Answered all my questions. Always can fit you into their schedule. More

Easy and courteous I needed to make a service visit. It was so simple to go online and make the appointment. Then when I arrived my service consultant was there to che I needed to make a service visit. It was so simple to go online and make the appointment. Then when I arrived my service consultant was there to check me in and help me with my service. I was out the door and to my appointment in a few minutes. I returned and the car was waiting for me. A quick checkout and I was on my way. More

Everything has been pretty...acceptable, not wowing We purchased our first car from BBT—a shiny new Toyota Corolla. We love the car. We did not love the sales experience (who ever does?) and in spite of We purchased our first car from BBT—a shiny new Toyota Corolla. We love the car. We did not love the sales experience (who ever does?) and in spite of our frustration with the constant upselling we just wrote it off as a life lesson. We won’t buy another car from BBT. We returned for the following three years for regular service visits and ended up replacing three tires...or was it four? We paid for at least two new tires because of screws and then at one point the tire we were replacing was under the year warranty. I think. We recently had to have our battery replaced after three years. I don’t know if that’s super standard, I think Google said 4 years is average...either way. We also paid for the Toyota Care Plus program after the original service plan expired (at 30,000 miles or something??). This program apparently doesn’t cover anything but maintenance checks and oil changes. So as you can tell we haven’t exactly had a “new car experience” where you assume you’ll drive off the lot and not deal with issues for years to come, but tires and batteries are exceptions to that I suppose... But I digress. Didn’t like the sales experience. The support experience has always been, in a word, acceptable. Didn’t ever feel really wowed by the customer service, never really felt valued, sometimes even felt the “upselling” again (with the Toyota Care Plus program). Every time we go in we don’t even bother trying to make an appointment anymore because there never seem to be openings on the schedule (maybe we are just blind because we definitely tried)! And then we go in and they tell us “oh well...if you don’t have an appointment we may not be able to get to it...” Then they do, so props to them. You’re probably wondering why we keep going back to the dealership...because we love our car, and we just assume the dealership will do best by her. And maybe preserve whatever potential warranty there may be left over? There’s one exception—let’s end on a positive note—one of our visits for a tire issue I just loved the service. That was the manager (wish I knew his name). It was everything I’d want in customer service (feel valued, feel like they WANT you to have a good experience, honest and helpful feedback about the problem). Five stars for him. More