Orem Toyota

Can never make 5000 mile contractual service appointment Worst - Impossible to get an Appointment For The Contractual Free 5000 Mile Service Contractually we have to receive a 5000 miles full service, dia Worst - Impossible to get an Appointment For The Contractual Free 5000 Mile Service Contractually we have to receive a 5000 miles full service, diagnostic, oil change, fluids filled up, and tire rotated. Every 5000 miles I call to make an appointment, have done so 5 times. I always have to call about 3+ times to get that appointment. Usually, actually always during the past 4 times, I had to practically yell at the receptionist to help me get the appointment because the service department has been unreachable, never answered the phone, and never called me back as their phone system had promised. By that time I was already irate with that bitter taste in my mouth. It was already bad then going there and having to deal with people who made you feel they don't want you there to begin with. The fifth time after seeing the same pattern again, I finally gave up and went to Walmart and rather paid $55 for Synthetic Oil Change and tire rotation. At least I didn't have to drive so far and spend over 2 hours waiting there with the popcorn smell that gives me a headache and the people around me that make you feel like they are doing you a favor. So I complained on google.com- wrote my first review. An online rep replied with the words "It is never our intention to make it difficult to get a service appointment". And that is just it, it dawned on me. The 5th time I wanted to get my CONTRACTUAL 5000 miles service, it again was impossible to reach anyone. I just do not think they want to call you back and they do that on purpose, I bet. After reading the reply to my complaint, I am nearly sure that they intentionally avoid calling you back and making it difficult to get your contractual service because frankly, that is how they can save money if they can get you angry enough so you won't go there anymore to collect on the free service. The bitter taste can't be easily washed away, no matter what they do now. There is nothing to be said to get 'yourselves' out of it. They can say whatever they want to, I will just never go back there. I was going to buy another new car this year. BTW, Jon Jones was my sales guy, and he is also a good friend of mine. I know his family really well. I have nothing against him at all. He helped me buying our new car at Brent Brown and I couldn't be happier about the purchase, .... if it wasn't for the bitter after taste that ruins my positive buying experience entirely! Very disappointing. And I hate it that I have no other recourse than posting a few reviews about my experience. IN RESPONSE: Karyn replied and asked that I call her.... to do what? To talk about that? There is nothing to talk about, unless they give me new tires and 3 x 5000 mile services.... But, never mind, that is just another headache, I don't want to feel angry. So it is easier to just go somewhere else. If they asked only Jon Jones who Thomas Fox is, they could find out very well my phone # and they have my email address, so there is no excuse to contact me, it's because I am going to get irate again if I have to call that Brent Brown office one more time and get another voicemail... remember? They don't like calling you back. I am willing to bet that if I make an appointment for service after my 5000 mile free service segments are over and I have to pay for it, I am willing to bet that the receptionist is probably instructed to put you through to a live service department rep and you will never have to leave a message, or if you do leave a message, most likely they will call you back right away. I am willing to bet that paying customers get appointments easy there at Brent Brown, only that they have forgotten that I paid for these 5 services that they made it such a hassle to get. You bet I am irate! More

Buy out my lease ryan and Kerry were excellant in going through the details. The finance manager also very pleasant. Their friendliness and easy chat put me at ease. ryan and Kerry were excellant in going through the details. The finance manager also very pleasant. Their friendliness and easy chat put me at ease. More

Really Great! Great service, love coming to Brent Brown. They are super friendly and always get the job done in a timely manner and make you feel like you are at ho Great service, love coming to Brent Brown. They are super friendly and always get the job done in a timely manner and make you feel like you are at home while waiting. More

Best Toyota Dealership The service department at Brent Brown Toyota always treats me right. It’s the only Toyota dealership that I go to. Keep up the good work. The service department at Brent Brown Toyota always treats me right. It’s the only Toyota dealership that I go to. Keep up the good work. More

Great Experience I had a great experience with Brent Brown's Service Dept. I received prompt service when I arrived. They were all friendly and were eager to help. Onc I had a great experience with Brent Brown's Service Dept. I received prompt service when I arrived. They were all friendly and were eager to help. Once the vehicle was done they walked through the service and the recommendations they had for my vehicle. They did a great job! Thank you Brent Brown! More

Great experience with Bob & Nathan. Bob and Nathan worked very quickly and met my expectations. They understood what I needed and I was looking to work efficiently in the process. Grea Bob and Nathan worked very quickly and met my expectations. They understood what I needed and I was looking to work efficiently in the process. Great guys to work with throughout! More

Emission Great service and in a timely manner! I was able to get an appointment quickly and also was able to pay for my plate renewal through them and with no Great service and in a timely manner! I was able to get an appointment quickly and also was able to pay for my plate renewal through them and with no problems. More

Wonderful experience We really were expecting to have a salesman that was going to be hard to work with and someone who was going to lure us in to buy something we did not We really were expecting to have a salesman that was going to be hard to work with and someone who was going to lure us in to buy something we did not want. That was not the case. Ryan was a wonderful representative and worked with our needs. He got us what we wanted for the price we wanted. For our next car we will be coming back to Ryan at Brent Brown Toyota. It was a wonderful experience buying a new car with them. We also love our Toyota. Great car! Thanks again. More

Great service Service department is very professional and friendly, I would definitely recommend them. By far the best service experience I’ve had in recent years! Service department is very professional and friendly, I would definitely recommend them. By far the best service experience I’ve had in recent years! Thanks More

Repair of transmission oil leak I brought my car in for a transmission leak. The service rep called me by the time he had promised to report back with the diagnoses. He explained tha I brought my car in for a transmission leak. The service rep called me by the time he had promised to report back with the diagnoses. He explained that the leak was due to a defective seal on a preciously installed CV joint which was under warranty. They replaced the seal at no cost to me. Their shuttle drivers were prompt and courteous as well. Overall a reat experience. More